I bought 2 hats from killerhats.com & they poorly packaged the hats together,one upside down on top of each other so the lid on the hat that was on top bent in 2 places(front & rear of lid).I call killerhats & tell them that 1 of the hats was damaged & they said they would ship me a replacement.Two weeks later i still didnt recieve the replacement so i called them & they rudely told me they wouldnt send the new item till they recieved the damaged one(they neglected to tell me this the 1st time i called)so i asked for a return label & they refused to send me one.So now i tell them to just give me a refund on the damaged item & the damaged hat cost me $8.34 to return to them & then they charged me a $5 restocking fee,not to mention the attitude,rudeness & ignorance of thier cutomer service.I know the amount is not much but i thought people should know not to shop at this website or store that would screw thier customers over piddly return charges & restocking fees for shipping damaged goods.
KillerHats Reviews
I bought 2 hats from killerhats.com & they poorly packaged the hats together,one upside down on top of each other so the lid on the hat that was on top bent in 2 places(front & rear of lid).I call killerhats & tell them that 1 of the hats was damaged & they said they would ship me a replacement.Two weeks later i still didnt recieve the replacement so i called them & they rudely told me they wouldnt send the new item till they recieved the damaged one(they neglected to tell me this the 1st time i called)so i asked for a return label & they refused to send me one.So now i tell them to just give me a refund on the damaged item & the damaged hat cost me $8.34 to return to them & then they charged me a $5 restocking fee,not to mention the attitude,rudeness & ignorance of thier cutomer service.I know the amount is not much but i thought people should know not to shop at this website or store that would screw thier customers over piddly return charges & restocking fees for shipping damaged goods.