I transferred hosting to this company last year. I also purchased additional services with them, that was not suppose to automatically renew because I did not plan on using those services again.
My hosting with them is for 2 or 3 years paid in full when I transferred my service to them. On March 21, 2015 I noticed unauthorized charges on my credit card from iPage.com. I called and spoke to a rep that told me that is was for these additional services.
I've spoken to 10 different reps that all end up telling me the same thing "I can create a ticket for you but it will take 24 to 48 hours to resolve".
This is tax season and I can't access any of my emails! I spoke to a rep that told me that I would have to pay for the additional services that I don't want and pay an additional fee of $15.00 to gain access to my domain and the control panel. This was after I told him that I want them to unlock my domain to transfer to another hosting company and be reimbursed for the hosting services I did not use.
In my years of using hosting services I have never had anything like this happen to me especially when I did not authorize them to charge my credit card for these additional services. Today is March 27, 2015 and they have yet to fix the issue.
I told her that I did not authorize those charges and the automatic billing was turned off on all service so I reported the charges as an unauthorized charge on my credit card.
The next time I know they have shut down my company website completely I have no access to my domain or the hosting service that I paid for in full.
There web hosting is very cheap. There alternate source of revenue is to let your web site expire while claiming that they sent you notices (Lies) they put your website in "redemption" and then force you to pay hundreds of dollars to get it back. To be perfectly clear Your web site goes down all of your emails stop working if you have an online store that stops working. NO Notice at all your customers start phoning you because Ipage’s total incompetence has mad you look stupid.
Ok pay the money call it a day move on ..NO you cannot spend less than 1 Hr on hold (Can Not) nothing they do takes less than 48 Hrs. We have now been down for a week and these people couldn't care less about lost revenue business interruption lost credibility.
Totally disgusting how complacent these people are
Advice for all companies out there do not let your web hosting service provider be your “Domain registrant” you are keeping all your eggs in one basket if you do.
Do not deal with ipage they don’t care about you or your company. Even after they admitted fault and agreed that we had done nothing wrong and did not have to pay the completely stupid fee we were still down for another two days.
Do your homework and choose carefully trust me these guys won’t be on your short list complaints about them here and on other sites has reached epidemic status
On 8/4/2014 I reported a serious problem to Wordpress Essentials personnel at Ipage regarding emails that were mysteriously being dropped when someone used the contact form on my site. I was unaware of this problem until last week when Jetpack reported several visits to the contact page but I received no emails at the destination email address. None of these emails went to the spam folder. I looked. They were simply dropped en route to their email destination.
My sister Kim in Dallas Texas sent several test emails from her computer using the contact form on my website. In each case she got a message saying the email had been sent sucessfully but it was always dropped before it got to my inbox.
I later went to the public library and sent several test emails from the contact page on my website. Some went thru while others mysteriously vanished before they reached the destination email address. I tried switching destination email addresses since I have more than one. That did not stop the problem. I also tried using different contact forms from different companies. That did not fix the problem either.
The personnel at Wordpress Essentials sent a few test emails from the contact form page and said they could not duplicate the problem. They refused to seriously investigate and fix the problem. I am probably losing sales as a direct result of their refusal to find and fix the problem. One reason they can't duplicate the problem is because they are using equipment that is different from what the average computer or iphone user has. I am considering a lawsuit against the company because it is very likely costing me sales.
The problem is very likely connected in some way with an Ipage server, communications equipment connected to it, or the page caching system. The company has acted in extremely bad faith by refusing to identify and fix the problem, whatever it is.
Well, ipage was my first hosting solution and to be honest it didn't solve any problems, it only created some where none existed in the first place.
This is what they did to me in a nutshell:
1.) They scripted pop-up ads from akamaihd.net on my website's links without my knowledge or consent that would occasionally pop up while visitors were clicking my links. It happened to me twice in a row while I was testing the site so I got in touch with them. I demanded to know what it was supposed to be with a screenshot attached.
They first tried to blame it on me saying I must have scripted that pop-up, I should check my code. What a nerve, really. Then they said it was my pc and/or browser. Again, I emptied my browser caches and the problem remained, not to mention that Akamai is one of their affiliate products as you can see on their website and the pop-ups were clearly from Akamai. Conclusion: I was scammed and I wanted to get out and get my money back as per the "100% Money-back Guarantee" they are so proud of. At that point I didn't know that I was in for some more unpleasant surprises.
2.) The money back-guarantee is not a 100%. You can consider yourself lucky if you get anything back at all. A free domain name registration ($15) is automatically deducted from the refund whether you ever used such a product or not; I personally didn't and it wasn't noted on my billing central tab, either. But little difference did it make. I paid full price for all my domain names, too.You'll also be sorry to hear that they don't refund taxes, either.
The bottom line is: I had bought a one year basic hosting package and after I tried to cancel my subscription after six months I wasn't refunded anything. Yes, that's right. They said that because of taxes and the free domain name registration I don't get a refund at all. So much for their non-exisiting 100% money-back guarantee.
3.) The fact that their servers are incredibly slow, and I really mean it, it's so slow you'll doze off waiting for server reponses doesn't help either, not to mention that they don't support cron jobs.
All in all, don't go down the same path I did; don't choose ipage. Whatever their marketing is, don't make your decision based on a Top Ten site like I did, check user reviews first. If you want real value for your money, then avoid this scam and stay away from Ipage. You've been warned.
iPage Reviews
I transferred hosting to this company last year. I also purchased additional services with them, that was not suppose to automatically renew because I did not plan on using those services again.
