I ordered a dress and a pair of shoes on 5/2/14 thats six months ago via theri website www.lilachshade.com and I still havent recieved my order, I email them several times and all they say that its coming its coming and nothing ever came. Then I asked for a refund and they refused to issue me an refund. This is just rediculous, I hope no one would ever have to go through something like this.
terrible store. i ordered something, came three weeks later, and had to return it because there was a hole in it. They gave me in store credit when their policy said 'full refund for damaged items'. have emailed them several times and no one is returning my emails. the dress cost 150$. be careful: if you return they only give in store credit and not refund. terrible policy for online store.
I ordered a pair of boots for my girlfriend. Its been about a month and I haven't recieved my product. I tried to email them and get a tracking number, but I didnt get a response back from anyone.
I let almost a month go by and I started calling...The customer service always goes to voicemail and no one ever calls you back. I emailed someone and they asked for my shipping number from a iphone reply. Then heard nothing from them after the fact.
I am so upset that I feel like the site is just a fraud and something should be done about this. I have asked someone to call me back and left messages to try and get a refund. I get no response from anything. I am really getting frustrated because It was a christmas present for my girlfriend...and I spent almost $80 on the product.
DO not use this site ever if you do come across it. They are on facebook and you can look them up on google. Do not, do not use this site ever. They are a rip off and dont want to give you your money back.
I ordered a pair of shoes from the lilacshade.com website. I paid $114 US for them to be delivered to Australia. A couple of weeks after I had ordered the pair of shoes, they disappeared from the website. I recieved a pair of shoes two months later that were NOTHING like the pair I ordered, and they were a much larger size then I could fit even if I wanted them. WHich I most certainly did not! I immediately took a picture of the shoes and sent them to the complaint department. I recieved an email 3 days later to inform me that the shoes that I had ordered never existed?!! and thats the only correspondances that they bothered to offer. The pair of shoes that I received retail on the site for $160US and the quality of them is garbage! DO NOT order anything from this site. They are phony and out to make a quick buck off of who ever they get to buy their crap. They are not a legitimate store! and I suspect they wont be around very long. That is my WARNING.
I ordered a dress which wasn't the size I had wanted. I returned it and more than 2 months later I am still waiting for my refund. I have emailed them numerous times and have never heard back, not once. This is a bogus company and they should be held accountable for their poor actions. I have contacted my credit card company, as I hope anyone who has used this site has done, to dispute the charges. I was told to contact the Better Business Bureau, the Attorney General, and the Federal Trade Commission. Everyone needs to do this so this company gets shut down and taken offline, as well as possibly sued, the people in charge arrested, etc.
I placed an order for boots in the amount of $78 on 12/10/2014, they took the money, gave me an order number and I have not seen the product or gotten a response from any of my attempts to find out what is going on. They take the money and run, and you do not get any product and they get your money!
Please nobody order from this website! Its a piece of shit. I actually did receive my item but it was cheap and I ended up finding it on ebay for 10$ no wonder its from CHINA horrible quality. So I asked nicely for a refund wrote several emails for over 3 weeks finally got a response that they would not issue me a refund because I got it at a discounted rate. Which is bullshit the dress was not discounted. they were short and rude and I have kept emailing them to make an exception to speak with a supervisor and no response. So don't use this website.
I ordered a pair of shoes from Lilac Shade, which I came across on Instagram. I got an email stating my order was being processed. That was 12/27/2014. On 01/01/2015, I received an email stating that the company's credit card machine could not process my payment. This is after they took the money for the order out of my account. They stated in their email to me that I would be provided a refund in 3-5 business days. I waited. No refund was deposited into my account. I proceeded to contact my banking establishment. My bank is now disputing the charges with their company. I would not recommend ordering anything from them, unless you want to be out your hard earned money! Hopefully my bank is able to obtain my refund from this scam of a company!
I ordered $480 of merchandise from them about two month ago. I emailed them for a tracking number, I did not get a response right away and that way on Friday afternoon. All I got was a (auto-reply) which is when you emailed them it automatic sends out a general reply from the computer. I went on Instagram where they promote their product and I left a message under one of their picture and stated that I need a response ASAP because I am moving soon from that location. Then they responded with a smart answer and told me I need to email with this matter. I told the person I did, but they need to get their company together if they want any business. We went back and forth about the matter soon on the next Friday I got all the items but they were NOT exactly what I ordered. I emailed her on this pass Sunday (2 day after I received it) in the AM and I been emailing her (or the company) ever since then and its Wednesday (NO RESPONSE) I stated in the email that they sent me the wrong items and I would sent them back gladly to receive the correct items. They also BLOCKED ME on Instagram and change the name of the company, that's why I states this is a SCAM. The items they sent are so cheap and flemzy it was NOT worth the money AT ALL. PLEASE BE AWARE OF THIS COMPANY
I placed an order two weeks ago and never received tracking information. The website states it’s based and ships from arizona and they do not. They ship from china. The return policy is ridiculous. As they give you a “store credit”. These people are taking consumers money and not giving it back. Someone needs to do something about shutting this store down!
