Alignment never done to CPO VW. After 4K mi rear tires need replacement. Koeppel won't cover it.
I purchase a 2012 VW Passat from Koeppel on Sept 23, 2013 that was sold as Certified Pre-Owned. After 4,000 miles I noticed a loud whining noise and brought it to my local dealership where I reside on June 12th. They had the car for a couple days and diagnosed it as tire noise, the rear tires being "chopped" and causing the high pitched noise. I called up Koppel about this that Saturday on the 14th and the service rep said it is a wheel bearing and as I'm 4 hours away from them to take it to another dealer for a 2nd opinion. On the 18th I went to another dealership and the service manager said he felt the tires on the inside were indeed chopped and causing my noise. He sent me over to a neighbor dealership for an alignment check to see if that was causing the tires to be chopped. I went down to the neighbor dealership the same day and they performed an alignment check and said the toe is out of spec and needs an alignment and confirms with the first 2 dealerships that the 2 rear tires are indeed chopped and causing the tire noise. I call up Koeppel again about this the same day, told them about this, and asked to check in the service history if an alignment was ever performed. I was told one has not been. And that confirms an alignment was never done and caused the tires to wear prematurely on the inside, thus requiring replacement to correct the noise. I have called and left messages for the manager, Anthony, at Koeppel, and have not heard back. Until today. To which he was uncooperative and unwilling to help.
Koeppel Volkswagen Reviews
Alignment never done to CPO VW. After 4K mi rear tires need replacement. Koeppel won't cover it.
I purchase a 2012 VW Passat from Koeppel on Sept 23, 2013 that was sold as Certified Pre-Owned. After 4,000 miles I noticed a loud whining noise and brought it to my local dealership where I reside on June 12th. They had the car for a couple days and diagnosed it as tire noise, the rear tires being "chopped" and causing the high pitched noise. I called up Koppel about this that Saturday on the 14th and the service rep said it is a wheel bearing and as I'm 4 hours away from them to take it to another dealer for a 2nd opinion. On the 18th I went to another dealership and the service manager said he felt the tires on the inside were indeed chopped and causing my noise. He sent me over to a neighbor dealership for an alignment check to see if that was causing the tires to be chopped. I went down to the neighbor dealership the same day and they performed an alignment check and said the toe is out of spec and needs an alignment and confirms with the first 2 dealerships that the 2 rear tires are indeed chopped and causing the tire noise. I call up Koeppel again about this the same day, told them about this, and asked to check in the service history if an alignment was ever performed. I was told one has not been. And that confirms an alignment was never done and caused the tires to wear prematurely on the inside, thus requiring replacement to correct the noise. I have called and left messages for the manager, Anthony, at Koeppel, and have not heard back. Until today. To which he was uncooperative and unwilling to help.