Our experience with Khov has shown they lack customer service focusing on telling you to be happy with the end product. They discount your concerns during the build process with their workmanship and other items you question. After our roof shingles were installed (approximately 6 weeks) they started blowing off. The wind experienced to blow them off was moderate for the time of year. During rainstorms or winter storms in the Ohio area the winds would be much higher. The damage exposed tears in the tar paper exposing wood and was not addressed for 10 days with rain and snow occurring during the timeframe. In addition to the shingles that were blown off we were able to view shingles flapping up and down when a slight wind occurred. They were unwilling to perform a roof replacement and patched the areas that blew off. After the patch shingles showed signs of damage and a few were still turned up when the wind blew.
During the construction of our home we were given inaccurate information from our construction manager on why the water meter was moved in our house from the orginal blueprint location disrupting useable space in our finished basement. Yes, they did finally move it to the original blueprint location after extensive time from our side contacting our city engineer to discount inaccurate information given to us from the Khov construction manager and stopping draw requests for additional funds to build.
At our pre-drywall walk through all work was not completed. We paid for interior wall insulation that was not completed. We stated that to the Khov rep performing the walk though. When I contacted our construction manager informing him I would like another walk through to verify interior insulation, he stated it was completed after we left and if another walk through was required he would have to stop production as dry wall is currently being installed and it would cause a delay in our home closing date. We worked out a compromise on the phone that he could send me pictures of the insulation that I never received. In addition dry wall didn’t start until 1 week after our phone conversation, so the need to stop production delaying our home close date was not an issue as the construction manager mentioned.
Khov will also have you sign a document prior to build requesting 24 hours’ notice prior to you being onsite stating safety concerns or the want to make sure question you have can be answered. I would recommend not signing the document and asking them to provide a wavier form releasing them of any safety concerns with you being on the property. I have noticed many issues while showing up at the house unannounced. These items include cigarette butts on the interior floor, not covering heating vents with debris filling them, and workmanship items that are questionable.
As with any builder I am sure there are challenges experienced during the build process. This is the second home I have built and didn’t experience near the amount of issues with my prior builder. If you elect to build with Khov make sure you get everything in writing ( I mean everything as we don’t have a few items due to conversation with Khov staff that is not documented and the will ask you to provide documentation) and be prepared to invest extensive time from your side to monitor progress and the issues that will arise.
Khov will not honor their warranty tickets. Especially once your warranty expires. Here is what happened to us: In September 2013 (Before our landscaping went it), while we were still under warranty, we noticed a very low spot on our walkway and also that our driveway was not properly filled when it was poured and water slopes to our 3rd car garage area and puddles there. We brought this up to KHOV and they determined it needed replacement and issued us a ticket stating the same and that it would be replaced Spring 2014 because of the cold weather.
A Khov rep. came here a few weeks ago and told us that his "Concrete" task force determined there was "no issue more than regular settling and they were not going to honor the ticket". I walked him over to what once was just a lowspot and now is a crack on the walkway and he looked at that at told me it was normal "wear and tear". I was fuming and he told me that maybe if he talked to his supervisor they would make an exception based on goodwill.I kept emailing and weeks went by.
Today this is my response from him: As I indicated to **** when we last met, the initial decision regarding replacing your driveway was that it is structurally sound and does not merit replacing. After discussion with ***, I took additional pictures and submitted it for reconsideration. I have received feedback that the original determination is unchanged – your driveway is structurally sound and fit for its intended use. Accordingly, we will not be replacing it as a warrantable item.I will, however, put in a service ticket to take care of the crack and settlement on your lead walk. I don’t know exactly when that will occur, but I expect it to be repaired before cold weather returns. I am following up also on your item concerning the grading of the back of your property, and will contact you when I have more information. Wow, really??
Also, we paid extra for (2) drains in our garage again, the concrete contractor put them at the high point, not the low point of the garage so you literally have to sweep water into the drain. When I complained about this, their remedy was to jackhammer it to the correct placement and fill in the nasty tracks with concrete. Like that wouldn't look like crap or raise red flags if we went to sell the house. Also, the paint contractors scratched our hardwood floors with their paint cans and when the flooring people came, my floor wasn't replaced, they yanked up individual scratched planks and now it is gapping in places and you can feel it with your toe. Ridiculous. The wavy walls, nail pops, and the terrible job doing the trim work will make you want to cry.
