When I put in the wrong web address for a grocery store feedback page, there were webpage adds. I found the Joven Skin Care ad. It states the trial offer is for $4.95. However, the check box information is where the VERY FINE PRINT states that the $4.95 only pays for the shipping. Begining the date of ordering thru shipping, the small print says you have 14 days to call to cancel. I was not aware, so here I am (ordered on 6/10 now 6/27), and my account was debited for $89. that was the trial, and if I had wanted to return the small bottle I received of 6oz, I would have also had to pay the shipping of $4.95 again. Here is the "fine print"
"By using, accessing or ordering products from this Website, you hereby agree to all of the following terms.
Individual Assertion. By placing an order on website, you irrevocably waive any right you may have to join claims with those of others in the form of a class action or similar procedural device. Any claims relating to your usage of website or product must be asserted individually.
Acceptance of Agreement. Your access to and use of website (the ‘Site’) is subject to the following terms and conditions which may be updated from time to time without notice to you. You may review the most current version of the terms and conditions at any time by visiting the following website link here: https://www.tryjoven.com/terms.html as well as the Site’s posted privacy policy found here: https://www.tryjoven.com/privacy.html By accessing and browsing the Site, you accept and agree to, without limitation or qualification, the terms and conditions, privacy policy, and acknowledge that any other agreements between you are superseded and of no force or effect with respect to your access and use of the Site.
Shipping of Product(s). Your order will be processed and shipped within about 1 business day. Shipping time is estimated to be two to four (2-4) business days from when your order ships out. If you feel you are experiencing any delay in the delivery of your product, you may contact customer care department at 1-800-930-7851.
Price Reduction. Company may at any time choose to lower the prices of products or services.
Return Policy. Company will credit one returned unopened product per customer if the received package is post marked within 30 days of the original order date and included with a RMA number obtained from customer service. No returns are credited after 30 days of the original order date. Merchandise must be returned at customer’s expense accompanied by an RMA. Absolutely no returns are credited for partially used product. No refunds for any packages without an RMA. You may request a RMA and instructions on how to submit a return by calling 1-800-930-7851. There is a 19.95 restocking fee on all returns once enrolled in the subscription program.
Trial Orders. By submitting your shipping and payment information and authorizing the trial order, you are agreeing to the terms and conditions of the 14-day trial offer seen on the web page you had or will be ordering from. Once you click the order button, identified on checkout as a colored button that currently reads “Rush My Order” you will be sent your trial order of product, and be billed a small amount to cover the shipping and handling fee which will appear on your account today as “URL + PHONE NUMBER”. The 14-day trial period begins on the day you place your order and may be cancelled by phone at 1-800-930-7851. You may extend your trial by calling any time before the 14th day to request more time to try the product out. All customers are responsible to pay the Shipping and Handling charged for the first shipment once the order has been submitted. The cost of the product is $89.75 and you will be billed that price for the initial product sent out if you do not cancel prior to the 14th day of your trial period expiring and return the product back as Company assume the product and included health information are working for you and you wish to continue using. If after your 14-day trial period you wish to continue to receive product, simply do nothing and in approximately 30 days and every 30 days thereafter, you will be shipped a 30-day supply of product for the full price. If you find that your 30-day supply is going to run out prior to your new shipment date please call customer service number so Company can move up your shipment date. If you wish to cancel your order before the 14-day trial has ended, simply contact by phone at 1-800-930-7851 and you will not be billed anything further provided you return the product back. Unless you contact customer care department at 1-800-930-7851 to cancel your monthly auto-shipments, you will continue to receive product every month and be billed the full price respectively. Your request for cancellation, whether by phone or email, will be processed immediately; however, you will be responsible for any charges, billing or shipments that have already been shipped to you or that have already been delivered to you at the time of your cancellation. If you are trying to cancel outside of t he customer care hours of operation (9:01pm to 8:59am) you may submit a request of cancellation by email to [email protected]. All cancellation requests whether by phone or email should receive a cancellation confirmation number and an email stating your subscription has been cancelled. It is suggested to keep this number for your records. Any future discrepancies resulting from not having a cancellation confirmation number will be at the discretion of the company.
Did Not Receive and/or Lost Package: All products are expected to arrive to the shipping address originally typed into the web form on the product web page you ordered from within 2-4 business days after it ships. Packages will ship out within 1 business day from the day you place your order. For orders placed on a weekend date, packages will ship out the following Monday, assuming it is not a major holiday. If for some reason you do not receive the product after five (5) business days of ordering it is recommended to contact customer support at 1-800-930-7851 and request the trial be extended and that the product be reshipped before the 14-day trial has elapsed. All orders are shipped with delivery confirmation, if the order is shown as delivered Company are to believe it has been delivered unless you call to state otherwise before the 14-day trial has ended. There will be no refunds for product claimed to be undelivered if Company are not notified before the 14-day trial has ended and the package is shown as delivered with delivery confirmation obtained via the US Postal Service. There may be times when shipments are delayed a few extra days.
