I sent in my yoga Pro 2 to be repaired due a faulty screen/touchscreen. After holding my computer for almost 4 weeks ,I was informed that the part is not in stock and it will be available in about THREE MONTHS!. I contacted Lenovo about a resolution and was informed that it is too bad. After fighting they agreed to give me a refund for what i paid for the machine. This is not a valid solution. i got the machine on sale cannot replace it for the amount offered. This isnt a warranty. A warranty clearly indicated in the terms that I would receive back a working machine . Having to wait three months or getting a check and now having to go spend more to get a computer isnt a fair and valid resolution that the warranty should provide. My case number is Lenovo Case Number = 8005091882
Michael Fredenburg Executive Relations Lenovo United States 919-257-4753 Private Signer [email protected] I ordered a Lenovo they had not delivered. When following up it turns out that UPS had lost it, then spend 3 weeks trying to get it straighten out. Lenovo never took responsibilities. Cancelled the old order and then ordered a new one - this time they delivered but no operating system was installed. Now it has been already over a week and they cannot manage to send a shipping label so I can return the laptop. Michael Fredenburg is useless as he has no authority to make decision. His charachter is disgusting. He is a dispicable human being. We feel bad for his wife and family.
Computer arrived(from the outlet store) with a defect (delete key didn't work).
I called lenovo, and they said they can't replace it. My options were to fix it (which looked like a long and undesired process, for a new computer, even if it is refurbished). Other option was to return it. And so I did. They sent me a shipping label. No refund. Kept transferred to different departments, when I finally reached a relatively reasonable manager, he apologized, and said he'll work on a full refund.
When the refund finally came, it was only partial, to my disappointment.
And I start emailing and calling them again, and when I finally got to this manager again, he said that the computer arrived back to them defected (non working key!).
And I said, yes, this is why I returned it. And they still refuse to refund, thus I had no choice, but to report this to my credit card company.
I have never seen such an absurd. They are charging me for a defect, which is the reason why I returned the computer in the first place! Absolutely worse experience ever.
Lenovo Reviews
I sent in my yoga Pro 2 to be repaired due a faulty screen/touchscreen. After holding my computer for almost 4 weeks ,I was informed that the part is not in stock and it will be available in about THREE MONTHS!. I contacted Lenovo about a resolution and was informed that it is too bad. After fighting they agreed to give me a refund for what i paid for the machine. This is not a valid solution. i got the machine on sale cannot replace it for the amount offered. This isnt a warranty. A warranty clearly indicated in the terms that I would receive back a working machine . Having to wait three months or getting a check and now having to go spend more to get a computer isnt a fair and valid resolution that the warranty should provide. My case number is Lenovo Case Number = 8005091882
Michael Fredenburg Executive Relations Lenovo United States 919-257-4753 Private Signer [email protected] I ordered a Lenovo they had not delivered. When following up it turns out that UPS had lost it, then spend 3 weeks trying to get it straighten out. Lenovo never took responsibilities. Cancelled the old order and then ordered a new one - this time they delivered but no operating system was installed. Now it has been already over a week and they cannot manage to send a shipping label so I can return the laptop. Michael Fredenburg is useless as he has no authority to make decision. His charachter is disgusting. He is a dispicable human being. We feel bad for his wife and family.
This is the worse experience I have ever had!
Computer arrived(from the outlet store) with a defect (delete key didn't work).
I called lenovo, and they said they can't replace it. My options were to fix it (which looked like a long and undesired process, for a new computer, even if it is refurbished). Other option was to return it. And so I did. They sent me a shipping label. No refund. Kept transferred to different departments, when I finally reached a relatively reasonable manager, he apologized, and said he'll work on a full refund.
When the refund finally came, it was only partial, to my disappointment.
And I start emailing and calling them again, and when I finally got to this manager again, he said that the computer arrived back to them defected (non working key!).
And I said, yes, this is why I returned it. And they still refuse to refund, thus I had no choice, but to report this to my credit card company.
I have never seen such an absurd. They are charging me for a defect, which is the reason why I returned the computer in the first place! Absolutely worse experience ever.