On April 14, 2015, I purchased a used 2010 Honda Ridgeline from Jeff Wyler Honda. At the time of the purchase the VTM 4 sensor was light. I was led to believe it was a simple sensor problem from the sales person, Al S., and would be an easy fix for your service department. I went ahead with the purchase based upon that knowledge from your sales person. The vehicle went to service and I purchased the vehicle on April 14, 2015. Within 3 days of driving the vehicle, the sensor came back on, I spoke with my sales person and was told to bring the truck back to the dealership to be repaired. Your service department had the truck for 1 1/2 weeks. I was assured by the service representative that the repairs would fix the problem, and I would have no further issues with the truck.
However, I did not even make it back to my home in Northern Ky. before the same sensor came back on. Once again, I drove the truck immediately back the dealership after speaking to the service representative. I waited in the dealership for 3 hours that Saturday afternoon with no results. Eventually a gentleman, John B., took me to a side room and explained the Used Car manager, Travis W., was unable to be reached, and I was told to drive my truck back home. I was instructed that Travis W. would contact me first thing Monday morning, send a loaner car down to my Business, in Northern Ky.and pick up my truck to be looked by your service department again I never heard from Travis W. or John B. on Monday, even after leaving 3 Voice messages with both people.
I drove the truck back to your dealership the next day on Tuesday, as I do not see patients on that day. The service manager took me to speak with Travis W. Travis W. told me he was unaware on the problems I was having and this was the first time he had heard of any issues with the truck. I found this quite suspicious and reminded him I had left him a Voice mail on Saturday and 3 on Monday. He explained he does not check his phone messages, which I again found suspicious. Travis W. at this time proceeded to meet with the Service Department, Al is the person who had been dealing with this issue. Travis W. comes back to tell me that Al thinks the truck had been in an accident, even though the CarFAx was clean, and that is why he can not fix the Ridgeline. Travis W. told me that your company would not sell a vehicle to a person they knew was damaged and he would handle the situation personally. I was told he would find me another Truck, that fits my satisfaction, and this vehicle seems to be beyond repair of your service department.
Travis W. stated he would find me another vehicle within the next week and I would not have to keep the Ridgeline as it has been damaged.I explained to Travis W. that my family goes boating in the summer and that is why I purchased a truck to trailer my boat to Tennessee. He said he understood and would be back to me within a few days. It has been over 2 weeks now and I have not had any resolution of this matter. I spoke to Travis W. last Tuesday, and apologize that I got very frustrated with him on the phone, but I am not happy at all. He stated he can not find me a truck, and they are once again, for the third time, trying to fix the problems with this vehicle. Travis W. then put me on the phone with his boss, who proceeded to tell me that lots of vehicles that have been in an accident are sold, and did not know why I was so upset. If I had known this vehicle had been damaged, I would have never bought it in the first place. It has now been over a month, I have had the truck for 4 days, and am now making payments on this vehicle.
I am not happy to say the least. This has been the worst experience I have ever had buying a vehicle. Even more upsetting is the lack of caring, communication, support I have had from your Company, mainly the Used Car Manager. I have had to cancel a boating trip to a friends house at Norris Lake this weekend because I can not trailer my boat in the Honda Accord I was given to drive..I was told that your company, Wyler Honda, refuses to refund me my money and the contract is binding and I have to keep this truck. I have contacted an Attorney. I was told the contract is binding and I must give your company a chance to fix the problem, but it has been over a month and the problem is not fixed. I have not had a single phone call from Travis during this entire experience. The only time I spoke to him directly is if I called him, or drove to your Dealership. I have called and placed a complaint with Wells Fargo, the Finance Company, and was told their credit department will try to contact Travis W.. Perhaps he will speak to them, since he refuses to call or update me on any progress in this matter.
I hope this email reaches you and someone can help me resolve this. I have many weekends planned to Norris Lake, and have no way to get my boat to the water. I am very upset and frustrated. I hope this is not the way your company handles all of its business!
