I ordered a product from this company, the 25lb pricing was $7.50...The 10lb price was a few dollars more..the 3lbs price was a few dollars more than that, you get the idea.
They shorted me 5lbs of that 25lb order, firstly, and did not follow up and inform me in any way.
I attempt to reorder another 25lbs a week later. Website confirms $7.50 pricing still for the 25lb bag of material...I order...I get an invoice that confirms this order. I also checked the "2 day ship" option paying more for a faster delivery.
***FIVE days later I get a phone call from Jake, who explains he only has 3 lbs left in stock and "Do you still want us to ship just the three pounds". I say yes, and to back order the other 22bls for when it re-stocks.
He then sends me an invoice stating my price for the 3lbs being sent will be charged at the 3lb bag price of the **NEW pricing for the material...$28.08. I'm buying the last three pounds of an old Lot and he's not only charging me the new Lot pricing(pricing went up when they had to order more) but forcing me to pay the three pound price...because they ran out.
We have words. I demand to speak to a manager(who's conveniently not in). He says he will be getting back to me. ZERO customer service skills and quite frankly this person is either feighning a lack of intelligence or really is an idiot.
Here is what I emailed him.
"Per our conversation, I am forwarding the invoice I received from your company per my purchase online. This states a price of $7.50lb when ordering a 25# bag. This was my confirmed pricing for a 25# bag granted it was last weeks pricing, THIS was the pricing that was confirmed. At that time I'm sure the pricing for a 3# bag was just a few dollars higher than that, and this assumption you confirmed.
You called me to inform me you only have #3 left of this material and if that would be acceptable to just ship 3# and back order the rest. We agreed on that solution.
Since Friday when I ordered, you have raised your pricing in your system to reflect the new cost per the new order from the manufacturer. I understand the new material will be more expensive and has more than doubled the cost. Not your fault, I get it.
However, The old material is what I am purchasing, not the new. The old material is what I was quoted. The old quote is what I agreed upon. Not only did you run out(I understand), not only have you upped the pricing on my invoice without requesting my permission(which would be illegal if you actually charged my credit card more than what my invoice expressed) But you have demanded I pay the three pound pricing! And the Newest pricing on the old material!!!
I am willing to compromise and pay the three pound pricing, But The OLD three pound pricing. "
His response the next day is that he would be willing to reduce the price to $16.76 the new 25lb pricing... I'm furious.
These guys are the WORST. I'm the purchaser for a multi million dollar manufacfturing comapny, and I will be sharing my experience.
Liberty Natural Products Reviews
I ordered a product from this company, the 25lb pricing was $7.50...The 10lb price was a few dollars more..the 3lbs price was a few dollars more than that, you get the idea.
They shorted me 5lbs of that 25lb order, firstly, and did not follow up and inform me in any way.
I attempt to reorder another 25lbs a week later. Website confirms $7.50 pricing still for the 25lb bag of material...I order...I get an invoice that confirms this order. I also checked the "2 day ship" option paying more for a faster delivery.
***FIVE days later I get a phone call from Jake, who explains he only has 3 lbs left in stock and "Do you still want us to ship just the three pounds". I say yes, and to back order the other 22bls for when it re-stocks.
He then sends me an invoice stating my price for the 3lbs being sent will be charged at the 3lb bag price of the **NEW pricing for the material...$28.08. I'm buying the last three pounds of an old Lot and he's not only charging me the new Lot pricing(pricing went up when they had to order more) but forcing me to pay the three pound price...because they ran out.
We have words. I demand to speak to a manager(who's conveniently not in). He says he will be getting back to me. ZERO customer service skills and quite frankly this person is either feighning a lack of intelligence or really is an idiot.
Here is what I emailed him.
"Per our conversation, I am forwarding the invoice I received from your company per my purchase online. This states a price of $7.50lb when ordering a 25# bag. This was my confirmed pricing for a 25# bag granted it was last weeks pricing, THIS was the pricing that was confirmed. At that time I'm sure the pricing for a 3# bag was just a few dollars higher than that, and this assumption you confirmed.
You called me to inform me you only have #3 left of this material and if that would be acceptable to just ship 3# and back order the rest. We agreed on that solution.
Since Friday when I ordered, you have raised your pricing in your system to reflect the new cost per the new order from the manufacturer. I understand the new material will be more expensive and has more than doubled the cost. Not your fault, I get it.
However, The old material is what I am purchasing, not the new. The old material is what I was quoted. The old quote is what I agreed upon. Not only did you run out(I understand), not only have you upped the pricing on my invoice without requesting my permission(which would be illegal if you actually charged my credit card more than what my invoice expressed) But you have demanded I pay the three pound pricing! And the Newest pricing on the old material!!!
I am willing to compromise and pay the three pound pricing, But The OLD three pound pricing. "
His response the next day is that he would be willing to reduce the price to $16.76 the new 25lb pricing... I'm furious.
These guys are the WORST. I'm the purchaser for a multi million dollar manufacfturing comapny, and I will be sharing my experience.