I purchased a pair of pants that I liked after trying on. As always, with any new item of clothing, I washed them, according to the label instructions -- cold water, dryer. I always dry my clothes on cool & take them out before completely dried. The label didn't indicate this, but this is how I cleaned it. Very carefully & cautiously.
Upon removing the pants from the dryer, I noticed the inside seems had shrunkun up as if there was elastic pulling them. It appears there is elastic in the inside seam which is strange. The entire pant was very wrinkled. I let them completely dry on a hanger, then pressed them to hopefully remove the wrinkles & flatten the inside seam.
I put these pants on & I looked like I was going clam digging. The $90 pants (sale price) looked ridiculous & looked like I'd had them for decades. They had shortend to above my ankle.
I ""chatted"" with someone online who stated he couldn't accept a return that had been laundered. I said it was ridiculous that after one wash, the company wouldn't accept a return of an item that had fallen apart. Ultimately, he stated someone would phone me today, after the weekend. Didn't happen. I phoned the company & got the same runaround. They don't accept returns on items that have been laundered.
I always wash the formaldehyde out of the item before I wear it. Who doesn't? If it falls apart after the very first wash, it should be returnable. This shouldn't even be an issue.
This company is definitely not Zappos. It's a rip-off company that sells items priced way over value, then refuses to stand behind their merchandise.
I also found a pair of flip flops they were selling for $30 more than the company's own website.
What a sham. I'm turning this over to my credit card company.
J Peterman Reviews
I purchased a pair of pants that I liked after trying on. As always, with any new item of clothing, I washed them, according to the label instructions -- cold water, dryer. I always dry my clothes on cool & take them out before completely dried. The label didn't indicate this, but this is how I cleaned it. Very carefully & cautiously.
Upon removing the pants from the dryer, I noticed the inside seems had shrunkun up as if there was elastic pulling them. It appears there is elastic in the inside seam which is strange. The entire pant was very wrinkled. I let them completely dry on a hanger, then pressed them to hopefully remove the wrinkles & flatten the inside seam.
I put these pants on & I looked like I was going clam digging. The $90 pants (sale price) looked ridiculous & looked like I'd had them for decades. They had shortend to above my ankle.
I ""chatted"" with someone online who stated he couldn't accept a return that had been laundered. I said it was ridiculous that after one wash, the company wouldn't accept a return of an item that had fallen apart. Ultimately, he stated someone would phone me today, after the weekend. Didn't happen. I phoned the company & got the same runaround. They don't accept returns on items that have been laundered.
I always wash the formaldehyde out of the item before I wear it. Who doesn't? If it falls apart after the very first wash, it should be returnable. This shouldn't even be an issue.
This company is definitely not Zappos. It's a rip-off company that sells items priced way over value, then refuses to stand behind their merchandise.
I also found a pair of flip flops they were selling for $30 more than the company's own website.
What a sham. I'm turning this over to my credit card company.