Since I had no access to wifi at my current location, on March 5th, I went in search of a cell phone service that offered a "hot spot" connection. I walked into K and J Holding, and before I even got to the counter, I asked if they had "hot spot" connections. The man behind the counter assured me that they did, and he could help me.
(There were three employees, and no customers at that time. The point being that all three of them heard the original conversation that transpired between myself and the salesman.)
I bought a new phone, had my data and phone number moved, and was taught exactly what to do when I got home, to connect my computer to my hot spot.
But the instructions did not work, so I tried to find the video tape that was on the phone...the particular video that I needed was missing. I then called the customer help number that was on the phone. Imagine my surprise when I was told that when AT&T bought Cricket they dropped the "hot spot" service!!!
The next morning I called K and J Holding, and was told that NO ONE that worked yesterday was working in that store today! That the speaker had no idea how to find them, because she did not have the schedule. Also she had no telephone number for the owner, only an email address! (I recognized her voice, and would bet she worked in the store the day before.)
I moved my service back to my old carrier. By the way, I lost a very good service plan because it is no longer available.
I feel these people should be put out of business, because they flat out lied, and because they took advantage of someone simply because they knew they could.
K & J Holdings LLC Reviews
Since I had no access to wifi at my current location, on March 5th, I went in search of a cell phone service that offered a "hot spot" connection. I walked into K and J Holding, and before I even got to the counter, I asked if they had "hot spot" connections. The man behind the counter assured me that they did, and he could help me.
(There were three employees, and no customers at that time. The point being that all three of them heard the original conversation that transpired between myself and the salesman.)
I bought a new phone, had my data and phone number moved, and was taught exactly what to do when I got home, to connect my computer to my hot spot.
But the instructions did not work, so I tried to find the video tape that was on the phone...the particular video that I needed was missing. I then called the customer help number that was on the phone. Imagine my surprise when I was told that when AT&T bought Cricket they dropped the "hot spot" service!!!
The next morning I called K and J Holding, and was told that NO ONE that worked yesterday was working in that store today! That the speaker had no idea how to find them, because she did not have the schedule. Also she had no telephone number for the owner, only an email address! (I recognized her voice, and would bet she worked in the store the day before.)
I moved my service back to my old carrier. By the way, I lost a very good service plan because it is no longer available.
I feel these people should be put out of business, because they flat out lied, and because they took advantage of someone simply because they knew they could.