Staff seems very incompetent. When I went to pay for my items they showed me winning an item that I had not bid on. In order to leave with my deposit I had to wait 2 hours until the auction ended and let the staff review the video of the auction. They reviewed the video(which I believe did not exist) and still attempted to hold me responsible for the item. When asked to see the video they quickly released me from being responsible for the item. 3 hrs from the time I first attempted to settle up and leave, I left without purchasing the phantom item. I purchased 3 items totalling $40, but only 2 of the three were on my invoice. $128 later after their fees I was paid in full. So to sum this up, my invoice showed an item that I never bid on and was missing an item, besides this they wasted 3 hrs of my time and left me leaving late enough in the day that I had to endure 47 miles of southern california traffic. I was charged an extra $25 per item in lot fees besides the buyers premium %. NEVER AGAIN MR PORTER!!!!
Ken Porter Auctions Reviews
Staff seems very incompetent. When I went to pay for my items they showed me winning an item that I had not bid on. In order to leave with my deposit I had to wait 2 hours until the auction ended and let the staff review the video of the auction. They reviewed the video(which I believe did not exist) and still attempted to hold me responsible for the item. When asked to see the video they quickly released me from being responsible for the item. 3 hrs from the time I first attempted to settle up and leave, I left without purchasing the phantom item. I purchased 3 items totalling $40, but only 2 of the three were on my invoice. $128 later after their fees I was paid in full. So to sum this up, my invoice showed an item that I never bid on and was missing an item, besides this they wasted 3 hrs of my time and left me leaving late enough in the day that I had to endure 47 miles of southern california traffic. I was charged an extra $25 per item in lot fees besides the buyers premium %. NEVER AGAIN MR PORTER!!!!