After days of inactivity Got tracking #. Few days more package made it to Kentucky. Tracking then showed it was disrupted and sent back to shipper. Couple more day. Called and they say they didn't receive package back. Asked to b issued new product or refund cash immediately. Was told nothing could be done until they get package back. No answer as to when that would be. I never had possession of anything. Told them if there's a problem. That's between them and ups. There's insurance for that. I think they delay packages to buy time to cover their asses from the poor bastard prior to me
I had placed an order over 2 weeks ago, even though their website states 1-4 days it never showed up. As we all know silver isn't cheap so of course I got a little bit nervous. I checked my emails including the spam folder and never received any emails from the company. I tried to call, no one answered, I tried to chat with someone and it just said thanks, your email has been sent. I looked into the tracking and found the order had been cancelled. I finally got in touch with the company today over the phone and told them my part, they told me "well you'll just have to make a new order and even though I'm looking at the order you placed I can't re-do the order for you or honor the price you were quoted, silver has gone up since then and you'll just have to pay the new price, and our system automatically sends out a cancellation email if that has happened, so you did receive one, sorry." Bull. I just checked again and yep you guessed it, no email. I wouldn't reccomend this company.
Why must it be that AFTER making a purchase I decide to investigate a company? When will I learn? Actually, haven't had too many bad transactions, but every once in a while get one that forces me to try to warn others and save them the hassle.
I made 2 purchases with JM BULLION. Unfortunately only received ONE. My experience leading up to purchasing showed some signs that this was NOT a company that had it's act together. Briefly, just horrible customer service and a ridiculously BAD telephone system.
What prompts the need for me to warn others is the lack of concern JM Bullion showed after informing them an order had NOT been received. In particular was their misleading system of what needed to be done. They don't lay it all out, instead, tell you to contact Post Office. Then, it can't just be your mail carrier - you must take time out of your day and wait in line at the post office and ONLY a manager or supervisor is sufficient to verify the item was not received. After that, a declaration form must be filled out. Not sure if it needed to be notarized, but I wouldn't doubt it. After that you must head to your local police department and file a police report. Uncertain what's next as a refused.
I tried explaining my address history, no mail has ever been lost in nearly 10 years. Hundreds of packages in that time. You'd think if I was a mail scammer, there might be some history? What was most disappointing was trying to receive some general human compassion instead only received robotic responses. It quickly became evident this company simply does not care about losing one customer, nor the amount of effort customers must go through to find resolution - EVERYTHING is up to YOU.
In the grand scheme of things this was a sub $500 purchase that I never received. I have been collecting nearly 2 months now and with the price of PM's dropping and the amounts I've been receiving from other vendors, the impact on my DCA is minimal. It was just a disappointing lesson in how certain companies couldn't care less about what they put people through and the aftertaste.
I gave them one month and every opportunity to do the right thing, to protect their reputation and GAIN a loyal customer. Instead they chose to make things difficult, place the burden of responsibility entirely on me and jump through hoop after hoop.
I regret having to go through the trouble of writing negative reviews. However, when you tell a company what is going to happen and request to speak with the owner, only to receive the exact same reply as if a robot is communicating; I feel it is my duty to warn others what to expect when something goes wrong dealing with JMB. I hope this review saves at least one individual the hassle - bullion prices are highly competitive - a few searches will result In many other dealers with same products, better prices and much much less hassle.
I ordered $5, 0000 of silver from JM Bullion on April 4th 2014. The processing time for credit card orders is 1 to 2 days according to JM Bullion's website. On April 8th my order was marked as shipped. However, when I used the provided tracking number, UPS states no package was recieved at any of their facilities And only a lable has been printed. Thus, the statement that my package has been shipped is varifiably false.
It is now April 12th 2014, 4 days after my order was marked shipped and UPS still has recieved no package from JM Bullion. I read consumer reviews of JM Bullionafter I became suspicious aof their behavior. I found a similar pattern of conduct from the company reported by a vast number of customers. None of my email communication has been returned.
As of the time I write this no merchandise has been recieved, no email communication has been returned, and no explanation for the failure to ship has been provided.
JM Bullion Reviews
Can't deliver the goods.