Trial Awareness and Compliance. Company makes sure all customers are aware of the terms and conditions of this offer when placing an order. Company have consulted with legal team who conducted a compliance review of website and product and were told Company are in compliance with all applicable laws and guidelines set forth.
Trial Extension. Company may at any time choose to extend your trial to give you more time to try the product out. You may also request a trial extension by calling any time before the 14th day.
Product Claims. For more information on product, claims and the ingredients please visit the website.
Cancellation Fee. If you wish to cancel your account without returning the product you may incur a small fee to avoid having to return the product. This fee is a small one time charge and may vary but it will always be lower than the full price of the product, however it is avoided completely by returning the product back.
Satisfaction Guarantee. If you are not satisfied with the product within the first 14 days of your order, simply call or email to cancel and you will not be billed anything further.
Modifications to Services. Company reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.
No Medical Advice. The Site does not provide medical advice and is not engaged in rendering medical or professional services or advice, and the information provided on the Site is not intended to replace medical advice offered by a health care provider. Company strongly recommends that you promptly consult a physician or professional health care provider prior to use of any product. Neither the product nor the ingredients in the product have been approved or endorsed by the FDA or any regulatory agency for treatment of obesity or to cause weight loss.
Product Information. The products advertised on this site have not been approved or cleared by a government regulatory body. You should not construe anything on the Site as a promotion or solicitation for any product or service or for the use of any product or service that is not authorized by the laws and regulations of the country where you are located, including the United States.
Exclusion of Warranty. While Company use reasonable efforts to include accurate and up-to-date information in the Site, Company no warranties or representations as to its accuracy. Company assumes no liability or responsibility for any errors or omissions in the content of the Site. Without limiting the foregoing, everything on the Site is provided to you ‘AS IS’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
User Submissions. Any ‘personally identifiable information’ in electronic communications to the Site is governed by the Site’s Privacy Policy which is posted on the site.
Links From Other Sites. Company has not reviewed all of the sites linked to this Site and is not responsible for the content of any off-site pages or any other sites linked to the Site. Company do not take any responsibility for any information or claims that were made by other websites and encourage you to alert if a website is making false claims and linking to site or product at [email protected]
Governing Law. This agreement and its performance shall be governed by the laws of the state of New Mexico, United States of America, without regard to its conflict of laws provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Sandoval County, the state of New Mexico, United States of America, in all questions and controversies arising out of your use of the Site and this Agreement. To the extent allowed by applicable law, any claim or cause of action arising from or relating to your access or use of the Site must be brought within two (2) years from the date on which such claim or action arose or accrued."
Explaining that I only had 10 days from purchase to cancel. No returns on open product. Would have NEVER ordered with a 10day trial, I hadn't even received the package by then. Laytonsville, MD or return to Santa Ana, CA
Completely frustrated!!! Joven Skin Care offers and 18 day trial that starts date of purchase.Placed order 5-12 called to cancel today 5-28 (day 17 of trial) they had already charged my card for $89.95
Obviously confused??? They then explain I should have called 7 days earlier to cancel the trial and avoid being charged. However the internet advertising stated 30 day trial.
Now I'm no dummy to free trials and Internet sales. I understand how these things work so I read through the smaller print and see that it says 18 day trial from the point of purchase. SO The 10 day trial must have been in the extremely tiny print!!
Let's just say this was a very expensive, hard lesson learned!!
It is not a trial, the $4.95 are for shipping and handling. They charge you the full-price of the products after you cancel. Recommend you stay away from this company completely. Both Joven and Sereno will charge nearly $90 each after you cancel. Customer service will be very unhelpful as well. STAY AWAY!
Why are you sending me another bottle of this joven skin care? i don't want it, i am not going to pay for it and you better refund my money. now tell me how to send this crap back to you!!! debra bouchard p.s. i do not have anything ordered from you so don't send me anything else!
I went by the shipping policicies that this company asked for shipping free trail orders and they charged my credit card in less than two weeks after delivery after I received items the items. I had 30 days to cancel and they went ahead and charged my card before even two weeks was up for the next order. This is down right wrong. A lot of companies do this and should be penialized for this. They don't stand by their word.
