This company is absolutely horrible and should not be allowed to operate! They are producing potentially deadly products and Larry and Billy both know it but just don't care. Why would i want replacement parts if the current parts are dangerous and not safe? I reported them to the Consumer Product Safety board because the circuit board on my XL-3 burned the wires completely off but no breakers ever blew! Do not buy from this company! There product is potentially dangerous! You can view the report at the address and use the report number below... Thanks, Jay
Report link:
saferproducts.gov
You will need the report number to the view report:
Laguna bay spas does NOT honor it's warrantys. Period. They transfer you to the service dept., where they have NO ability to make cust. happy, under warranty. Larry in service didn't do it (didn't want to)....Ray in warrantys didn't do it...(only does full warranties), sent me to Bill in service (Larry's underling) and he couldn't help, (he's an underling). Only one above them is the owner.....NO NAME.......UNHAPPY CUSTOMER
I bought this hot tub because of the amount of jets it had and because it was advertised as a 6 person hot tub. For starters 6 was probably meant for 6 kids, not 6 adults. If you get 4 adults in there, you better make sure you know everyone because its going to be a very intimate experience. The tub itself looks very nice, but let me share with you a detailed description of why this tub and company is J-U-N-K!
To start Home and Garden Spa = Laguna Bay Spas (same company different name)
6 Person 81 Jet Spa = X6 Spa (name Laguna Bay uses on their company website)
I bought this spa on 4/13/14. It arrived on 4/30/14, but I had an issue with my patio being completed before I could even install it and plug it in. On 7/2/14 we got the patio done and we finally were able to turn on the hot tub for the first time. (Which stunk because the warranty starts the day the tub arrives) The hot tub worked great until 7/20/14 when we first started getting heater problems (error codes on the control panel) I called Laguna Bay and told them about my heater errors. I spoke to Billy (there are only 2 or 3 people in that office) he told me they had a known history of bad heaters, and that he would send me a new one and cover the labor for the installation. Ok great...I thought. No problem. He sent me another heater which I had installed on 8/6/14. (I was not there during the install because the installer came while I was at work so I could not inspect the malfunctioning heater) Hot tub was back and running and worked great....for a few weeks. On 9/7/14 we saw that again we were having the same heater issues. I once again call Laguna Bay and explain to them the same issue I had before. Billy tells me to take pictures of my electrical wiring and email it to him. I do so. Billy tells me that I don't have it wired together correctly, and that he is surprised it is even running with that wiring setup. I have Billy speak to my electrician and Billy threatens to void my warranty if its not done how the manual instructs the wiring to be done. We say fine, we change the entire setup and the wiring is now to their liking and specifications. Now we try to turn on the hot tub and it immediately trips the breaker. We UNPLUG 3 connectivity wires on the "Made in China" heater that is connected to the "brain" of the hot tub and the tub turns on but does not heat. So I call Laguna Spa back and talk to Billy again and tell him that this is going on. He sends me a new heater (which he claimed was a more "beefed up" version- no idea what even means) which arrives on 9/29/14. I have the new heater installed on 10/8/14. Upon inspecting the malfunctioning heater we removed, we found there was water inside the electrical element of the heater (which caused the sudden tripping). The water was inside an area where electrical wiring and circuit boards were suppose to be waterfree. I have been emailing with Laguna Bay Spas for weeks now trying to get them to reimburse the labor involved, but they say my 90 day warranty has expired. My response is that they have been sending me bad heaters and never solved the problem the original problem that was happening while I was under their 90 day labor warranty.
Think of it this way. You buy a brand new Honda car with a 50,000 mile warranty. On the 35,000 mile your transmission blows (Honda tells you they knew about their bad transmissions and will repair it on their dime because you are under warranty) You get it repaired. On 50,200 mile your transmission blows again. You take it in to get repaired and you find out that it was the same issue as before, but now you have to pay for the labor to get it repaired. The ORIGINAL problem was still the MANUFACTURER'S MISTAKE!!
Now I am responsible for paying my electrician (who revamped the entire system for no reason) and hot tub repair man because Laguna Bay Spas (aka Home and Garden) can not make something as simple as a heater that doesn't let water inside!!? Originally they said they would work with me to resolve the problem once and for all, they dragged their feet and now once my 90 day labor warranty expired they are holding me responsible for paying to fix a problem that LAGUNA BAY SPA KNEW ABOUT FOR MONTHS!
I am sure LAGUNA BAY will reply to this review stating that my electrical was done wrong and they are constantly referring to that whenever I am trying to get answers from them, but the fact is there are a number of ways you can wire something - at the end of the day the wiring was not what was causing the problem it was WATER leaking into their heater's electrical compartment. Simple as that. Thanks for reading and I hope my headache with this company helps you in deciding which hot tub not to buy.
