I recently moved back home to NYC and was in need of a dentist to fix a root canal. I called Dr. Rozenberg's office after finding her on Google. When I called her office, I was excited to hear that she could see me immediately. I emphasized to the office manager that I strongly dislike going to the dentist because of my fear of needles. I explained to the office manager that I need to be given nitrous if they need to give me shots. The office manager said that they specialize in dental phobias and that they would take care of me and that I had nothing to worry about. The office manager also asked for my insurance information over the phone and I told her that I have Delta and she said great and come on down.
When I got to her office and signed in, I started noticing red flags. First off, the inside of the office looked like it was straight out of an episode of The Munster’s. It was run down and very depressing. The office manager (the same one that I spoke to on the phone earlier) was all of a sudden now telling me how horrible Delta was and that I would have to pay the dental bill in full at the end of the visit and she would have to submit the claim to the insurance company and that I would get reimbursed directly from the insurance company. After all the years that I had Delta, this was the first dental office that wanted to do the billing this way. When I asked the office manager why she didn’t mention this to me on the phone, she played dumb and acted like we didn't discuss the insurance on the call which was an obvious lie. I also asked her why this was the first time that I heard of having to pay the entire bill in full after the appt. and get reimbursed by Delta, she said that it was a new policy that they just issued.
Anyways I was in tremendous pain and did not feel like arguing over insurance. After sitting in their lobby for 45 minutes, my name was finally called to see Dr. Rozenberg. I again emphasized my fear of needles to Dr. Rozenberg and I was told not to worry and that I just needed to get an x-ray. They took the x-ray and I needed a root canal. The first thing that Dr. Rozenberg did was grab the needle and I told her that I needed nitrous before getting the shot. She said that office did not have nitrous and then she started to ridicule me and made me feel very uncomfortable to the point where I walked out before she did any work. I asked her why she didn’t just tell me over the phone that the office does not have nitrous she acted dumb. If I knew that they didn't specialize in dental phobias then I would have went to another dentist that did.
After wasting an hour in her office and still in major pain with nothing fixed, I was charged $200 for the visit. I paid with my debit card. This was over a month ago and I still have not received a single penny from the insurance company. I called Delta a week after my visit and they told me that Dr. Rozenberg submitted a wrong ADA code so they only issued a $45 reimbursement check until Dr. Rozenberg fixed the code and resubmitted the claim. She still has not resubmitted the code and its been over a month. The insurance company also sent the $45 check directly to the dental office made out to the dental office so that whole story about me getting reimbursed directly by the insurance company was a complete lie. I was told by the dental office that they cut me a check for the $45 and put in the mail. This was 3 weeks ago and I still have not received the check. Each time I called to follow up, the office manager gave me some excuse as to why it was taking so long to change the ADA codes (vacations, long weekends, Delta's fault, etc.) I also had to leave her office numerous messages and have sent numerous emails and not a single message was returned. I called in again last Friday which was now over a month since the appointment and the office manager said that I must be a drunk since I call so much. I have never felt so scammed and disrespected by someone. It is very sad and hard to believe that a dentist can be so unethical, manipulative, and unprofessional. Never once did I get an apology for wasting my time or a sorry that it was taking so long to get reimbursed. Instead the blame was put on me and the insurance company.
I looked online and found many websites that listed stories very similar to mine from patients of Dr. Rozenberg’s that were scammed out of their money. The patients had insurance with all different companies but they were all told that they had to pay the bill in full and then get reimbursed by the insurance company. There are hundreds of dentists in Manhattan, choose one of them. You work too hard for your money for it to be stolen by some crooked dentist. Stay far away from Dr. Rozenberg!
Lana Rozenberg, D.D.S. Reviews
I recently moved back home to NYC and was in need of a dentist to fix a root canal. I called Dr. Rozenberg's office after finding her on Google. When I called her office, I was excited to hear that she could see me immediately. I emphasized to the office manager that I strongly dislike going to the dentist because of my fear of needles. I explained to the office manager that I need to be given nitrous if they need to give me shots. The office manager said that they specialize in dental phobias and that they would take care of me and that I had nothing to worry about. The office manager also asked for my insurance information over the phone and I told her that I have Delta and she said great and come on down.
When I got to her office and signed in, I started noticing red flags. First off, the inside of the office looked like it was straight out of an episode of The Munster’s. It was run down and very depressing. The office manager (the same one that I spoke to on the phone earlier) was all of a sudden now telling me how horrible Delta was and that I would have to pay the dental bill in full at the end of the visit and she would have to submit the claim to the insurance company and that I would get reimbursed directly from the insurance company. After all the years that I had Delta, this was the first dental office that wanted to do the billing this way. When I asked the office manager why she didn’t mention this to me on the phone, she played dumb and acted like we didn't discuss the insurance on the call which was an obvious lie. I also asked her why this was the first time that I heard of having to pay the entire bill in full after the appt. and get reimbursed by Delta, she said that it was a new policy that they just issued.
Anyways I was in tremendous pain and did not feel like arguing over insurance. After sitting in their lobby for 45 minutes, my name was finally called to see Dr. Rozenberg. I again emphasized my fear of needles to Dr. Rozenberg and I was told not to worry and that I just needed to get an x-ray. They took the x-ray and I needed a root canal. The first thing that Dr. Rozenberg did was grab the needle and I told her that I needed nitrous before getting the shot. She said that office did not have nitrous and then she started to ridicule me and made me feel very uncomfortable to the point where I walked out before she did any work. I asked her why she didn’t just tell me over the phone that the office does not have nitrous she acted dumb. If I knew that they didn't specialize in dental phobias then I would have went to another dentist that did.
After wasting an hour in her office and still in major pain with nothing fixed, I was charged $200 for the visit. I paid with my debit card. This was over a month ago and I still have not received a single penny from the insurance company. I called Delta a week after my visit and they told me that Dr. Rozenberg submitted a wrong ADA code so they only issued a $45 reimbursement check until Dr. Rozenberg fixed the code and resubmitted the claim. She still has not resubmitted the code and its been over a month. The insurance company also sent the $45 check directly to the dental office made out to the dental office so that whole story about me getting reimbursed directly by the insurance company was a complete lie. I was told by the dental office that they cut me a check for the $45 and put in the mail. This was 3 weeks ago and I still have not received the check. Each time I called to follow up, the office manager gave me some excuse as to why it was taking so long to change the ADA codes (vacations, long weekends, Delta's fault, etc.) I also had to leave her office numerous messages and have sent numerous emails and not a single message was returned. I called in again last Friday which was now over a month since the appointment and the office manager said that I must be a drunk since I call so much. I have never felt so scammed and disrespected by someone. It is very sad and hard to believe that a dentist can be so unethical, manipulative, and unprofessional. Never once did I get an apology for wasting my time or a sorry that it was taking so long to get reimbursed. Instead the blame was put on me and the insurance company.
I looked online and found many websites that listed stories very similar to mine from patients of Dr. Rozenberg’s that were scammed out of their money. The patients had insurance with all different companies but they were all told that they had to pay the bill in full and then get reimbursed by the insurance company. There are hundreds of dentists in Manhattan, choose one of them. You work too hard for your money for it to be stolen by some crooked dentist. Stay far away from Dr. Rozenberg!