I made a formal report about this whole thing and emailed the customer service department, and warehouse concerning the incidents. 3 separate orders of the same dish set were warped and would not sit on a flat surface without wobbling. Not just one plate. Several plates and bowls did this Obviously defective merchandise was returned, reordered 3 times. On each occasion I received more defective merchandise. Apparently, the QC department is non-existent concerning dishes manufactured in China. Oh wait, most items at Kohls are made overseas. Not us, ever again Kohls. This qualifies as the worst experience I have ever had with a department store. SAY NO TO KOHLS!!
-Here is the email exchange from inept personnel raising my blood pressure:
Subject: WARPED PLATES
Discussion Thread
Response Via Email (MaryAnn E.) 05/01/2015 11:24 PM
Dear Jim Saunders,
I regret to learn that you received the third order of American Atelier Bianca Dotted 16-pc. Square Dinnerware Set warped just like your first two orders. We want all of our customers to "Expect Great Things" and we rely on the feedback of valued customers like you to help us identify products that may be in need of improvement. I will be sure to forward your feedback to the appropriate management team at Kohl’s for internal review.
If you have not already done so, I would like to invite you to return the item to your local store for a refund. For details regarding your return options, please click here: https://cs.kohls.com/app/answers/detail/a_id/893. I am also glad to honor 15% off discount on your next online purchase as a one time courtesy to compensate for the inconvenience caused by this issue. I apologize for the distress this might have caused you. (OH RIGHT -- THIS IS A CANNED EMAIL!)
We hope your next merchandise experience will be much more satisfactory. Please know we appreciate the time you took to share your feedback, and feel free to contact me with any further questions or concerns you may have. We hope to serve you again at Kohl's!
Kohl's Illinois, Inc. Reviews
I made a formal report about this whole thing and emailed the customer service department, and warehouse concerning the incidents. 3 separate orders of the same dish set were warped and would not sit on a flat surface without wobbling. Not just one plate. Several plates and bowls did this Obviously defective merchandise was returned, reordered 3 times. On each occasion I received more defective merchandise. Apparently, the QC department is non-existent concerning dishes manufactured in China. Oh wait, most items at Kohls are made overseas. Not us, ever again Kohls. This qualifies as the worst experience I have ever had with a department store. SAY NO TO KOHLS!!
-Here is the email exchange from inept personnel raising my blood pressure:
Subject: WARPED PLATES
Discussion Thread
Response Via Email (MaryAnn E.) 05/01/2015 11:24 PM
Dear Jim Saunders,
I regret to learn that you received the third order of American Atelier Bianca Dotted 16-pc. Square Dinnerware Set warped just like your first two orders. We want all of our customers to "Expect Great Things" and we rely on the feedback of valued customers like you to help us identify products that may be in need of improvement. I will be sure to forward your feedback to the appropriate management team at Kohl’s for internal review.
If you have not already done so, I would like to invite you to return the item to your local store for a refund. For details regarding your return options, please click here: https://cs.kohls.com/app/answers/detail/a_id/893. I am also glad to honor 15% off discount on your next online purchase as a one time courtesy to compensate for the inconvenience caused by this issue. I apologize for the distress this might have caused you. (OH RIGHT -- THIS IS A CANNED EMAIL!)
We hope your next merchandise experience will be much more satisfactory. Please know we appreciate the time you took to share your feedback, and feel free to contact me with any further questions or concerns you may have. We hope to serve you again at Kohl's!