The employee above is spot on. These tubs are a disgrace. Right out of the box, we had 2 leaks, 2 motors blow, the control panel failed, the LED light blew, and 6 months later...the cover caved in. All this in 6 months.
The workmanship is terrible.
The "service department" is a true oxy-moron. These clowns repeatedly sent spare parts well within the warranty period and had us do the repairs to their faulty junk. I several times asked for a spa technician to be sent out and was ignored.
Several years later, we now have an error code on the HUD and the service people replied that it's either the heater or the control panel. When I asked if I could return the heater if I bought it and found out that was not the problem, the jerk on the on the phone said, "No. All sales are final...and you will need the heater soon enough anyway." Wow...what brass.
Pay the extra money and deal with a Made in the USA company. This group probably says they are but all the parts are Chinese. They are at best a discount outlet for Chinese trash parts and at worst - are knowingly scamming their clients with worthless warranties and promises of quality for product that is anything but.
Purchased a Laguna Bay Spa X-6 in July 2011. Hot tub worked fine until this year. Heater burned out. Ordered replacement heater. Had to pay for it. Laguna Bay refused to honor their 5 year warranty!
Components Warranty states: ... electrical items (i.e., pumps, equipment packs, heaters, topside, etc.) The Manufacturer warrants all components to be free from defect in material and workmanship for five (5) years. This is a full warranty for the first two (2) years and shall be pro rated for the remaining years .......... Original onwer responsible for the following percentages of the replacementg or repair: 40% for year 3, 60% for year 4, 80% for year 5.
I paid full price for a 4 KW Heater -- which was defective. I called and was sent another one -- which is defective. I am on my 3rd heater. Heater 2 caused the circuit board in the Power Pack to melt and burn. I called Customer Service/Parts they were going to send a new Power Pack at no cost due to the defective heaters which caused the damage. Parts manger "Larry" stopped my order. He told me that I had to pay for the Power Pack and that the 5 year warranty was canceled as Laguna Bay Spa went out of business in 2012. Liar!
I have spend close to $300.00 in service calls to Spa and Hot Tub repair people to fix this hot tub. It still does not work! These people at Laguna Bay aka Leisure Products aka Energy Saver Spa Equiptment knowingly send out defective parts and refuse to honor the warranty. They are Liars!
Laguna Bay Spas Reviews
I made a big mistake!
This company is absolutely horrible and should not be allowed to operate! They are producing potentially deadly products and Larry and Billy both know it but just don't care. Why would i want replacement parts if the current parts are dangerous and not safe? I reported them to the Consumer Product Safety board because the circuit board on my XL-3 burned the wires completely off but no breakers ever blew! Do not buy from this company! There product is potentially dangerous! You can view the report at the address and use the report number below... Thanks, Jay
Report link:
saferproducts.gov
You will need the report number to the view report:
20150106-649B6-1460745
Laguna bay spas does NOT honor it's warrantys. Period. They transfer you to the service dept., where they have NO ability to make cust. happy, under warranty. Larry in service didn't do it (didn't want to)....Ray in warrantys didn't do it...(only does full warranties), sent me to Bill in service (Larry's underling) and he couldn't help, (he's an underling). Only one above them is the owner.....NO NAME.......UNHAPPY CUSTOMER
I bought this hot tub because of the amount of jets it had and because it was advertised as a 6 person hot tub. For starters 6 was probably meant for 6 kids, not 6 adults. If you get 4 adults in there, you better make sure you know everyone because its going to be a very intimate experience. The tub itself looks very nice, but let me share with you a detailed description of why this tub and company is J-U-N-K!
