"Do not do internet business with this firm. Their website is terrible and their customer service attitude when you call them resembles 'I don't care about your problem, now go away and leave me alone'."
Shame on J Bikes. I would suggest you to never buy a bike from J Bikes. Go somewhere else. I bought a bike from Jbikes.com then received a phone call to tell me the bike was out of stock. They told me they would send one that looked like the bike I ordered and if I didn't like it I could return/exchange it.
When I recevied it and built the bike it was a completly different looking bike style and color! I immidiatly called to let them know I was not happy and that I wanted to simply exchange it for the correct bike. They told me that they would do so but had to charge me a 40% restock fee. So basically I would have to pay more for the correct bike!
I feel completely ripped off as this was never explained to me over the phone when they told me they would be sending me the replacement bike. On top of that, I trusted them to send me a similar bike and the bike I received was completly different besides being the same brand.
I feel they should have taken respinsibility for the actions of their customer support pushing this other bike on me. I even offered to split the restock fee with them for their error.
I since then have googled their reviews and they sure do have a horrible reputation. Please research before you purchase anything from any company. and please, do not buy a bike from jbikes, learn from me and their past clients!
J Bikes Reviews
Stay far, far away
"Do not do internet business with this firm. Their website is terrible and their customer service attitude when you call them resembles 'I don't care about your problem, now go away and leave me alone'."
Shame on J Bikes. I would suggest you to never buy a bike from J Bikes. Go somewhere else. I bought a bike from Jbikes.com then received a phone call to tell me the bike was out of stock. They told me they would send one that looked like the bike I ordered and if I didn't like it I could return/exchange it.
When I recevied it and built the bike it was a completly different looking bike style and color! I immidiatly called to let them know I was not happy and that I wanted to simply exchange it for the correct bike. They told me that they would do so but had to charge me a 40% restock fee. So basically I would have to pay more for the correct bike!
I feel completely ripped off as this was never explained to me over the phone when they told me they would be sending me the replacement bike. On top of that, I trusted them to send me a similar bike and the bike I received was completly different besides being the same brand.
I feel they should have taken respinsibility for the actions of their customer support pushing this other bike on me. I even offered to split the restock fee with them for their error.
I since then have googled their reviews and they sure do have a horrible reputation. Please research before you purchase anything from any company. and please, do not buy a bike from jbikes, learn from me and their past clients!