L2 Computer operates under a different name on eBay (laptop_mb_seller), which is curious. Why not call yourself by name? Covering up a shady past? Probably. I had one simple need, a laptop battery. Simple! I ordered it on eBay. I didn't have the tools to open my lapotop and it took a while to find them. In that time my battery went from crummy to unusable--as in, if the machine wasn't plugged in, I had no operation. So my battery situation became desperate.
So I get the tools and finally open the box that L2/laptop_mb_seller shipped. Guess what? Wrong battery! I didn't realize this until I opened the computer with my new tools and the battery that L2 shipped and attempted to install this battery, which was a completely different size and didn't fit. So I looked at the eBay picture and sure enough, not a match. The wrong battery that they shipped has 6 "bays" and the one I need (and the one in the pic) has 4. Additionally the one they advertised and that I sent $89 for was A1405 020-7379-A fits Apple MacBook Air 13" A1466 2012 MD231LL/A. What they actually sent clearly states A1495. NOT A1405.
Did you know there is something called warranty, under the law, which means that when you advertise that you are selling a certain item then the express warranty is that item? I'm selling you a car = I'm selling you a car. I'm selling you a laptop battery = I'm selling you a laptop battery. I'm selling you a blue 1965 Mustang means that it's not supposed to be a car but that you are WARRANTYING that you're selling a blue 1965 Mustang. Same goes for this battery. I'm selling you A1405 = you are warrantying THAT, but sending me A1495 is WRONG.
Thus, it is your duty under the law to make the exchange and make it right. I contacted them through eBay mail, and they ignored. So I got ahold of their phone number and spoke to a woman who fought me tooth and nail but then admitted that if I could indeed provide the pictures of the wrong battery they sent (I still had all the packaging and the shipping label and everything original) they would replace it. Per her instructions ("You can call me Kan," she said, and she claimed her boss/manager who authorized was James) I sent all the photos to their provided email address. They wrote back and asked for YET MORE PHOTOS, which I sent and satisfied the burden of proof over which they agreed to swap out for my CORRECT battery--you know, the one that I ORDERED and PAID FOR.
I also offered to cover the shipping myself because I was so desperate to get my battery replaced and this done. I sent three subsequent follow-up emails and they have blown me off completely. Meanwhile, they still sell the product for $89 so it's not like they are going to lose anything. They have nothing at all, in fact, to lose, other than some dignity because of their refusal to follow the law of warranty. And being the jerks they are, I'm calling them out here. It's no wonder that they have poor Yelp reviews and BBB problems. STAY AWAY. I wish I had.
*I will remove this if they finally decide to do the right thing and exchange their mistake for the correct battery--even at MY cost.
L2 Computer Inc. Reviews
L2 Computer operates under a different name on eBay (laptop_mb_seller), which is curious. Why not call yourself by name? Covering up a shady past? Probably. I had one simple need, a laptop battery. Simple! I ordered it on eBay. I didn't have the tools to open my lapotop and it took a while to find them. In that time my battery went from crummy to unusable--as in, if the machine wasn't plugged in, I had no operation. So my battery situation became desperate.
So I get the tools and finally open the box that L2/laptop_mb_seller shipped. Guess what? Wrong battery! I didn't realize this until I opened the computer with my new tools and the battery that L2 shipped and attempted to install this battery, which was a completely different size and didn't fit. So I looked at the eBay picture and sure enough, not a match. The wrong battery that they shipped has 6 "bays" and the one I need (and the one in the pic) has 4. Additionally the one they advertised and that I sent $89 for was A1405 020-7379-A fits Apple MacBook Air 13" A1466 2012 MD231LL/A. What they actually sent clearly states A1495. NOT A1405.
Did you know there is something called warranty, under the law, which means that when you advertise that you are selling a certain item then the express warranty is that item? I'm selling you a car = I'm selling you a car. I'm selling you a laptop battery = I'm selling you a laptop battery. I'm selling you a blue 1965 Mustang means that it's not supposed to be a car but that you are WARRANTYING that you're selling a blue 1965 Mustang. Same goes for this battery. I'm selling you A1405 = you are warrantying THAT, but sending me A1495 is WRONG.
Thus, it is your duty under the law to make the exchange and make it right. I contacted them through eBay mail, and they ignored. So I got ahold of their phone number and spoke to a woman who fought me tooth and nail but then admitted that if I could indeed provide the pictures of the wrong battery they sent (I still had all the packaging and the shipping label and everything original) they would replace it. Per her instructions ("You can call me Kan," she said, and she claimed her boss/manager who authorized was James) I sent all the photos to their provided email address. They wrote back and asked for YET MORE PHOTOS, which I sent and satisfied the burden of proof over which they agreed to swap out for my CORRECT battery--you know, the one that I ORDERED and PAID FOR.
I also offered to cover the shipping myself because I was so desperate to get my battery replaced and this done. I sent three subsequent follow-up emails and they have blown me off completely. Meanwhile, they still sell the product for $89 so it's not like they are going to lose anything. They have nothing at all, in fact, to lose, other than some dignity because of their refusal to follow the law of warranty. And being the jerks they are, I'm calling them out here. It's no wonder that they have poor Yelp reviews and BBB problems. STAY AWAY. I wish I had.
*I will remove this if they finally decide to do the right thing and exchange their mistake for the correct battery--even at MY cost.