Joven Skin Care Reviews
When I put in the wrong web address for a grocery store feedback page, there were webpage adds. I found the Joven Skin Care ad. It states the trial offer is for $4.95. However, the check box information is where the VERY FINE PRINT states that the $4.95 only pays for the shipping. Begining the date of ordering thru shipping, the small print says you have 14 days to call to cancel. I was not aware, so here I am (ordered on 6/10 now 6/27), and my account was debited for $89. that was the trial, and if I had wanted to return the small bottle I received of 6oz, I would have also had to pay the shipping of $4.95 again. Here is the "fine print"
"By using, accessing or ordering products from this Website, you hereby agree to all of the following terms.
Individual Assertion. By placing an order on website, you irrevocably waive any right you may have to join claims with those of others in the form of a class action or similar procedural device. Any claims relating to your usage of website or product must be asserted individually.
Acceptance of Agreement. Your access to and use of website (the ‘Site’) is subject to the following terms and conditions which may be updated from time to time without notice to you. You may review the most current version of the terms and conditions at any time by visiting the following website link here: https://www.tryjoven.com/terms.html as well as the Site’s posted privacy policy found here: https://www.tryjoven.com/privacy.html By accessing and browsing the Site, you accept and agree to, without limitation or qualification, the terms and conditions, privacy policy, and acknowledge that any other agreements between you are superseded and of no force or effect with respect to your access and use of the Site.
Shipping of Product(s). Your order will be processed and shipped within about 1 business day. Shipping time is estimated to be two to four (2-4) business days from when your order ships out. If you feel you are experiencing any delay in the delivery of your product, you may contact customer care department at 1-800-930-7851.
Price Reduction. Company may at any time choose to lower the prices of products or services.
Return Policy. Company will credit one returned unopened product per customer if the received package is post marked within 30 days of the original order date and included with a RMA number obtained from customer service. No returns are credited after 30 days of the original order date. Merchandise must be returned at customer’s expense accompanied by an RMA. Absolutely no returns are credited for partially used product. No refunds for any packages without an RMA. You may request a RMA and instructions on how to submit a return by calling 1-800-930-7851. There is a 19.95 restocking fee on all returns once enrolled in the subscription program.
Trial Orders. By submitting your shipping and payment information and authorizing the trial order, you are agreeing to the terms and conditions of the 14-day trial offer seen on the web page you had or will be ordering from. Once you click the order button, identified on checkout as a colored button that currently reads “Rush My Order” you will be sent your trial order of product, and be billed a small amount to cover the shipping and handling fee which will appear on your account today as “URL + PHONE NUMBER”. The 14-day trial period begins on the day you place your order and may be cancelled by phone at 1-800-930-7851. You may extend your trial by calling any time before the 14th day to request more time to try the product out. All customers are responsible to pay the Shipping and Handling charged for the first shipment once the order has been submitted. The cost of the product is $89.75 and you will be billed that price for the initial product sent out if you do not cancel prior to the 14th day of your trial period expiring and return the product back as Company assume the product and included health information are working for you and you wish to continue using. If after your 14-day trial period you wish to continue to receive product, simply do nothing and in approximately 30 days and every 30 days thereafter, you will be shipped a 30-day supply of product for the full price. If you find that your 30-day supply is going to run out prior to your new shipment date please call customer service number so Company can move up your shipment date. If you wish to cancel your order before the 14-day trial has ended, simply contact by phone at 1-800-930-7851 and you will not be billed anything further provided you return the product back. Unless you contact customer care department at 1-800-930-7851 to cancel your monthly auto-shipments, you will continue to receive product every month and be billed the full price respectively. Your request for cancellation, whether by phone or email, will be processed immediately; however, you will be responsible for any charges, billing or shipments that have already been shipped to you or that have already been delivered to you at the time of your cancellation. If you are trying to cancel outside of t he customer care hours of operation (9:01pm to 8:59am) you may submit a request of cancellation by email to [email protected]. All cancellation requests whether by phone or email should receive a cancellation confirmation number and an email stating your subscription has been cancelled. It is suggested to keep this number for your records. Any future discrepancies resulting from not having a cancellation confirmation number will be at the discretion of the company.
Did Not Receive and/or Lost Package: All products are expected to arrive to the shipping address originally typed into the web form on the product web page you ordered from within 2-4 business days after it ships. Packages will ship out within 1 business day from the day you place your order. For orders placed on a weekend date, packages will ship out the following Monday, assuming it is not a major holiday. If for some reason you do not receive the product after five (5) business days of ordering it is recommended to contact customer support at 1-800-930-7851 and request the trial be extended and that the product be reshipped before the 14-day trial has elapsed. All orders are shipped with delivery confirmation, if the order is shown as delivered Company are to believe it has been delivered unless you call to state otherwise before the 14-day trial has ended. There will be no refunds for product claimed to be undelivered if Company are not notified before the 14-day trial has ended and the package is shown as delivered with delivery confirmation obtained via the US Postal Service. There may be times when shipments are delayed a few extra days.