After days of inactivity Got tracking #. Few days more package made it to Kentucky. Tracking then showed it was disrupted and sent back to shipper. Couple more day. Called and they say they didn't receive package back. Asked to b issued new product or refund cash immediately. Was told nothing could be done until they get package back. No answer as to when that would be. I never had possession of anything. Told them if there's a problem. That's between them and ups. There's insurance for that. I think they delay packages to buy time to cover their asses from the poor bastard prior to me
order never received...
I had placed an order over 2 weeks ago, even though their website states 1-4 days it never showed up. As we all know silver isn't cheap so of course I got a little bit nervous. I checked my emails including the spam folder and never received any emails from the company. I tried to call, no one answered, I tried to chat with someone and it just said thanks, your email has been sent. I looked into the tracking and found the order had been cancelled. I finally got in touch with the company today over the phone and told them my part, they told me "well you'll just have to make a new order and even though I'm looking at the order you placed I can't re-do the order for you or honor the price you were quoted, silver has gone up since then and you'll just have to pay the new price, and our system automatically sends out a cancellation email if that has happened, so you did receive one, sorry." Bull. I just checked again and yep you guessed it, no email. I wouldn't reccomend this company.
Why must it be that AFTER making a purchase I decide to investigate a company? When will I learn? Actually, haven't had too many bad transactions, but every once in a while get one that forces me to try to warn others and save them the hassle.
I made 2 purchases with JM BULLION. Unfortunately only received ONE. My experience leading up to purchasing showed some signs that this was NOT a company that had it's act together. Briefly, just horrible customer service and a ridiculously BAD telephone system.
What prompts the need for me to warn others is the lack of concern JM Bullion showed after informing them an order had NOT been received. In particular was their misleading system of what needed to be done. They don't lay it all out, instead, tell you to contact Post Office. Then, it can't just be your mail carrier - you must take time out of your day and wait in line at the post office and ONLY a manager or supervisor is sufficient to verify the item was not received. After that, a declaration form must be filled out. Not sure if it needed to be notarized, but I wouldn't doubt it. After that you must head to your local police department and file a police report. Uncertain what's next as a refused.
I tried explaining my address history, no mail has ever been lost in nearly 10 years. Hundreds of packages in that time. You'd think if I was a mail scammer, there might be some history? What was most disappointing was trying to receive some general human compassion instead only received robotic responses. It quickly became evident this company simply does not care about losing one customer, nor the amount of effort customers must go through to find resolution - EVERYTHING is up to YOU.
In the grand scheme of things this was a sub $500 purchase that I never received. I have been collecting nearly 2 months now and with the price of PM's dropping and the amounts I've been receiving from other vendors, the impact on my DCA is minimal. It was just a disappointing lesson in how certain companies couldn't care less about what they put people through and the aftertaste.
I gave them one month and every opportunity to do the right thing, to protect their reputation and GAIN a loyal customer. Instead they chose to make things difficult, place the burden of responsibility entirely on me and jump through hoop after hoop.
I regret having to go through the trouble of writing negative reviews. However, when you tell a company what is going to happen and request to speak with the owner, only to receive the exact same reply as if a robot is communicating; I feel it is my duty to warn others what to expect when something goes wrong dealing with JMB. I hope this review saves at least one individual the hassle - bullion prices are highly competitive - a few searches will result In many other dealers with same products, better prices and much much less hassle.
I ordered $5, 0000 of silver from JM Bullion on April 4th 2014. The processing time for credit card orders is 1 to 2 days according to JM Bullion's website. On April 8th my order was marked as shipped. However, when I used the provided tracking number, UPS states no package was recieved at any of their facilities And only a lable has been printed. Thus, the statement that my package has been shipped is varifiably false.
It is now April 12th 2014, 4 days after my order was marked shipped and UPS still has recieved no package from JM Bullion. I read consumer reviews of JM Bullionafter I became suspicious aof their behavior. I found a similar pattern of conduct from the company reported by a vast number of customers. None of my email communication has been returned.
As of the time I write this no merchandise has been recieved, no email communication has been returned, and no explanation for the failure to ship has been provided.