To start Home and Garden Spa = Laguna Bay Spas (same company different name)
6 Person 81 Jet Spa = X6 Spa (name Laguna Bay uses on their company website)
I bought this spa on 4/13/14. It arrived on 4/30/14, but I had an issue with my patio being completed before I could even install it and plug it in. On 7/2/14 we got the patio done and we finally were able to turn on the hot tub for the first time. (Which stunk because the warranty starts the day the tub arrives) The hot tub worked great until 7/20/14 when we first started getting heater problems (error codes on the control panel) I called Laguna Bay and told them about my heater errors. I spoke to Billy (there are only 2 or 3 people in that office) he told me they had a known history of bad heaters, and that he would send me a new one and cover the labor for the installation. Ok great...I thought. No problem. He sent me another heater which I had installed on 8/6/14. (I was not there during the install because the installer came while I was at work so I could not inspect the malfunctioning heater) Hot tub was back and running and worked great....for a few weeks. On 9/7/14 we saw that again we were having the same heater issues. I once again call Laguna Bay and explain to them the same issue I had before. Billy tells me to take pictures of my electrical wiring and email it to him. I do so. Billy tells me that I don't have it wired together correctly, and that he is surprised it is even running with that wiring setup. I have Billy speak to my electrician and Billy threatens to void my warranty if its not done how the manual instructs the wiring to be done. We say fine, we change the entire setup and the wiring is now to their liking and specifications. Now we try to turn on the hot tub and it immediately trips the breaker. We UNPLUG 3 connectivity wires on the "Made in China" heater that is connected to the "brain" of the hot tub and the tub turns on but does not heat. So I call Laguna Spa back and talk to Billy again and tell him that this is going on. He sends me a new heater (which he claimed was a more "beefed up" version- no idea what even means) which arrives on 9/29/14. I have the new heater installed on 10/8/14. Upon inspecting the malfunctioning heater we removed, we found there was water inside the electrical element of the heater (which caused the sudden tripping). The water was inside an area where electrical wiring and circuit boards were suppose to be waterfree. I have been emailing with Laguna Bay Spas for weeks now trying to get them to reimburse the labor involved, but they say my 90 day warranty has expired. My response is that they have been sending me bad heaters and never solved the problem the original problem that was happening while I was under their 90 day labor warranty.
Think of it this way. You buy a brand new Honda car with a 50,000 mile warranty. On the 35,000 mile your transmission blows (Honda tells you they knew about their bad transmissions and will repair it on their dime because you are under warranty) You get it repaired. On 50,200 mile your transmission blows again. You take it in to get repaired and you find out that it was the same issue as before, but now you have to pay for the labor to get it repaired. The ORIGINAL problem was still the MANUFACTURER'S MISTAKE!!
Now I am responsible for paying my electrician (who revamped the entire system for no reason) and hot tub repair man because Laguna Bay Spas (aka Home and Garden) can not make something as simple as a heater that doesn't let water inside!!? Originally they said they would work with me to resolve the problem once and for all, they dragged their feet and now once my 90 day labor warranty expired they are holding me responsible for paying to fix a problem that LAGUNA BAY SPA KNEW ABOUT FOR MONTHS!
I am sure LAGUNA BAY will reply to this review stating that my electrical was done wrong and they are constantly referring to that whenever I am trying to get answers from them, but the fact is there are a number of ways you can wire something - at the end of the day the wiring was not what was causing the problem it was WATER leaking into their heater's electrical compartment. Simple as that. Thanks for reading and I hope my headache with this company helps you in deciding which hot tub not to buy.
The employee above is spot on. These tubs are a disgrace. Right out of the box, we had 2 leaks, 2 motors blow, the control panel failed, the LED light blew, and 6 months later...the cover caved in. All this in 6 months.
The workmanship is terrible.
The "service department" is a true oxy-moron. These clowns repeatedly sent spare parts well within the warranty period and had us do the repairs to their faulty junk. I several times asked for a spa technician to be sent out and was ignored.
Several years later, we now have an error code on the HUD and the service people replied that it's either the heater or the control panel. When I asked if I could return the heater if I bought it and found out that was not the problem, the jerk on the on the phone said, "No. All sales are final...and you will need the heater soon enough anyway." Wow...what brass.
Pay the extra money and deal with a Made in the USA company. This group probably says they are but all the parts are Chinese. They are at best a discount outlet for Chinese trash parts and at worst - are knowingly scamming their clients with worthless warranties and promises of quality for product that is anything but.
Purchased a Laguna Bay Spa X-6 in July 2011. Hot tub worked fine until this year. Heater burned out. Ordered replacement heater. Had to pay for it. Laguna Bay refused to honor their 5 year warranty!
Components Warranty states: ... electrical items (i.e., pumps, equipment packs, heaters, topside, etc.) The Manufacturer warrants all components to be free from defect in material and workmanship for five (5) years. This is a full warranty for the first two (2) years and shall be pro rated for the remaining years .......... Original onwer responsible for the following percentages of the replacementg or repair: 40% for year 3, 60% for year 4, 80% for year 5.
I paid full price for a 4 KW Heater -- which was defective. I called and was sent another one -- which is defective. I am on my 3rd heater. Heater 2 caused the circuit board in the Power Pack to melt and burn. I called Customer Service/Parts they were going to send a new Power Pack at no cost due to the defective heaters which caused the damage. Parts manger "Larry" stopped my order. He told me that I had to pay for the Power Pack and that the 5 year warranty was canceled as Laguna Bay Spa went out of business in 2012. Liar!
I have spend close to $300.00 in service calls to Spa and Hot Tub repair people to fix this hot tub. It still does not work! These people at Laguna Bay aka Leisure Products aka Energy Saver Spa Equiptment knowingly send out defective parts and refuse to honor the warranty. They are Liars!