My hosting with them is for 2 or 3 years paid in full when I transferred my service to them. On March 21, 2015 I noticed unauthorized charges on my credit card from iPage.com. I called and spoke to a rep that told me that is was for these additional services.
I've spoken to 10 different reps that all end up telling me the same thing "I can create a ticket for you but it will take 24 to 48 hours to resolve".
This is tax season and I can't access any of my emails! I spoke to a rep that told me that I would have to pay for the additional services that I don't want and pay an additional fee of $15.00 to gain access to my domain and the control panel. This was after I told him that I want them to unlock my domain to transfer to another hosting company and be reimbursed for the hosting services I did not use.
In my years of using hosting services I have never had anything like this happen to me especially when I did not authorize them to charge my credit card for these additional services. Today is March 27, 2015 and they have yet to fix the issue.
I told her that I did not authorize those charges and the automatic billing was turned off on all service so I reported the charges as an unauthorized charge on my credit card.
The next time I know they have shut down my company website completely I have no access to my domain or the hosting service that I paid for in full.
There web hosting is very cheap. There alternate source of revenue is to let your web site expire while claiming that they sent you notices (Lies) they put your website in "redemption" and then force you to pay hundreds of dollars to get it back. To be perfectly clear Your web site goes down all of your emails stop working if you have an online store that stops working. NO Notice at all your customers start phoning you because Ipage’s total incompetence has mad you look stupid.
Ok pay the money call it a day move on ..NO you cannot spend less than 1 Hr on hold (Can Not) nothing they do takes less than 48 Hrs. We have now been down for a week and these people couldn't care less about lost revenue business interruption lost credibility.
Totally disgusting how complacent these people are
Advice for all companies out there do not let your web hosting service provider be your “Domain registrant” you are keeping all your eggs in one basket if you do.
Do not deal with ipage they don’t care about you or your company. Even after they admitted fault and agreed that we had done nothing wrong and did not have to pay the completely stupid fee we were still down for another two days.
Do your homework and choose carefully trust me these guys won’t be on your short list complaints about them here and on other sites has reached epidemic status
I hope sharing our grief and save you some
On 8/4/2014 I reported a serious problem to Wordpress Essentials personnel at Ipage regarding emails that were mysteriously being dropped when someone used the contact form on my site. I was unaware of this problem until last week when Jetpack reported several visits to the contact page but I received no emails at the destination email address. None of these emails went to the spam folder. I looked. They were simply dropped en route to their email destination.
My sister Kim in Dallas Texas sent several test emails from her computer using the contact form on my website. In each case she got a message saying the email had been sent sucessfully but it was always dropped before it got to my inbox.
I later went to the public library and sent several test emails from the contact page on my website. Some went thru while others mysteriously vanished before they reached the destination email address. I tried switching destination email addresses since I have more than one. That did not stop the problem. I also tried using different contact forms from different companies. That did not fix the problem either.
The personnel at Wordpress Essentials sent a few test emails from the contact form page and said they could not duplicate the problem. They refused to seriously investigate and fix the problem. I am probably losing sales as a direct result of their refusal to find and fix the problem. One reason they can't duplicate the problem is because they are using equipment that is different from what the average computer or iphone user has. I am considering a lawsuit against the company because it is very likely costing me sales.
The problem is very likely connected in some way with an Ipage server, communications equipment connected to it, or the page caching system. The company has acted in extremely bad faith by refusing to identify and fix the problem, whatever it is.
Well, ipage was my first hosting solution and to be honest it didn't solve any problems, it only created some where none existed in the first place.
This is what they did to me in a nutshell:
1.) They scripted pop-up ads from akamaihd.net on my website's links without my knowledge or consent that would occasionally pop up while visitors were clicking my links. It happened to me twice in a row while I was testing the site so I got in touch with them. I demanded to know what it was supposed to be with a screenshot attached.
They first tried to blame it on me saying I must have scripted that pop-up, I should check my code. What a nerve, really. Then they said it was my pc and/or browser. Again, I emptied my browser caches and the problem remained, not to mention that Akamai is one of their affiliate products as you can see on their website and the pop-ups were clearly from Akamai. Conclusion: I was scammed and I wanted to get out and get my money back as per the "100% Money-back Guarantee" they are so proud of. At that point I didn't know that I was in for some more unpleasant surprises.
2.) The money back-guarantee is not a 100%. You can consider yourself lucky if you get anything back at all. A free domain name registration ($15) is automatically deducted from the refund whether you ever used such a product or not; I personally didn't and it wasn't noted on my billing central tab, either. But little difference did it make. I paid full price for all my domain names, too.You'll also be sorry to hear that they don't refund taxes, either.
The bottom line is: I had bought a one year basic hosting package and after I tried to cancel my subscription after six months I wasn't refunded anything. Yes, that's right. They said that because of taxes and the free domain name registration I don't get a refund at all. So much for their non-exisiting 100% money-back guarantee.
3.) The fact that their servers are incredibly slow, and I really mean it, it's so slow you'll doze off waiting for server reponses doesn't help either, not to mention that they don't support cron jobs.
All in all, don't go down the same path I did; don't choose ipage. Whatever their marketing is, don't make your decision based on a Top Ten site like I did, check user reviews first. If you want real value for your money, then avoid this scam and stay away from Ipage. You've been warned.