I purchased a 30" singapore chain in Tullahoma, Tn after my mother died so I could wear her diamond pendant with out fear of the chain breaking. I also purchased the lifetime warranty. I moved back to Texas. When I broke my chain, I took the chain to JC Penney store# 2311 in San Antonio. They looked up my warranty on the computer & sent my chain for repair.
When I returned to get my chain they had substituted a cheap chain for my singapore chain. I was told that my chain had been scrapped & this cheap chain-link chain was the replacement. I refused to accept that chain & asked why no one had checked with me to see if I wanted my chain back since the chain they sent did not even compare to the chain I sent for repair. I could have scrapped that necklace & had enough to buy a comparable chain.
I have received the runaround from one person to the next. All I hear is "I just received this problem & I need to research it". I'm getting no answers & I'm getting fed up. I'm going to picket the store if they don't give me my chain or a comparable one. I've spoken to the corporate office & I will continue to call corporate until something is done!
Made a sale priced item purchase, that included a rebate. Gathered and submitted all documentation required. Recieved an E-mail, 2/14/2015, which stated that they had received my submitted documentation, and that it was complete and correct. Also stated that my rebate was validated and I would reveive the rebate by 2/24/2015.
The date today is 6/5/2015, and I have not received the rebate. Have contacted them only to be given excuses, such as, " bad weathrr across the country has delayed payment". Their offices mus tbe out of doors. Am thinking that they have no intemtion of ever paying the rebate.
JC Penney Reviews
I purchased a 30" singapore chain in Tullahoma, Tn after my mother died so I could wear her diamond pendant with out fear of the chain breaking. I also purchased the lifetime warranty. I moved back to Texas. When I broke my chain, I took the chain to JC Penney store# 2311 in San Antonio. They looked up my warranty on the computer & sent my chain for repair.
When I returned to get my chain they had substituted a cheap chain for my singapore chain. I was told that my chain had been scrapped & this cheap chain-link chain was the replacement. I refused to accept that chain & asked why no one had checked with me to see if I wanted my chain back since the chain they sent did not even compare to the chain I sent for repair. I could have scrapped that necklace & had enough to buy a comparable chain.
I have received the runaround from one person to the next. All I hear is "I just received this problem & I need to research it". I'm getting no answers & I'm getting fed up. I'm going to picket the store if they don't give me my chain or a comparable one. I've spoken to the corporate office & I will continue to call corporate until something is done!
Made a sale priced item purchase, that included a rebate. Gathered and submitted all documentation required. Recieved an E-mail, 2/14/2015, which stated that they had received my submitted documentation, and that it was complete and correct. Also stated that my rebate was validated and I would reveive the rebate by 2/24/2015.
The date today is 6/5/2015, and I have not received the rebate. Have contacted them only to be given excuses, such as, " bad weathrr across the country has delayed payment". Their offices mus tbe out of doors. Am thinking that they have no intemtion of ever paying the rebate.