Trial Awareness and Compliance. Company makes sure all customers are aware of the terms and conditions of this offer when placing an order. Company have consulted with legal team who conducted a compliance review of website and product and were told Company are in compliance with all applicable laws and guidelines set forth.
Trial Extension. Company may at any time choose to extend your trial to give you more time to try the product out. You may also request a trial extension by calling any time before the 14th day.
Product Claims. For more information on product, claims and the ingredients please visit the website.
Cancellation Fee. If you wish to cancel your account without returning the product you may incur a small fee to avoid having to return the product. This fee is a small one time charge and may vary but it will always be lower than the full price of the product, however it is avoided completely by returning the product back.
Satisfaction Guarantee. If you are not satisfied with the product within the first 14 days of your order, simply call or email to cancel and you will not be billed anything further.
Modifications to Services. Company reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.
No Medical Advice. The Site does not provide medical advice and is not engaged in rendering medical or professional services or advice, and the information provided on the Site is not intended to replace medical advice offered by a health care provider. Company strongly recommends that you promptly consult a physician or professional health care provider prior to use of any product. Neither the product nor the ingredients in the product have been approved or endorsed by the FDA or any regulatory agency for treatment of obesity or to cause weight loss.
Product Information. The products advertised on this site have not been approved or cleared by a government regulatory body. You should not construe anything on the Site as a promotion or solicitation for any product or service or for the use of any product or service that is not authorized by the laws and regulations of the country where you are located, including the United States.
Exclusion of Warranty. While Company use reasonable efforts to include accurate and up-to-date information in the Site, Company no warranties or representations as to its accuracy. Company assumes no liability or responsibility for any errors or omissions in the content of the Site. Without limiting the foregoing, everything on the Site is provided to you ‘AS IS’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
User Submissions. Any ‘personally identifiable information’ in electronic communications to the Site is governed by the Site’s Privacy Policy which is posted on the site.
Links From Other Sites. Company has not reviewed all of the sites linked to this Site and is not responsible for the content of any off-site pages or any other sites linked to the Site. Company do not take any responsibility for any information or claims that were made by other websites and encourage you to alert if a website is making false claims and linking to site or product at [email protected]
Governing Law. This agreement and its performance shall be governed by the laws of the state of New Mexico, United States of America, without regard to its conflict of laws provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Sandoval County, the state of New Mexico, United States of America, in all questions and controversies arising out of your use of the Site and this Agreement. To the extent allowed by applicable law, any claim or cause of action arising from or relating to your access or use of the Site must be brought within two (2) years from the date on which such claim or action arose or accrued."
Explaining that I only had 10 days from purchase to cancel. No returns on open product. Would have NEVER ordered with a 10day trial, I hadn't even received the package by then. Laytonsville, MD or return to Santa Ana, CA
Completely frustrated!!! Joven Skin Care offers and 18 day trial that starts date of purchase.Placed order 5-12 called to cancel today 5-28 (day 17 of trial) they had already charged my card for $89.95
Obviously confused??? They then explain I should have called 7 days earlier to cancel the trial and avoid being charged. However the internet advertising stated 30 day trial.
Now I'm no dummy to free trials and Internet sales. I understand how these things work so I read through the smaller print and see that it says 18 day trial from the point of purchase. SO The 10 day trial must have been in the extremely tiny print!!
Let's just say this was a very expensive, hard lesson learned!!
It is not a trial, the $4.95 are for shipping and handling. They charge you the full-price of the products after you cancel. Recommend you stay away from this company completely. Both Joven and Sereno will charge nearly $90 each after you cancel. Customer service will be very unhelpful as well. STAY AWAY!
Sent me another joven skin care i don't want
Why are you sending me another bottle of this joven skin care? i don't want it, i am not going to pay for it and you better refund my money. now tell me how to send this crap back to you!!! debra bouchard p.s. i do not have anything ordered from you so don't send me anything else!
I went by the shipping policicies that this company asked for shipping free trail orders and they charged my credit card in less than two weeks after delivery after I received items the items. I had 30 days to cancel and they went ahead and charged my card before even two weeks was up for the next order. This is down right wrong. A lot of companies do this and should be penialized for this. They don't stand by their word.