I have had an impeccable payment history with Lane Bryant credit card for 18 months. I called and asked for a credit limit inrease and the representative put me on hold to review my account. He came back and said my payment history was great, but at this time they could not honor my request. I said ok and put it in the back of my mind. A few days later I received an alert that said they had made a hard pull on my credit. I am furious!!! This was not explained to me or authorized by me. When I called customer service to tell them about it they asked me to provide a copy of the report showing the inquiry and an explanation that is was not authorized. Ok, you have it in your records it was done, but the burden of proof lies with the victim. Possibly in 60 days it can be removed, but I feel that they will make an excuse continually and it will remain. This is no way to treat a loyal customer. You admit it is your mistake, but you won't fix it without me doing extra work. AWEFUL.
Lane Bryant Reviews
I have had an impeccable payment history with Lane Bryant credit card for 18 months. I called and asked for a credit limit inrease and the representative put me on hold to review my account. He came back and said my payment history was great, but at this time they could not honor my request. I said ok and put it in the back of my mind. A few days later I received an alert that said they had made a hard pull on my credit. I am furious!!! This was not explained to me or authorized by me. When I called customer service to tell them about it they asked me to provide a copy of the report showing the inquiry and an explanation that is was not authorized. Ok, you have it in your records it was done, but the burden of proof lies with the victim. Possibly in 60 days it can be removed, but I feel that they will make an excuse continually and it will remain. This is no way to treat a loyal customer. You admit it is your mistake, but you won't fix it without me doing extra work. AWEFUL.