This company is the worse company i have ever encounter in my life. i dont even think they have a clue on what it means to have good customer service. when i called my home warrty company to set up a repair for my appliance they gave me the name of the company I did a google search and saw all the negative reviews but i thought i am not going to judge i called my warrty company and was reassured that they will make sure my repair get handle. but all the reviews were right.
first it took over 2 1/2 weeks just to have someone come out. and than from there it was all downhill they never called me back to advise when they will be back to fix, i had to call the warrty company who told me they would call me on friday or monday this wendays no call from J & H friday or Monday by thursday I call them told oh they will look into see when part will come in and call me back no call back. Call the warrty company theu call J& H now being told on back order once it has been over a month i call again the rep at J & H says she will call me back no call back. call warrty company put in a request for a supervisor how odd once a supervisor get invold the part is now in. told the rep that i had a appt i need to leave by 1:10pm rep says no problem. well when tech call he is rude yelling at me that i need to reschedule the appt and i am like no i have already waitind almost 2 mths his response not my problem. i tell the tech you need to show up and i hang up cant believe how he is treating me. call the company only to get yelled at by the rep and than she has the nerve to tell me to just leave my door unlock and he will let him self in really who does that?
i call the warrty company while on the phone tech shows up and hear me complaining about treat ment and his reponse he is not going to come in since i called the wartty company i advised the rep he is refusing to do the work. and the tech contuines to be verbal abusive yelling saying he leaving and walking to his jvan only to walk back to my door to yell at me again.
I wonder how this company stays in business they are the worse and not honest at all i truely believe the part was not on back order.
J & H Appliance Reviews
This company is the worse company i have ever encounter in my life. i dont even think they have a clue on what it means to have good customer service. when i called my home warrty company to set up a repair for my appliance they gave me the name of the company I did a google search and saw all the negative reviews but i thought i am not going to judge i called my warrty company and was reassured that they will make sure my repair get handle. but all the reviews were right.
first it took over 2 1/2 weeks just to have someone come out. and than from there it was all downhill they never called me back to advise when they will be back to fix, i had to call the warrty company who told me they would call me on friday or monday this wendays no call from J & H friday or Monday by thursday I call them told oh they will look into see when part will come in and call me back no call back. Call the warrty company theu call J& H now being told on back order once it has been over a month i call again the rep at J & H says she will call me back no call back. call warrty company put in a request for a supervisor how odd once a supervisor get invold the part is now in. told the rep that i had a appt i need to leave by 1:10pm rep says no problem. well when tech call he is rude yelling at me that i need to reschedule the appt and i am like no i have already waitind almost 2 mths his response not my problem. i tell the tech you need to show up and i hang up cant believe how he is treating me. call the company only to get yelled at by the rep and than she has the nerve to tell me to just leave my door unlock and he will let him self in really who does that?
i call the warrty company while on the phone tech shows up and hear me complaining about treat ment and his reponse he is not going to come in since i called the wartty company i advised the rep he is refusing to do the work. and the tech contuines to be verbal abusive yelling saying he leaving and walking to his jvan only to walk back to my door to yell at me again.
I wonder how this company stays in business they are the worse and not honest at all i truely believe the part was not on back order.