I took my vehicle to Jones & Sons Auto for annual vehicle inspection. Halfway through inspection, owner's son, Jones, advised me I needed a new gas cap. He was holding the cap to my vehicle and it was in two pieces. I asked what happened and Jones stated that he placed the cap into the necessary testing equipment and broke it. Jones said he could replace the cap for $15 charge or purposefully fail my vehicle and I could return when i had purchased another cap.
I stated that neither option was acceptable, Jones replied he did not intentionally break the cap but that was my only options. He referred me to the owner Mr Jones. Mr Jones concurred that my options had been given to me. I questioned their business practice and after Jones became irrate, he relented and stated he would replace the cap but i was not to return to the business.
My complaint is only to serve as a warning to other patrons in the community. I feel Jones & Sons Auto conducts deceptive business practices. Somene less assertive or intimidated by their bullying tactics may have been ripped off.
Jones and Sons Auto Reviews
I took my vehicle to Jones & Sons Auto for annual vehicle inspection. Halfway through inspection, owner's son, Jones, advised me I needed a new gas cap. He was holding the cap to my vehicle and it was in two pieces. I asked what happened and Jones stated that he placed the cap into the necessary testing equipment and broke it. Jones said he could replace the cap for $15 charge or purposefully fail my vehicle and I could return when i had purchased another cap.
I stated that neither option was acceptable, Jones replied he did not intentionally break the cap but that was my only options. He referred me to the owner Mr Jones. Mr Jones concurred that my options had been given to me. I questioned their business practice and after Jones became irrate, he relented and stated he would replace the cap but i was not to return to the business.
My complaint is only to serve as a warning to other patrons in the community. I feel Jones & Sons Auto conducts deceptive business practices. Somene less assertive or intimidated by their bullying tactics may have been ripped off.