What A Bait & Switch Company. I ordered a Power Lift Chair because the associate Alex, ensured me this was the only way to get recliner with all of the functions I desired. To my dismay, upon receiving my order, which cost $1200, the chair did not even meet the standards. I went into great details with my sales representative he called me to tell me he found the chair I was looking for, he assured me this had everything. Now I have a $1200 chair I cannot even use and the company will not accept a return on a "special order" item. This was not made clear to me when I purchased the chair over the phone. When I tried to discuss my situation with the associate who sold me the item, he dismissed me saying “no returns”, their return policy was clear on the website. Unfortunately, I did not order through the website, so it was not clear to me, the customer. In addition, I ordered this chair for medical reasons, and now I cannot afford to get another chair to replace it. DL his supervisors response to my situation was: "try selling your chair on craigslist." How Disappointing!
Lift Chair 101 Reviews
What A Bait & Switch Company. I ordered a Power Lift Chair because the associate Alex, ensured me this was the only way to get recliner with all of the functions I desired. To my dismay, upon receiving my order, which cost $1200, the chair did not even meet the standards. I went into great details with my sales representative he called me to tell me he found the chair I was looking for, he assured me this had everything. Now I have a $1200 chair I cannot even use and the company will not accept a return on a "special order" item. This was not made clear to me when I purchased the chair over the phone. When I tried to discuss my situation with the associate who sold me the item, he dismissed me saying “no returns”, their return policy was clear on the website. Unfortunately, I did not order through the website, so it was not clear to me, the customer. In addition, I ordered this chair for medical reasons, and now I cannot afford to get another chair to replace it. DL his supervisors response to my situation was: "try selling your chair on craigslist." How Disappointing!