Quite possibly the worst experience I have ever had with a business. It took them 42 days to get my stuff to my new place. YES THAT IS CORRECT IT TOOK THEM 42 DAYS TO DELIVERY MY STUFF.
Alicia is the person who will talk to you first giving you a quote that seems really good but she won't divulge all the little things they will charge you for as the move goes forward. Then Sean will show up to load all of your stuff onto the truck. Then after everything is loaded onto the moving truck he will tell you that you have taken up more space then was originally quote but will not show you he will just measure it by eye. And when you ask for him to show you he just takes you to the truck and shows you your stuff and says see it takes up more space which didn't actually tell me anything. So all I can do is trust this guy. But after you tell him you don't understand he starts getting impatient and says you now owe $400 extra for them to move your stuff.
Then he will tell you that he is in a hurry to get to another location and you need to sign the contract. Without explaining any of the stipulations of the future charges that may occur and how the 14 to 21 day window they have to delivery your stuff to your new location. Or he can just unload all of your stuff. And that you will loses your deposit. And you gives off the impression that you are wasting his time. So you feel pressured to pay the extra money. So you are stuck with your stuff on the truck and its either pay them more money or they will unload the truck. It's a very unfriendly environment
Now for the time frame in which it took them to get my stuff to my new place. I told Alicia that I would be at my new place on the first of the month and she said if my stuff was to arrive by then, then they would need to pick it up a week before. She said they have a 14 to 21 day time frame to delivery your stuff. But not to worry they always get your stuff to you within 7 to 10 days and never really go past 10 days. So I agreed thinking that by the time I got to my new place my stuff would arrive as well. So I agreed and they actually picked up my stuff 11 days prior to the first. And on top of that I even change my day of arrival to the 4th. So now they have 15 days to get my stuff to me. This is where the problem arrises. What she didn't tell me was that its 14 to 21 days starting from the day I would like my stuff to arrive, which was the 4th. Not including the 11 days prior that they picked my stuff up or weekends. It's only business days. Needless to say I was shocked when I found out that on day 16 of them having my stuff that it was in storage and hadn't left LA yet. They said that they were having truck problems and that it would leave shortly. Truck problems I understand. But not knowing any of this prior and them not calling or emailing me to give me an update. I found that to be very bad business ethics. So now its day 16 my stuff has not left LA and it's sitting in a warehouse who knows where. After weeks of living in my new apartment without any furniture it finally arrived 42 later then the day they picked it up. And I got no discount or any sympathy from the company or any of the employees I spoke to regrading the matter. They were actually very rude about the whole situation saying that they are not at fought it was all in the contract and that because I signed it that it was my responsibility to know not there's to tell me. I mean no one in their right mind would allow a moving company to take 42 days to delivery their stuff. All while living in an empty apartment for those 42 days.
So now once your stuff finally arrives to your new place they will tell you that there is yet another fee because they will only unload and move your stuff 75 feet from the truck which is basically to the front of any apartment building. And they won’t inform you of this till they arrive with your stuff 42 days later. And you will be a rock stuck in a hard place because they have your stuff and you will have no say in the matter. And if you want it back you will have to pay them more money because they say so. And they won't measure out the distance they will just give you a number???? Which for me was another $400 dollar estimate. Wow I'm having deja vu all over again. Then when you tell them this is ludicrous they will then try and cut you a deal and make it sound like they are your best friend. If it’s ok to cut a deal why would you ave to pay anything at all and they will tell you its in the contract in fine print I might add. Oh and it has to be CASH yes CASH they will not take credit cards or a check. Which is another thing I found weird that they have to have cash. You tell me does that sound fishy! It sure did to me but I need my stuff. They actually said that if I didn't pay the extra fee THAT they would take the stuff off the truck and I COULD MOVE THE STUFF MYSELF. UM GREAT IDEA MOVING GUYS LET ME HIRE YOU AND THEN MOVE MY OWN STUFF INTO MY PLACE. Yes a moving company said I could move my stuff into my own place. On top of that things were broken even though the box said fragile glass. And one of the boes they packed had things missing. Which their response was I could file a report but it would take 6o days for them to investigate. And the tone of the lady I was talking to was like their was no chance of any reimbursement. She was not very helpful.
So in conclusion I won’t recommend that you stay away from this company. And I have read many other accounts just like mine I think it’s the way they do things in order to get more money out of you.
This all started when I had to move my deceased brothers stuff from california to denver. started calling around got this email frin Kings
(We can have you moved for $1050 full service, NO Weigh restriction, no hidden fees)
I just tried calling you to review this promotion, but I reached your voice mail. Please note that we are offering a blowout promotion right now, and that Colorado shipments are significantly reduced right now because we have recently experienced a surge in the volume of shipments headed to this region. This is among very high traffic delivery states at the time. Kings Van Lines currently has a blowout discount for any move to Colorado so that shippers will be encouraged to make an early reservation. I also noticed that your move date is not too far away, and the rates are extremely low right now. Please take a look at the proposal below and let us know if you're interested. This is a limited time offer. Please also be advised that this is based on the information you provided on your request. Certain details are still necessary to confirm this quote. Certain restrictions apply.
