I recently set up a payment arrangement on my Loanmart account. I made a payment on the agreed date that was arranged. Loanmart took an additional payment that was not authorized by me & advised me that due to their new "system" they are unable to reverse the payment. I made my original payment on their website by credit card. They processed a duplicate payment. With me making my scheduled payment, my account was still current and I only had one payment remaining. Since they processed a duplicate payment, it closed my account & gave me a zero balance. This duplicate payment caused my bank account to be overdrawn & incur overdraft fees. Loanmart advised me that since my account was closed with them after the duplicate payment was processed, they could not assist me further. When I asked about the unauthorized payment and why they took it after a payment was already made, I was given the run around & told that there wasn't anything that they can do about it.
SPECIAL UPDATE: May 27 2014: 1800LoanMart improved their business practices over the years to better serve their customers and remains committed to increased customer satisfaction. To show their dedication, 1800 Loan Mart is truly committed to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly. As we all know, complaints will happen no matter how hard a company tries.
As time has passed since they became a member, 1800 Loan Mart has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Since becoming a member, 1800LoanMart has remained actively engaged and improving the way they address customer service complaints.
As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 1800LoanMart remains committed to improving customer satisfaction and tries to go beyond good customer service to help their clients Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding.
The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please, always be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
LoanMart Reviews
I recently set up a payment arrangement on my Loanmart account. I made a payment on the agreed date that was arranged. Loanmart took an additional payment that was not authorized by me & advised me that due to their new "system" they are unable to reverse the payment. I made my original payment on their website by credit card. They processed a duplicate payment. With me making my scheduled payment, my account was still current and I only had one payment remaining. Since they processed a duplicate payment, it closed my account & gave me a zero balance. This duplicate payment caused my bank account to be overdrawn & incur overdraft fees. Loanmart advised me that since my account was closed with them after the duplicate payment was processed, they could not assist me further. When I asked about the unauthorized payment and why they took it after a payment was already made, I was given the run around & told that there wasn't anything that they can do about it.
SPECIAL UPDATE: May 27 2014: 1800LoanMart improved their business practices over the years to better serve their customers and remains committed to increased customer satisfaction. To show their dedication, 1800 Loan Mart is truly committed to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly. As we all know, complaints will happen no matter how hard a company tries.
As time has passed since they became a member, 1800 Loan Mart has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Since becoming a member, 1800LoanMart has remained actively engaged and improving the way they address customer service complaints.
As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 1800LoanMart remains committed to improving customer satisfaction and tries to go beyond good customer service to help their clients Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding.
The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please, always be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]