No matter what the price. No matter what the product. No matter what the promises and guarantees, it is our opinion that you should never, under any circumstances whatsoever, purchase from this company.
We made the mistake of not reading reviews in advance. We would have never bought from this, in our opinion, disingenuous and dishonorable, untrustworthy seller. On their sales receipt it clearly states that for manufacturer's defects they will dispatch a licensed technician to evaluate and ultimately affect repairs. These low-life scumbags wouldn't even pay for return shipping of defective cushions (yes plural) whose seams split within 60 days of purchase or less. Some stitching on the reclining love seat frayed and they said that wasn't covered. They did send us replacement cushions for the love seat and sofa that we installed and then paid return shipping as they required. This is warranty support?
Within 4-6 weeks later, the same cushion on the couch split at the exact same seam again. Further, the lever that operates the reclining portion of the sofa failed. Then, they claim there was only a 90 day warranty on the sofa, love seat and recliner. In person, the sales rep verbally said it was one year. Not to worry, however, as we purchased an extended warranty.
We contacted the warranty company, GBS. They informed us that the warranty we paid for was never registered with them by Leon Furniture. They said we were simply out of options with them.
Leon Furniture has insisted that we drive 320 miles round trip for them to evaluate the reclining defect and personally pick up the replacement cushion. They should be falling all over themselves apologizing and doing everything in their power to rectify the wrong we have suffered. Conversely, they have the temerity and audacity to place demands on us after our Christmas guests sat on a sofa with thevstuffing bulging out.
As of earlier today, our sales rep at Leon Furniture insisted that the wife and I load a full length sofa into the pick up and drive it 160 miles for their evaluation. Again, this demand made in the face of their written policy to dispatch a licensed technician to resolve manufacturer's defects. We are in possession of that document.
If they remain disingenuous and dishonorable, we will be compelled to file suit against them in Superior Courts, as we intend to seek punitive damages for what we feel are their illegal business practices in the form of contract violation(s). It is our opinion that if you patronize this store, you are nothing more than prey in a con man's scheme. Enter at your own risk and peril in our opinion.
If we had it to do over, even though the set was handsome and PERFECTLY sized for our family room, we would choose to forgo the transaction with this, in our opinion, morally decrepit company and their conscience absent employees. There's an old saying that "a fool and his money soon parts." We were fools to not check their reputation before buying. Will you be fools, too? We hope not.
In our opinion, you should not be tempted to even set foot in this store, let alone even consider a purchase, let alone give them your check, credit or debit card. I couldn't be more serious or determined in my warning to you.
Leon Furniture Store Reviews
No matter what the price. No matter what the product. No matter what the promises and guarantees, it is our opinion that you should never, under any circumstances whatsoever, purchase from this company.
We made the mistake of not reading reviews in advance. We would have never bought from this, in our opinion, disingenuous and dishonorable, untrustworthy seller. On their sales receipt it clearly states that for manufacturer's defects they will dispatch a licensed technician to evaluate and ultimately affect repairs. These low-life scumbags wouldn't even pay for return shipping of defective cushions (yes plural) whose seams split within 60 days of purchase or less. Some stitching on the reclining love seat frayed and they said that wasn't covered. They did send us replacement cushions for the love seat and sofa that we installed and then paid return shipping as they required. This is warranty support?
Within 4-6 weeks later, the same cushion on the couch split at the exact same seam again. Further, the lever that operates the reclining portion of the sofa failed. Then, they claim there was only a 90 day warranty on the sofa, love seat and recliner. In person, the sales rep verbally said it was one year. Not to worry, however, as we purchased an extended warranty.
We contacted the warranty company, GBS. They informed us that the warranty we paid for was never registered with them by Leon Furniture. They said we were simply out of options with them.
Leon Furniture has insisted that we drive 320 miles round trip for them to evaluate the reclining defect and personally pick up the replacement cushion. They should be falling all over themselves apologizing and doing everything in their power to rectify the wrong we have suffered. Conversely, they have the temerity and audacity to place demands on us after our Christmas guests sat on a sofa with thevstuffing bulging out.
As of earlier today, our sales rep at Leon Furniture insisted that the wife and I load a full length sofa into the pick up and drive it 160 miles for their evaluation. Again, this demand made in the face of their written policy to dispatch a licensed technician to resolve manufacturer's defects. We are in possession of that document.
If they remain disingenuous and dishonorable, we will be compelled to file suit against them in Superior Courts, as we intend to seek punitive damages for what we feel are their illegal business practices in the form of contract violation(s). It is our opinion that if you patronize this store, you are nothing more than prey in a con man's scheme. Enter at your own risk and peril in our opinion.
If we had it to do over, even though the set was handsome and PERFECTLY sized for our family room, we would choose to forgo the transaction with this, in our opinion, morally decrepit company and their conscience absent employees. There's an old saying that "a fool and his money soon parts." We were fools to not check their reputation before buying. Will you be fools, too? We hope not.
In our opinion, you should not be tempted to even set foot in this store, let alone even consider a purchase, let alone give them your check, credit or debit card. I couldn't be more serious or determined in my warning to you.