SPECIAL UPDATE: January 21 2012: James Smith Real Estate remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. James Smith Real Estate is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, James Smith Real Estate has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, James Smith Real Estate has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever James Smith Real Estate remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible. For years students have bought into James Smith's irreverent but engaging presentation style and were attracted to his genuine caring for each student and his unique philosophy of giving back to others through success in real estate. Unfortunately, the companies he spoke for didn't share his commitment to the student nor to customer service and it started to show. Rip-off Report received complaints from students over the last 3 years. Rip-off Report has investigated each of these reports and found that the majority of these complaints were related to customer service issues which James did not directly control. In fact, Rip-Off Report discovered that James Smith had no ownership in any of these companies. Although James spoke for these companies as a contractor, he did not control staffing decisions, product quality, customer service policies, refund policies, nor any other control mechanism to ensure customer service for his students. It was a very frustrating situation for him.
In March of 2008, James took the situation into his own hands. He formed a new company under his ownership and hired CEO (Aaron Osmond) from the Technology Training industry with over 10 years of proven experience in improving customer service at WordPerfect, Novell, and Microsoft's training businesses. In addition, James hired COO (Kim Ferguson) with over 20 years of experience in seminar and event operations to ensure that highest possible quality training experience for his students. James now has direct control of all company staffing, customer service, sales policies, and procedures. In addition, James has formed a new volunteer Customer Advisory Council to represent his students and hold the company accountable for issues and concerns. The Council meets monthly to address customer service issues, needed service improvements, and to discuss ways to grow the company from a student perspective. See www.JamesSmithSeries.com for more information. See www.JamesSmithSeries.com for more information.
Based on Rip-off Report's investigation we have found that James Smith is actively committed to resolving current and past customer complaints quickly and doing everything possible to satisfy its current and past clients. We also believe that the past complaints against James Smith, whether through the Internet or other channels, is still very small when you consider that James has taught over 40,000 students during the last decade. We found that James has thousands of satisfied customers. Even more importantly, James now has full control over the customer service and training experience of his students. Most companies like this would never commit themselves to this level of effort nor would they seek to correct the past as James has done. As such Rip-Off Report Investigation gives James Smith and his new real estate coaching company a POSITIVE RATING in customer support and validate that they are actively fulfilling their commitment to provide excellent customer service to buyers of James Smith real estate training.
James Smith Real Estate, Net Marketing Reviews
SPECIAL UPDATE: January 21 2012: James Smith Real Estate remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. James Smith Real Estate is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, James Smith Real Estate has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, James Smith Real Estate has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever James Smith Real Estate remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible. For years students have bought into James Smith's irreverent but engaging presentation style and were attracted to his genuine caring for each student and his unique philosophy of giving back to others through success in real estate. Unfortunately, the companies he spoke for didn't share his commitment to the student nor to customer service and it started to show. Rip-off Report received complaints from students over the last 3 years. Rip-off Report has investigated each of these reports and found that the majority of these complaints were related to customer service issues which James did not directly control. In fact, Rip-Off Report discovered that James Smith had no ownership in any of these companies. Although James spoke for these companies as a contractor, he did not control staffing decisions, product quality, customer service policies, refund policies, nor any other control mechanism to ensure customer service for his students. It was a very frustrating situation for him.
In March of 2008, James took the situation into his own hands. He formed a new company under his ownership and hired CEO (Aaron Osmond) from the Technology Training industry with over 10 years of proven experience in improving customer service at WordPerfect, Novell, and Microsoft's training businesses. In addition, James hired COO (Kim Ferguson) with over 20 years of experience in seminar and event operations to ensure that highest possible quality training experience for his students. James now has direct control of all company staffing, customer service, sales policies, and procedures. In addition, James has formed a new volunteer Customer Advisory Council to represent his students and hold the company accountable for issues and concerns. The Council meets monthly to address customer service issues, needed service improvements, and to discuss ways to grow the company from a student perspective. See www.JamesSmithSeries.com for more information. See www.JamesSmithSeries.com for more information.
Based on Rip-off Report's investigation we have found that James Smith is actively committed to resolving current and past customer complaints quickly and doing everything possible to satisfy its current and past clients. We also believe that the past complaints against James Smith, whether through the Internet or other channels, is still very small when you consider that James has taught over 40,000 students during the last decade. We found that James has thousands of satisfied customers. Even more importantly, James now has full control over the customer service and training experience of his students. Most companies like this would never commit themselves to this level of effort nor would they seek to correct the past as James has done. As such Rip-Off Report Investigation gives James Smith and his new real estate coaching company a POSITIVE RATING in customer support and validate that they are actively fulfilling their commitment to provide excellent customer service to buyers of James Smith real estate training.