Jackie received a contract for services and product worth over $4000.
Payment structure was done in 3 installments. 1) Non-refundable deposit to start design work, 2) Payment for product, 3) Final payment for added details and shipping
After customer broke the contract by not complying to our "brizedilla clause", which entails absurb behavior, rudeness, and outlandish requests (to name a few), as well as not abiding to our proof process and multiple terns and conditions, we continue to follow through and complete the project for her. Even after she promises to not "freak out" as well as claiming to me that I would receive multiple tips if I get them done, we gave her the benefit of the doubt and tried to move forward. We even told her that we would only do the invitations and cancelled all the coordinating stationery that was on the original invoice.
Immediately after she receives the invitation shipment (with proof of shipment) she files a charge back with AMEX claiming that the invitations were not received. As well as a charge back for the deposit, which was for design work that she not only received but approved. Both were received by Jackie with proof of receipt. I also have pictures of completed invitations, as well as 4 tracking numbers from FedEx for 20lb boxes of elaborate custom invitations that were over $4000.
BEWARE to all her clients who receive "stress" management advise. During the duration of our working relationship, I have received emails between 1am and 5am claiming that she will "kill herself" if I don't call her in the next 30 minutes. Then send me another email that same day with a completely "nice" attitude. I literally felt as if I was dealig with someone with multiple personalities or two different people entirely! She also threatened me on SEVERAL occassions that she would sue me if I didn't call her. Even after I told her that all our conversation had to be in written form so that I can document our entire work and that I would respond to emails 24-48 hours on business days. She would leave absurb comments on social media, like twitter and instagram. This went on for about 3 months.
After the charge backs, my small business has been in turmoil. Not to mention that my business is the only form of income for my family of 5. The charge backs basically remove funds from my account for over 90 days, until settled, and my current clients are having to pay for her criminal intent.
Jackie Arnett RD Reviews
Jackie received a contract for services and product worth over $4000.
Payment structure was done in 3 installments. 1) Non-refundable deposit to start design work, 2) Payment for product, 3) Final payment for added details and shipping
After customer broke the contract by not complying to our "brizedilla clause", which entails absurb behavior, rudeness, and outlandish requests (to name a few), as well as not abiding to our proof process and multiple terns and conditions, we continue to follow through and complete the project for her. Even after she promises to not "freak out" as well as claiming to me that I would receive multiple tips if I get them done, we gave her the benefit of the doubt and tried to move forward. We even told her that we would only do the invitations and cancelled all the coordinating stationery that was on the original invoice.
Immediately after she receives the invitation shipment (with proof of shipment) she files a charge back with AMEX claiming that the invitations were not received. As well as a charge back for the deposit, which was for design work that she not only received but approved. Both were received by Jackie with proof of receipt. I also have pictures of completed invitations, as well as 4 tracking numbers from FedEx for 20lb boxes of elaborate custom invitations that were over $4000.
BEWARE to all her clients who receive "stress" management advise. During the duration of our working relationship, I have received emails between 1am and 5am claiming that she will "kill herself" if I don't call her in the next 30 minutes. Then send me another email that same day with a completely "nice" attitude. I literally felt as if I was dealig with someone with multiple personalities or two different people entirely! She also threatened me on SEVERAL occassions that she would sue me if I didn't call her. Even after I told her that all our conversation had to be in written form so that I can document our entire work and that I would respond to emails 24-48 hours on business days. She would leave absurb comments on social media, like twitter and instagram. This went on for about 3 months.
After the charge backs, my small business has been in turmoil. Not to mention that my business is the only form of income for my family of 5. The charge backs basically remove funds from my account for over 90 days, until settled, and my current clients are having to pay for her criminal intent.