Jeff Wyler Honda of Colerain Reviews
On April 14, 2015, I purchased a used 2010 Honda Ridgeline from Jeff Wyler Honda. At the time of the purchase the VTM 4 sensor was light. I was led to believe it was a simple sensor problem from the sales person, Al S., and would be an easy fix for your service department. I went ahead with the purchase based upon that knowledge from your sales person. The vehicle went to service and I purchased the vehicle on April 14, 2015. Within 3 days of driving the vehicle, the sensor came back on, I spoke with my sales person and was told to bring the truck back to the dealership to be repaired. Your service department had the truck for 1 1/2 weeks. I was assured by the service representative that the repairs would fix the problem, and I would have no further issues with the truck.
However, I did not even make it back to my home in Northern Ky. before the same sensor came back on. Once again, I drove the truck immediately back the dealership after speaking to the service representative. I waited in the dealership for 3 hours that Saturday afternoon with no results. Eventually a gentleman, John B., took me to a side room and explained the Used Car manager, Travis W., was unable to be reached, and I was told to drive my truck back home. I was instructed that Travis W. would contact me first thing Monday morning, send a loaner car down to my Business, in Northern Ky.and pick up my truck to be looked by your service department again I never heard from Travis W. or John B. on Monday, even after leaving 3 Voice messages with both people.
I drove the truck back to your dealership the next day on Tuesday, as I do not see patients on that day. The service manager took me to speak with Travis W. Travis W. told me he was unaware on the problems I was having and this was the first time he had heard of any issues with the truck. I found this quite suspicious and reminded him I had left him a Voice mail on Saturday and 3 on Monday. He explained he does not check his phone messages, which I again found suspicious. Travis W. at this time proceeded to meet with the Service Department, Al is the person who had been dealing with this issue. Travis W. comes back to tell me that Al thinks the truck had been in an accident, even though the CarFAx was clean, and that is why he can not fix the Ridgeline. Travis W. told me that your company would not sell a vehicle to a person they knew was damaged and he would handle the situation personally. I was told he would find me another Truck, that fits my satisfaction, and this vehicle seems to be beyond repair of your service department.
Travis W. stated he would find me another vehicle within the next week and I would not have to keep the Ridgeline as it has been damaged.I explained to Travis W. that my family goes boating in the summer and that is why I purchased a truck to trailer my boat to Tennessee. He said he understood and would be back to me within a few days. It has been over 2 weeks now and I have not had any resolution of this matter. I spoke to Travis W. last Tuesday, and apologize that I got very frustrated with him on the phone, but I am not happy at all. He stated he can not find me a truck, and they are once again, for the third time, trying to fix the problems with this vehicle. Travis W. then put me on the phone with his boss, who proceeded to tell me that lots of vehicles that have been in an accident are sold, and did not know why I was so upset. If I had known this vehicle had been damaged, I would have never bought it in the first place. It has now been over a month, I have had the truck for 4 days, and am now making payments on this vehicle.
I am not happy to say the least. This has been the worst experience I have ever had buying a vehicle. Even more upsetting is the lack of caring, communication, support I have had from your Company, mainly the Used Car Manager. I have had to cancel a boating trip to a friends house at Norris Lake this weekend because I can not trailer my boat in the Honda Accord I was given to drive..I was told that your company, Wyler Honda, refuses to refund me my money and the contract is binding and I have to keep this truck. I have contacted an Attorney. I was told the contract is binding and I must give your company a chance to fix the problem, but it has been over a month and the problem is not fixed. I have not had a single phone call from Travis during this entire experience. The only time I spoke to him directly is if I called him, or drove to your Dealership. I have called and placed a complaint with Wells Fargo, the Finance Company, and was told their credit department will try to contact Travis W.. Perhaps he will speak to them, since he refuses to call or update me on any progress in this matter.
I hope this email reaches you and someone can help me resolve this. I have many weekends planned to Norris Lake, and have no way to get my boat to the water. I am very upset and frustrated. I hope this is not the way your company handles all of its business!