I ordered an item for the total of $80 about 1 week ago. Since it is such a high price for 1 clothing item and the store is located in the US, I assumed that this online site would be legit. I still have not received a tracking number, nor will they answer my calls. I need this clothing item in a week exactly for graduation. What do I do? Should I cancel the order?
I ordered a jumpsuit I got it about a month after. Unfortunately it was nothing like the pictures I sent them an email along with a picture. They asked me to send the item back that I will get refunded it's been 2 months they no longer answer and I still have not gotten refunded back.
I've recently ordered a prom dress from lilac shade for a total of 100$ w/ expedited shipping I'm really concerned after reading these reviews that I may not receive my dress & prom is in 1 week! What should I do to cancel the order & is there a number I can reach these people at? Please help! My email is [email protected]
The compliant I have is about Lilac Shade LLC is, they are a scam. I ordered 2 large (Katie BW) dresses at $172. It took over a month to get my order. The company delivery time was suppose to be 7-10 days. When I finally received my order, the dress didn't fit. The dress website looks thicker in fabric. The dresses I got was cheap and flimsy looking. they wasn't worth money I paid! I'm unable to get my shoulders in it, The dress has a hole in it and it's so thin, even glass would get mad because it can see through it! Lastly, whomever sewed these dresses did a terrible job. The stitching is so off track and uneven. I'm afraid to send it back for a refund, because I may not get dress nor monies. This company is false advertising and should be shut the heck down!!
I ordered a dress from them more than 2 months ago , took the money twice from my credit card, and still haven't received it, I email them for a tracking number, they gave me a fake tracking number, I asked for a refund or to tell the truth about the shipment, they are not answering my emails anymore, blocked me from their instagram page and facebook page. I hope someone can do something for this fake company !!!!
This website is a complete scam and I wish I would have seen all these awful reviews before I ordered. They take your money, don't deliver your order and don't respond. These reviews need to be made more public so the word gets out about this site and people stop ordering! Do NOT order from this company!
LilacShade Reviews
I ordered a dress and a pair of shoes on 5/2/14 thats six months ago via theri website www.lilachshade.com and I still havent recieved my order, I email them several times and all they say that its coming its coming and nothing ever came. Then I asked for a refund and they refused to issue me an refund. This is just rediculous, I hope no one would ever have to go through something like this.
terrible
terrible store. i ordered something, came three weeks later, and had to return it because there was a hole in it. They gave me in store credit when their policy said 'full refund for damaged items'. have emailed them several times and no one is returning my emails. the dress cost 150$. be careful: if you return they only give in store credit and not refund. terrible policy for online store.
I ordered a pair of boots for my girlfriend. Its been about a month and I haven't recieved my product. I tried to email them and get a tracking number, but I didnt get a response back from anyone.
I let almost a month go by and I started calling...The customer service always goes to voicemail and no one ever calls you back. I emailed someone and they asked for my shipping number from a iphone reply. Then heard nothing from them after the fact.
I am so upset that I feel like the site is just a fraud and something should be done about this. I have asked someone to call me back and left messages to try and get a refund. I get no response from anything. I am really getting frustrated because It was a christmas present for my girlfriend...and I spent almost $80 on the product.
DO not use this site ever if you do come across it. They are on facebook and you can look them up on google. Do not, do not use this site ever. They are a rip off and dont want to give you your money back.
shame
Glad someone warned me keep posting these ratings glad I didnt waste my time
SCAM!!!!!!!!!!!!!!!!!!!
THE WORST COMPANY EVER TO DEAL WITH. SHAM ON YOU LILAC SHADE YOU ARE A BIG SCAM.
DOT NOT ORDER FROM THIS COMPANY.
THEY TAKE YOUR MONEY AND NEVER REFUND.
DEFECTED PRODUCT.
RUDE PEOPLE
I ordered a pair of shoes from the lilacshade.com website. I paid $114 US for them to be delivered to Australia. A couple of weeks after I had ordered the pair of shoes, they disappeared from the website. I recieved a pair of shoes two months later that were NOTHING like the pair I ordered, and they were a much larger size then I could fit even if I wanted them. WHich I most certainly did not! I immediately took a picture of the shoes and sent them to the complaint department. I recieved an email 3 days later to inform me that the shoes that I had ordered never existed?!! and thats the only correspondances that they bothered to offer. The pair of shoes that I received retail on the site for $160US and the quality of them is garbage! DO NOT order anything from this site. They are phony and out to make a quick buck off of who ever they get to buy their crap. They are not a legitimate store! and I suspect they wont be around very long. That is my WARNING.
Rip Off
I had too many issues with this company.
The items I received were crap and are the biggest rip off. Tried getting in touch with them to fix it but they won't answer.
