I purchased, for $2,600, a new John Deere Z235 zero-turn mower via Lowes.com in March 2014. The unit did not run correctly - with engine racing and then stalling repeatedly when used on a hill - from the first day of operation. It has been evaluated four times -- over a period of nine weeks out of my possession - by the Akron, Ohio, area John Deere dealer, who could not identify and correct the problem. I am now in season 2 with this mower and it is almost totally inoperable, with repeated stalling/lurching anytime it is mowing on a modest incline. I have contacted Lowes multiple times, and they point me to Deere. Deere says it's a Lowe's issue. Meanwhile, I am out $2,600 - plus a $300 extended warranty! - and am getting absolutely no satisfaction.
I tookm the unit to a third party equipment dealer for their appraisal and was told the unit has either a faulty carburetor or an internal engine problem. They recommended that I demand a replacement unit. I have done that twice, but cannot get a response from Lowes or Deere.
I purchased a John Deere push mower for $400.00 a couple of years ago. The mower is kept in ashed and not eposed to the elements. Further It is washed and wiped down after every use and all maintenace is done at recommended intervals. The mower deck is rustiing badly , with large areas of paint flaking off. I contacted John Deere HQ and was advised to take it to a local authorized service center, Central Equipment of Hammonton. I took it there where they kept it . I was told they would be taking photos of the unit and forwarding them to a John Deere representative for review.
I waited and never heard back so I followed up after 2 weeks. Central Equipment told me that my claim was rejected and to come pick up the mower. I asked for the name and number of the representative and was told their policy is that no one speaks directly to customers and the issue was closed! Central Equipment of Hammonton ws rude and unprofessional. I followed up with a letter to the President of John Deere, Samuel Allen. He apparently has fostered this culture of disregard for its' customers as he has not responded to my issue.
John Deere Reviews
I purchased, for $2,600, a new John Deere Z235 zero-turn mower via Lowes.com in March 2014. The unit did not run correctly - with engine racing and then stalling repeatedly when used on a hill - from the first day of operation. It has been evaluated four times -- over a period of nine weeks out of my possession - by the Akron, Ohio, area John Deere dealer, who could not identify and correct the problem. I am now in season 2 with this mower and it is almost totally inoperable, with repeated stalling/lurching anytime it is mowing on a modest incline. I have contacted Lowes multiple times, and they point me to Deere. Deere says it's a Lowe's issue. Meanwhile, I am out $2,600 - plus a $300 extended warranty! - and am getting absolutely no satisfaction.
I tookm the unit to a third party equipment dealer for their appraisal and was told the unit has either a faulty carburetor or an internal engine problem. They recommended that I demand a replacement unit. I have done that twice, but cannot get a response from Lowes or Deere.
I purchased a John Deere push mower for $400.00 a couple of years ago. The mower is kept in ashed and not eposed to the elements. Further It is washed and wiped down after every use and all maintenace is done at recommended intervals. The mower deck is rustiing badly , with large areas of paint flaking off. I contacted John Deere HQ and was advised to take it to a local authorized service center, Central Equipment of Hammonton. I took it there where they kept it . I was told they would be taking photos of the unit and forwarding them to a John Deere representative for review.
I waited and never heard back so I followed up after 2 weeks. Central Equipment told me that my claim was rejected and to come pick up the mower. I asked for the name and number of the representative and was told their policy is that no one speaks directly to customers and the issue was closed! Central Equipment of Hammonton ws rude and unprofessional. I followed up with a letter to the President of John Deere, Samuel Allen. He apparently has fostered this culture of disregard for its' customers as he has not responded to my issue.