I finally received my lens/frames this past Mid March. The whole order took over a month to complete. A little over a year ago I had the same prescription made. I got my frames/lens within 2 weeks. This time it took over a month. The order was entered multiple times. My lenses because of the high prescription took a while. That was okay. I have had eye problems all my life. So I didn't get too concerned when my lenses were taking a bit long.
My concern was the way the store manager handled my case with myself, and then my mother. When the store managers disrespects my mother. It really offends me. There was no need for this to have happened. Then the day I finally pick up my lenses, she calls my house number, telling my mother that I never gave them back the right glasses back. (I had already got on the train heading towards LIC) then the store managers called my mother 10 minutes later to tell me that it's ok, never mind she was confused, and had the incorrect glasses in her hand at the time. Ok.....
Now last week I received a post card from the actual store location at 2440 Broadway Upper West Side, 10024 New York. New York. Stating that I have a standing appointment May 02, 2014 at 12:00pm I would like to clarify. I am done with my order that I finally received after a month of waiting and multiple not so friendly phone calls,
Can you tell LensCrafters to take my name and information out of your system. The Store Managers name is TAMEEKA. SHE was rude to not only MYSELF but to my MOTHER, This extraordinarily is unacceptable.
Your company needs to do some real intense customer service, personable lessons, and attitude adjustments. I am very disgusted with my overall experience with this company. Every time I complain, this matter is never taken care of . Who do I forward this to to have this put under TAMEEKAS record.
If you go to Yelp, you will find multiple complaints on TAMEEKA. Your company, should read them. Her bad reviews are on different websites too. I wish I had read them before I had spent a tom of money at a company, that obviously doesn't care about there customer..
Lenscrafters Reviews
I finally received my lens/frames this past Mid March. The whole order took over a month to complete. A little over a year ago I had the same prescription made. I got my frames/lens within 2 weeks. This time it took over a month. The order was entered multiple times. My lenses because of the high prescription took a while. That was okay. I have had eye problems all my life. So I didn't get too concerned when my lenses were taking a bit long.
My concern was the way the store manager handled my case with myself, and then my mother. When the store managers disrespects my mother. It really offends me. There was no need for this to have happened. Then the day I finally pick up my lenses, she calls my house number, telling my mother that I never gave them back the right glasses back. (I had already got on the train heading towards LIC) then the store managers called my mother 10 minutes later to tell me that it's ok, never mind she was confused, and had the incorrect glasses in her hand at the time. Ok.....
Now last week I received a post card from the actual store location at 2440 Broadway Upper West Side, 10024 New York. New York. Stating that I have a standing appointment May 02, 2014 at 12:00pm I would like to clarify. I am done with my order that I finally received after a month of waiting and multiple not so friendly phone calls,
Can you tell LensCrafters to take my name and information out of your system. The Store Managers name is TAMEEKA. SHE was rude to not only MYSELF but to my MOTHER, This extraordinarily is unacceptable.
Your company needs to do some real intense customer service, personable lessons, and attitude adjustments. I am very disgusted with my overall experience with this company. Every time I complain, this matter is never taken care of . Who do I forward this to to have this put under TAMEEKAS record.
If you go to Yelp, you will find multiple complaints on TAMEEKA. Your company, should read them. Her bad reviews are on different websites too. I wish I had read them before I had spent a tom of money at a company, that obviously doesn't care about there customer..