On 1/25/15 due to winter storm Juno I had to purchase two new tickets to avoid a weather cancellation. I changed the flight from 1/27/15 to 1/26/15 from JFK to Long Beach, CA. For two people this cost me $1409.76.
jetBlue’s web page on 1/25/15 stated: Due to Winter Storm Juno we will waive change/cancel fees and fare differences for customers traveling on Monday, January 26, 2015 through January 27, 2015 to/from the following cities: New York, NY (JFK).
The original tickets were bought for me as a gift on a different credit card. The new ticket was purchased by me. Getting a refund has been a humiliating experience, holding on the phone for extended periods several different times, being made promises that were not fulfilled, and unprofessional rude supervisors telling me no are just part of the story.
I received $944.88 and was told the $464.88 remainder was put on the original ticket buyer’s credit card. I do not want to ask the gift giver to give me back the money. They will not make the correction or a goodwill credit.
I have been flying with jetBlue since year 2000 and have never been treated with disdain and contempt until now. Another time I needed a refund and it was difficult but nevertheless accomplished.
Jet Blue airlines does not really give refunds when you buy a fully refundable flight. I called Jet Blue to purchase a fully refundable flight because I need a backup to my Delta flight that was delayed. My concern was that Delta would cancel the flight. I called jet Blue, asked for a fully refundable flight, and was asked for my credit card information
I provided my credit card information and was charged $1800 for two tickets. While still on the phone with the jet Blue ticking agent, my delta flight started to board, and I advised the ticketing agent of such. A day later when I called jet Blue to get my $1800 refund, I was told that it had already been refunded. Then I got an email from jet Blue advisng that half of my payment was put into a Jet Blue Travel Bank, which I could use for future jet blue travel.
I called jet Blue and told them that I needed a refund, not a jet blue prepaid credit balance. They told me that they couldnt refund me because I didnt call to cancel the flight before it took off ) I coulndt, I was on a flight) and I had no idea that such a requirement existed. I had specifically asked for a fully refundable flight. The Jet Blue agent "Jody", employee number 39599 told me that I only get the credit, and I only get it for my ticket. The other half of what I paid was given as a credit to the child I was flying with.
A prepaid flight credit, for half of what I paid, or for any amount, is not a refund. I bought a fully refundable ticket and jet Blue has refused to provide such refund. My suggestion would be that all travelers stay as far away from jet Blue as possible.
JetBlue Airways Reviews
On 1/25/15 due to winter storm Juno I had to purchase two new tickets to avoid a weather cancellation. I changed the flight from 1/27/15 to 1/26/15 from JFK to Long Beach, CA. For two people this cost me $1409.76.
jetBlue’s web page on 1/25/15 stated: Due to Winter Storm Juno we will waive change/cancel fees and fare differences for customers traveling on Monday, January 26, 2015 through January 27, 2015 to/from the following cities: New York, NY (JFK).
The original tickets were bought for me as a gift on a different credit card. The new ticket was purchased by me. Getting a refund has been a humiliating experience, holding on the phone for extended periods several different times, being made promises that were not fulfilled, and unprofessional rude supervisors telling me no are just part of the story.
I received $944.88 and was told the $464.88 remainder was put on the original ticket buyer’s credit card. I do not want to ask the gift giver to give me back the money. They will not make the correction or a goodwill credit.
I have been flying with jetBlue since year 2000 and have never been treated with disdain and contempt until now. Another time I needed a refund and it was difficult but nevertheless accomplished.
Jet Blue airlines does not really give refunds when you buy a fully refundable flight. I called Jet Blue to purchase a fully refundable flight because I need a backup to my Delta flight that was delayed. My concern was that Delta would cancel the flight. I called jet Blue, asked for a fully refundable flight, and was asked for my credit card information
I provided my credit card information and was charged $1800 for two tickets. While still on the phone with the jet Blue ticking agent, my delta flight started to board, and I advised the ticketing agent of such. A day later when I called jet Blue to get my $1800 refund, I was told that it had already been refunded. Then I got an email from jet Blue advisng that half of my payment was put into a Jet Blue Travel Bank, which I could use for future jet blue travel.
I called jet Blue and told them that I needed a refund, not a jet blue prepaid credit balance. They told me that they couldnt refund me because I didnt call to cancel the flight before it took off ) I coulndt, I was on a flight) and I had no idea that such a requirement existed. I had specifically asked for a fully refundable flight. The Jet Blue agent "Jody", employee number 39599 told me that I only get the credit, and I only get it for my ticket. The other half of what I paid was given as a credit to the child I was flying with.
A prepaid flight credit, for half of what I paid, or for any amount, is not a refund. I bought a fully refundable ticket and jet Blue has refused to provide such refund. My suggestion would be that all travelers stay as far away from jet Blue as possible.