I signed up with this company to handle my move from San Francisco to Tennessee in April 2013. My belongings never showed up at my house. Miraculously, the DOT located my (and others' belongings) in New Jersey, but I didn't get my belongings until March 2014, eleven months after Liberty picked them up. For those eleven months I lived in an empty house with a few basic items that I was forced to buy to replace the things that had disappeared. When I retrieved my stuff from New Jersey, it was at my own expense, including travel and labor costs, and unfortunately about 40% of my stuff was missing or destroyed. About 80% of my stuff had black mold growing on it.
I've had to spend many thousands of dollars to replace my items and to retrieve my stuff from Jersey eleven months after Liberty picked it up from me in California. In addition, I paid Liberty $3,000 up front when I hired them. I never received an apology or refund from them. I attempted to contact them many times, but nobody returns any phone calls. Nicole did contact me one time after I previously filed a BBB complaint last fall, but presumably she did in effort for me to rescind my complaint. She was successful in her goal, as I did remove my complaint at the time. I did so in response to her guarantee that they would refund me my costs for the move and replacement items. I emailed Nicole an itemized PDF with receipts and never heard back. I called her a few times but her voicemail box was "full" and not accepting new voicemails. Sadly, my contact with her was that one sole time in which they promised to work with me. I can only presume they never had any intention to refund the money like they said they would.
I came to find, months after the fact, that Liberty had not in fact handled my move at all. I was shocked to learn they had brokered me out to a moving company called Virgin Van Lines, owned and operated by a man named Danny Shoval. The reason this was so surprising is because, when I booked Liberty for my move, I was told by a salesperson named Kevin (first name only) that Liberty was not a broker and handled all their moves themselves. Kevin explained this was their business practice and ensured my stuff would be in good hands. I even have a copy of an email asserting "We are not brokers!" in red bold font (which I'm planning to use in court for evidence - more on that in a second). So you can imagine it was quite ironic to find they did just the opposite of that.
The man they brokered me to (Danny Shoval) is an infamous criminal as per a Google search of his name. He has opened and had shut down three moving companies for various criminal activity over the years. How he is not in jail baffles me. I feel violated that I never gave consent for Liberty to use him. Had I known Virgin Van Lines would be handling my move, I would not have given consent. A simple Google search turns up more than anyone can stomach on that business.
Here's the kicker: because Liberty Relocation brokered me out, they violated a federal law punishable by a fine up to $25,000, according to the Dept of Transportation's Ted Kushner and Lawrence Hawthorne (which whom I've communicated). This underscores the severity of their actions. In addition, they've committed "gross negligence and mishandling" of my belongings. As I mentioned above, my stuff was in horrible condition - broken, smashed, and rotting with black mold (with lots of big furniture items missing entirely) once I located my bundle in Jersey City.
I am pursuing civil litigation in the very near future, as I have retained a lawyer who is confident I am in the right, on many various accounts. Unfortunately, we mailed a demand letter to Liberty Relocation in April 2014 in hopes of settling without the need for court. The demand letter went ignored, just as phone calls and emails have gone ignored. So we have no choice but to file in court. If Liberty Relocation would like to contact me to reimburse me the more than $10,000 I am owed for all my expenses caused by their negligence, mishandling, and other crimes, I would be happy to communicate with them. However, I am doubtful at this point that any verbal guarantees made by them will be followed through on. Until I see the money, it's all just empty words. It's these very types of gross crimes that are the reason we have courts and judges.
Liberty Relocation Inc Reviews
I signed up with this company to handle my move from San Francisco to Tennessee in April 2013. My belongings never showed up at my house. Miraculously, the DOT located my (and others' belongings) in New Jersey, but I didn't get my belongings until March 2014, eleven months after Liberty picked them up. For those eleven months I lived in an empty house with a few basic items that I was forced to buy to replace the things that had disappeared. When I retrieved my stuff from New Jersey, it was at my own expense, including travel and labor costs, and unfortunately about 40% of my stuff was missing or destroyed. About 80% of my stuff had black mold growing on it.
I've had to spend many thousands of dollars to replace my items and to retrieve my stuff from Jersey eleven months after Liberty picked it up from me in California. In addition, I paid Liberty $3,000 up front when I hired them. I never received an apology or refund from them. I attempted to contact them many times, but nobody returns any phone calls. Nicole did contact me one time after I previously filed a BBB complaint last fall, but presumably she did in effort for me to rescind my complaint. She was successful in her goal, as I did remove my complaint at the time. I did so in response to her guarantee that they would refund me my costs for the move and replacement items. I emailed Nicole an itemized PDF with receipts and never heard back. I called her a few times but her voicemail box was "full" and not accepting new voicemails. Sadly, my contact with her was that one sole time in which they promised to work with me. I can only presume they never had any intention to refund the money like they said they would.
I came to find, months after the fact, that Liberty had not in fact handled my move at all. I was shocked to learn they had brokered me out to a moving company called Virgin Van Lines, owned and operated by a man named Danny Shoval. The reason this was so surprising is because, when I booked Liberty for my move, I was told by a salesperson named Kevin (first name only) that Liberty was not a broker and handled all their moves themselves. Kevin explained this was their business practice and ensured my stuff would be in good hands. I even have a copy of an email asserting "We are not brokers!" in red bold font (which I'm planning to use in court for evidence - more on that in a second). So you can imagine it was quite ironic to find they did just the opposite of that.
The man they brokered me to (Danny Shoval) is an infamous criminal as per a Google search of his name. He has opened and had shut down three moving companies for various criminal activity over the years. How he is not in jail baffles me. I feel violated that I never gave consent for Liberty to use him. Had I known Virgin Van Lines would be handling my move, I would not have given consent. A simple Google search turns up more than anyone can stomach on that business.
Here's the kicker: because Liberty Relocation brokered me out, they violated a federal law punishable by a fine up to $25,000, according to the Dept of Transportation's Ted Kushner and Lawrence Hawthorne (which whom I've communicated). This underscores the severity of their actions. In addition, they've committed "gross negligence and mishandling" of my belongings. As I mentioned above, my stuff was in horrible condition - broken, smashed, and rotting with black mold (with lots of big furniture items missing entirely) once I located my bundle in Jersey City.
I am pursuing civil litigation in the very near future, as I have retained a lawyer who is confident I am in the right, on many various accounts. Unfortunately, we mailed a demand letter to Liberty Relocation in April 2014 in hopes of settling without the need for court. The demand letter went ignored, just as phone calls and emails have gone ignored. So we have no choice but to file in court. If Liberty Relocation would like to contact me to reimburse me the more than $10,000 I am owed for all my expenses caused by their negligence, mishandling, and other crimes, I would be happy to communicate with them. However, I am doubtful at this point that any verbal guarantees made by them will be followed through on. Until I see the money, it's all just empty words. It's these very types of gross crimes that are the reason we have courts and judges.