K Hovnanian Homes Reviews
Our experience with Khov has shown they lack customer service focusing on telling you to be happy with the end product. They discount your concerns during the build process with their workmanship and other items you question. After our roof shingles were installed (approximately 6 weeks) they started blowing off. The wind experienced to blow them off was moderate for the time of year. During rainstorms or winter storms in the Ohio area the winds would be much higher. The damage exposed tears in the tar paper exposing wood and was not addressed for 10 days with rain and snow occurring during the timeframe. In addition to the shingles that were blown off we were able to view shingles flapping up and down when a slight wind occurred. They were unwilling to perform a roof replacement and patched the areas that blew off. After the patch shingles showed signs of damage and a few were still turned up when the wind blew.
During the construction of our home we were given inaccurate information from our construction manager on why the water meter was moved in our house from the orginal blueprint location disrupting useable space in our finished basement. Yes, they did finally move it to the original blueprint location after extensive time from our side contacting our city engineer to discount inaccurate information given to us from the Khov construction manager and stopping draw requests for additional funds to build.
At our pre-drywall walk through all work was not completed. We paid for interior wall insulation that was not completed. We stated that to the Khov rep performing the walk though. When I contacted our construction manager informing him I would like another walk through to verify interior insulation, he stated it was completed after we left and if another walk through was required he would have to stop production as dry wall is currently being installed and it would cause a delay in our home closing date. We worked out a compromise on the phone that he could send me pictures of the insulation that I never received. In addition dry wall didn’t start until 1 week after our phone conversation, so the need to stop production delaying our home close date was not an issue as the construction manager mentioned.
Khov will also have you sign a document prior to build requesting 24 hours’ notice prior to you being onsite stating safety concerns or the want to make sure question you have can be answered. I would recommend not signing the document and asking them to provide a wavier form releasing them of any safety concerns with you being on the property. I have noticed many issues while showing up at the house unannounced. These items include cigarette butts on the interior floor, not covering heating vents with debris filling them, and workmanship items that are questionable.
As with any builder I am sure there are challenges experienced during the build process. This is the second home I have built and didn’t experience near the amount of issues with my prior builder. If you elect to build with Khov make sure you get everything in writing ( I mean everything as we don’t have a few items due to conversation with Khov staff that is not documented and the will ask you to provide documentation) and be prepared to invest extensive time from your side to monitor progress and the issues that will arise.
Khov will not honor their warranty tickets. Especially once your warranty expires. Here is what happened to us: In September 2013 (Before our landscaping went it), while we were still under warranty, we noticed a very low spot on our walkway and also that our driveway was not properly filled when it was poured and water slopes to our 3rd car garage area and puddles there. We brought this up to KHOV and they determined it needed replacement and issued us a ticket stating the same and that it would be replaced Spring 2014 because of the cold weather.
A Khov rep. came here a few weeks ago and told us that his "Concrete" task force determined there was "no issue more than regular settling and they were not going to honor the ticket". I walked him over to what once was just a lowspot and now is a crack on the walkway and he looked at that at told me it was normal "wear and tear". I was fuming and he told me that maybe if he talked to his supervisor they would make an exception based on goodwill.I kept emailing and weeks went by.
Today this is my response from him: As I indicated to **** when we last met, the initial decision regarding replacing your driveway was that it is structurally sound and does not merit replacing. After discussion with ***, I took additional pictures and submitted it for reconsideration. I have received feedback that the original determination is unchanged – your driveway is structurally sound and fit for its intended use. Accordingly, we will not be replacing it as a warrantable item.I will, however, put in a service ticket to take care of the crack and settlement on your lead walk. I don’t know exactly when that will occur, but I expect it to be repaired before cold weather returns. I am following up also on your item concerning the grading of the back of your property, and will contact you when I have more information. Wow, really??
Also, we paid extra for (2) drains in our garage again, the concrete contractor put them at the high point, not the low point of the garage so you literally have to sweep water into the drain. When I complained about this, their remedy was to jackhammer it to the correct placement and fill in the nasty tracks with concrete. Like that wouldn't look like crap or raise red flags if we went to sell the house. Also, the paint contractors scratched our hardwood floors with their paint cans and when the flooring people came, my floor wasn't replaced, they yanked up individual scratched planks and now it is gapping in places and you can feel it with your toe. Ridiculous. The wavy walls, nail pops, and the terrible job doing the trim work will make you want to cry.