I thought what a great deal!so I called her to set this up.well the offer I was told that the promotionaloffer DID NOT APPLY and this should have been a red flag but the price of 1489.00still sounded good so I said ok
Job No: K351205
Representative: Alicia Benjamin
Move Type: Residential Long Distance, 946 miles
Estimated Volume: 395 cf. 3.70 per cf
Move Date: Thursday, 03/06/2014
1st Available Delivery: 04/05/2014
Reference By: MOVING.COM
Created on: 03/02/2014
Basic Estimate Price $1461.50
Fuel Surcharge: 8.00 % $116.92
Online Inquiry Coupon - $89.00
Basic Valuation Protection:
$0.60 per lbs. per article
Complimentary
Binding Total $1489
uck
well the day of the move came and they came and packed the truck aftend they said that they would store it for 1 month free. r they got ot packed the price balloned to 3,000 dollars they wanted half down and half when the shipmwnt got to denver. and they said that they would store it for 1 month I did tale them up on that I also told them that I would be needing the stuff on the 5th of april. and I was told to call a few days before I needed it so I called about april first, to get this thing going. well I was told that I had to fill out paperwork wich I did and sent it back in to find it rejected. so I resent it in and it went through. I aclled in to see when it was supposed to be shipped and they could not give adate. si I called in the next day and was rudely told they did not know when it was supposed to be shipped. I called in thee third day and was told rather rudely tis is the same thing that I told you yesterday and she hung up on me! so I callde the next day and was told either wendsday or thursday. well finally got a date and recieved this letter:
This is a courtesy notice to confirm that your shipment K351205 has cleared departure from CA as of today, 4/9/14. It is currently in transit to your destination. There may be stops along the way. Your designated driver will contact you the day prior to arrival.
Please note that an open balance of $1426.50 is required at the delivery point, prior to unloading. This is payable in the form of Cash or a U.S. Postal Money Order only. No other money order forms will be accepted.
so I did the 1426.50 and as per instructions I did the Postal Money Order and went to my storage aera, and paid the driver. the driver then produced another ""signed"" paper saying that I still owed 150.00! i thought the balancewas the final amount, and only brought 50.00. Now I did have a neighbor helping me and he had 100.00 on him. even the temps said that that was wwrong as the balance was all that I should have paid! I do not remember even signing that paper and was given NO copy of that paper.
DO NOT USE Kings van lines avoid them like the plague!!!!!!!!!!!!!!!!!
Kings Van Lines Reviews
Quite possibly the worst experience I have ever had with a business. It took them 42 days to get my stuff to my new place. YES THAT IS CORRECT IT TOOK THEM 42 DAYS TO DELIVERY MY STUFF.
Alicia is the person who will talk to you first giving you a quote that seems really good but she won't divulge all the little things they will charge you for as the move goes forward. Then Sean will show up to load all of your stuff onto the truck. Then after everything is loaded onto the moving truck he will tell you that you have taken up more space then was originally quote but will not show you he will just measure it by eye. And when you ask for him to show you he just takes you to the truck and shows you your stuff and says see it takes up more space which didn't actually tell me anything. So all I can do is trust this guy. But after you tell him you don't understand he starts getting impatient and says you now owe $400 extra for them to move your stuff.
Then he will tell you that he is in a hurry to get to another location and you need to sign the contract. Without explaining any of the stipulations of the future charges that may occur and how the 14 to 21 day window they have to delivery your stuff to your new location. Or he can just unload all of your stuff. And that you will loses your deposit. And you gives off the impression that you are wasting his time. So you feel pressured to pay the extra money. So you are stuck with your stuff on the truck and its either pay them more money or they will unload the truck. It's a very unfriendly environment
Now for the time frame in which it took them to get my stuff to my new place. I told Alicia that I would be at my new place on the first of the month and she said if my stuff was to arrive by then, then they would need to pick it up a week before. She said they have a 14 to 21 day time frame to delivery your stuff. But not to worry they always get your stuff to you within 7 to 10 days and never really go past 10 days. So I agreed thinking that by the time I got to my new place my stuff would arrive as well. So I agreed and they actually picked up my stuff 11 days prior to the first. And on top of that I even change my day of arrival to the 4th. So now they have 15 days to get my stuff to me. This is where the problem arrises. What she didn't tell me was that its 14 to 21 days starting from the day I would like my stuff to arrive, which was the 4th. Not including the 11 days prior that they picked my stuff up or weekends. It's only business days. Needless to say I was shocked when I found out that on day 16 of them having my stuff that it was in storage and hadn't left LA yet. They said that they were having truck problems and that it would leave shortly. Truck problems I understand. But not knowing any of this prior and them not calling or emailing me to give me an update. I found that to be very bad business ethics. So now its day 16 my stuff has not left LA and it's sitting in a warehouse who knows where. After weeks of living in my new apartment without any furniture it finally arrived 42 later then the day they picked it up. And I got no discount or any sympathy from the company or any of the employees I spoke to regrading the matter. They were actually very rude about the whole situation saying that they are not at fought it was all in the contract and that because I signed it that it was my responsibility to know not there's to tell me. I mean no one in their right mind would allow a moving company to take 42 days to delivery their stuff. All while living in an empty apartment for those 42 days.