THIS COMPANY IS TERRIBLE
I ordered a dress which wasn't the size I had wanted. I returned it and more than 2 months later I am still waiting for my refund. I have emailed them numerous times and have never heard back, not once. This is a bogus company and they should be held accountable for their poor actions. I have contacted my credit card company, as I hope anyone who has used this site has done, to dispute the charges. I was told to contact the Better Business Bureau, the Attorney General, and the Federal Trade Commission. Everyone needs to do this so this company gets shut down and taken offline, as well as possibly sued, the people in charge arrested, etc.
I placed an order for boots in the amount of $78 on 12/10/2014, they took the money, gave me an order number and I have not seen the product or gotten a response from any of my attempts to find out what is going on. They take the money and run, and you do not get any product and they get your money!
SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Please nobody order from this website! Its a piece of shit. I actually did receive my item but it was cheap and I ended up finding it on ebay for 10$ no wonder its from CHINA horrible quality. So I asked nicely for a refund wrote several emails for over 3 weeks finally got a response that they would not issue me a refund because I got it at a discounted rate. Which is bullshit the dress was not discounted. they were short and rude and I have kept emailing them to make an exception to speak with a supervisor and no response. So don't use this website.
I ordered a pair of shoes from Lilac Shade, which I came across on Instagram. I got an email stating my order was being processed. That was 12/27/2014. On 01/01/2015, I received an email stating that the company's credit card machine could not process my payment. This is after they took the money for the order out of my account. They stated in their email to me that I would be provided a refund in 3-5 business days. I waited. No refund was deposited into my account. I proceeded to contact my banking establishment. My bank is now disputing the charges with their company. I would not recommend ordering anything from them, unless you want to be out your hard earned money! Hopefully my bank is able to obtain my refund from this scam of a company!
This Website is a SCAM
I ordered $480 of merchandise from them about two month ago. I emailed them for a tracking number, I did not get a response right away and that way on Friday afternoon. All I got was a (auto-reply) which is when you emailed them it automatic sends out a general reply from the computer. I went on Instagram where they promote their product and I left a message under one of their picture and stated that I need a response ASAP because I am moving soon from that location. Then they responded with a smart answer and told me I need to email with this matter. I told the person I did, but they need to get their company together if they want any business. We went back and forth about the matter soon on the next Friday I got all the items but they were NOT exactly what I ordered. I emailed her on this pass Sunday (2 day after I received it) in the AM and I been emailing her (or the company) ever since then and its Wednesday (NO RESPONSE) I stated in the email that they sent me the wrong items and I would sent them back gladly to receive the correct items. They also BLOCKED ME on Instagram and change the name of the company, that's why I states this is a SCAM. The items they sent are so cheap and flemzy it was NOT worth the money AT ALL. PLEASE BE AWARE OF THIS COMPANY
I placed an order two weeks ago and never received tracking information. The website states it’s based and ships from arizona and they do not. They ship from china. The return policy is ridiculous. As they give you a “store credit”. These people are taking consumers money and not giving it back. Someone needs to do something about shutting this store down!
need advice ASAP
I ordered an item for the total of $80 about 1 week ago. Since it is such a high price for 1 clothing item and the store is located in the US, I assumed that this online site would be legit. I still have not received a tracking number, nor will they answer my calls. I need this clothing item in a week exactly for graduation. What do I do? Should I cancel the order?
I ordered a jumpsuit I got it about a month after. Unfortunately it was nothing like the pictures I sent them an email along with a picture. They asked me to send the item back that I will get refunded it's been 2 months they no longer answer and I still have not gotten refunded back.
Contact info
I've recently ordered a prom dress from lilac shade for a total of 100$ w/ expedited shipping I'm really concerned after reading these reviews that I may not receive my dress & prom is in 1 week! What should I do to cancel the order & is there a number I can reach these people at? Please help! My email is [email protected]
The compliant I have is about Lilac Shade LLC is, they are a scam. I ordered 2 large (Katie BW) dresses at $172. It took over a month to get my order. The company delivery time was suppose to be 7-10 days. When I finally received my order, the dress didn't fit. The dress website looks thicker in fabric. The dresses I got was cheap and flimsy looking. they wasn't worth money I paid! I'm unable to get my shoulders in it, The dress has a hole in it and it's so thin, even glass would get mad because it can see through it! Lastly, whomever sewed these dresses did a terrible job. The stitching is so off track and uneven. I'm afraid to send it back for a refund, because I may not get dress nor monies. This company is false advertising and should be shut the heck down!!
Never Trust LilacShade
I ordered a dress from them more than 2 months ago , took the money twice from my credit card, and still haven't received it, I email them for a tracking number, they gave me a fake tracking number, I asked for a refund or to tell the truth about the shipment, they are not answering my emails anymore, blocked me from their instagram page and facebook page. I hope someone can do something for this fake company !!!!
This website is a complete scam and I wish I would have seen all these awful reviews before I ordered. They take your money, don't deliver your order and don't respond. These reviews need to be made more public so the word gets out about this site and people stop ordering! Do NOT order from this company!