Landers McLarty Chrysler Jeep Dodge Ram Bentonville Reviews
Jan 8, 2015
I purchased a 2014 Jeep Patriot with Landers McClarty this summer. The whole experience has been a mess. First they sold me the wrong vehicle. The VIN number on the paperwork did not match the VIN on my new Jeep. So I ended up having to take my Jeep back and pick up another Jeep that was not the color I had purchased and had diff options. I agreed to this because it was a simple mistake and would require a lot more work if I had kept the other Jeep. Then I started having trouble with the new Jeep. I wouldn't start. Other times the engine would make really strange sounds. They couldn't duplicate it. The next time it was making that sound I recorded it on video so I could show the service manager. He agreed it was a problem and tried to duplicate it after watching the video. Again they said they couldn't duplicate it. I filed for the Lemon Law but the case manager says that since the dealer can't duplicate the problem they can't help me. This is after they called me this morning to say that the dealer would be buying my vehicle back. Disgusted with this process and how they can't take care of this.
Landers McLarty Chrysler Jeep Dodge Ram Bentonville Reviews
I purchased a 2014 Jeep Patriot with Landers McClarty this summer. The whole experience has been a mess. First they sold me the wrong vehicle. The VIN number on the paperwork did not match the VIN on my new Jeep. So I ended up having to take my Jeep back and pick up another Jeep that was not the color I had purchased and had diff options. I agreed to this because it was a simple mistake and would require a lot more work if I had kept the other Jeep. Then I started having trouble with the new Jeep. I wouldn't start. Other times the engine would make really strange sounds. They couldn't duplicate it. The next time it was making that sound I recorded it on video so I could show the service manager. He agreed it was a problem and tried to duplicate it after watching the video. Again they said they couldn't duplicate it. I filed for the Lemon Law but the case manager says that since the dealer can't duplicate the problem they can't help me. This is after they called me this morning to say that the dealer would be buying my vehicle back. Disgusted with this process and how they can't take care of this.