So now once your stuff finally arrives to your new place they will tell you that there is yet another fee because they will only unload and move your stuff 75 feet from the truck which is basically to the front of any apartment building. And they won’t inform you of this till they arrive with your stuff 42 days later. And you will be a rock stuck in a hard place because they have your stuff and you will have no say in the matter. And if you want it back you will have to pay them more money because they say so. And they won't measure out the distance they will just give you a number???? Which for me was another $400 dollar estimate. Wow I'm having deja vu all over again. Then when you tell them this is ludicrous they will then try and cut you a deal and make it sound like they are your best friend. If it’s ok to cut a deal why would you ave to pay anything at all and they will tell you its in the contract in fine print I might add. Oh and it has to be CASH yes CASH they will not take credit cards or a check. Which is another thing I found weird that they have to have cash. You tell me does that sound fishy! It sure did to me but I need my stuff. They actually said that if I didn't pay the extra fee THAT they would take the stuff off the truck and I COULD MOVE THE STUFF MYSELF. UM GREAT IDEA MOVING GUYS LET ME HIRE YOU AND THEN MOVE MY OWN STUFF INTO MY PLACE. Yes a moving company said I could move my stuff into my own place. On top of that things were broken even though the box said fragile glass. And one of the boes they packed had things missing. Which their response was I could file a report but it would take 6o days for them to investigate. And the tone of the lady I was talking to was like their was no chance of any reimbursement. She was not very helpful.
So in conclusion I won’t recommend that you stay away from this company. And I have read many other accounts just like mine I think it’s the way they do things in order to get more money out of you.
This all started when I had to move my deceased brothers stuff from california to denver. started calling around got this email frin Kings
(We can have you moved for $1050 full service, NO Weigh restriction, no hidden fees)
I just tried calling you to review this promotion, but I reached your voice mail. Please note that we are offering a blowout promotion right now, and that Colorado shipments are significantly reduced right now because we have recently experienced a surge in the volume of shipments headed to this region. This is among very high traffic delivery states at the time. Kings Van Lines currently has a blowout discount for any move to Colorado so that shippers will be encouraged to make an early reservation. I also noticed that your move date is not too far away, and the rates are extremely low right now. Please take a look at the proposal below and let us know if you're interested. This is a limited time offer. Please also be advised that this is based on the information you provided on your request. Certain details are still necessary to confirm this quote. Certain restrictions apply.
I thought what a great deal!so I called her to set this up.well the offer I was told that the promotionaloffer DID NOT APPLY and this should have been a red flag but the price of 1489.00still sounded good so I said ok
Job No: K351205
Representative: Alicia Benjamin
Move Type: Residential Long Distance, 946 miles
Estimated Volume: 395 cf. 3.70 per cf
Move Date: Thursday, 03/06/2014
1st Available Delivery: 04/05/2014
Reference By: MOVING.COM
Created on: 03/02/2014
Basic Estimate Price $1461.50
Fuel Surcharge: 8.00 % $116.92
Online Inquiry Coupon - $89.00
Basic Valuation Protection:
$0.60 per lbs. per article
Complimentary
Binding Total $1489
uck
well the day of the move came and they came and packed the truck aftend they said that they would store it for 1 month free. r they got ot packed the price balloned to 3,000 dollars they wanted half down and half when the shipmwnt got to denver. and they said that they would store it for 1 month I did tale them up on that I also told them that I would be needing the stuff on the 5th of april. and I was told to call a few days before I needed it so I called about april first, to get this thing going. well I was told that I had to fill out paperwork wich I did and sent it back in to find it rejected. so I resent it in and it went through. I aclled in to see when it was supposed to be shipped and they could not give adate. si I called in the next day and was rudely told they did not know when it was supposed to be shipped. I called in thee third day and was told rather rudely tis is the same thing that I told you yesterday and she hung up on me! so I callde the next day and was told either wendsday or thursday. well finally got a date and recieved this letter:
This is a courtesy notice to confirm that your shipment K351205 has cleared departure from CA as of today, 4/9/14. It is currently in transit to your destination. There may be stops along the way. Your designated driver will contact you the day prior to arrival.
Please note that an open balance of $1426.50 is required at the delivery point, prior to unloading. This is payable in the form of Cash or a U.S. Postal Money Order only. No other money order forms will be accepted.
so I did the 1426.50 and as per instructions I did the Postal Money Order and went to my storage aera, and paid the driver. the driver then produced another ""signed"" paper saying that I still owed 150.00! i thought the balancewas the final amount, and only brought 50.00. Now I did have a neighbor helping me and he had 100.00 on him. even the temps said that that was wwrong as the balance was all that I should have paid! I do not remember even signing that paper and was given NO copy of that paper.
DO NOT USE Kings van lines avoid them like the plague!!!!!!!!!!!!!!!!!