We’ve given two Larry H. Miller two chances and left disgusted both times. Never ever again. Here’s the pattern…
On two separate occasions we responded to recalls. In both cases, what should have been quick and free service, turned into opportunities for LHM to make money from unneeded and unbelievably high-priced maintenance and parts.
What was projected to take two hours, took four.
What started out as free, turned into hundreds.
Since then, an avalanche of junk mail from LHM (don’t bother trying to turn it off).
The last time we brought our vehicle to LHM we were pressured into changing fluids. This involved a filter that was not included in the original estimate that turned out to be over a hundred dollars, without so much as a phone call. It was explained to me that this was my fault for signing the service order. Between the filter and other hidden fees and taxes, we paid over $160 dollars above the LHM quote.
See, LHM never learned that you can shear a sheep many times but only skin it once. Not only will we never return to LHM, we’ll continue turning customers away from them until they get beyond this miserable business model that takes the stealership concept to whole new depths based on taking customers for any and all short-term gains that can possibly be made.
Larry H. Miller Toyota Albuquerque Reviews
We’ve given two Larry H. Miller two chances and left disgusted both times. Never ever again. Here’s the pattern…
On two separate occasions we responded to recalls. In both cases, what should have been quick and free service, turned into opportunities for LHM to make money from unneeded and unbelievably high-priced maintenance and parts.
What was projected to take two hours, took four.
What started out as free, turned into hundreds.
Since then, an avalanche of junk mail from LHM (don’t bother trying to turn it off).
The last time we brought our vehicle to LHM we were pressured into changing fluids. This involved a filter that was not included in the original estimate that turned out to be over a hundred dollars, without so much as a phone call. It was explained to me that this was my fault for signing the service order. Between the filter and other hidden fees and taxes, we paid over $160 dollars above the LHM quote.
See, LHM never learned that you can shear a sheep many times but only skin it once. Not only will we never return to LHM, we’ll continue turning customers away from them until they get beyond this miserable business model that takes the stealership concept to whole new depths based on taking customers for any and all short-term gains that can possibly be made.