The worst customer service imaginable!!! This company is a nightmare to work with. You will jump through a mountain of time consuming hoops to setup your account. I'm a customer of nearly 20yrs... and can tell you it will take no less than 4 months if you ever change bank accounts to be able to make payments from it. Completely counter intuitive to their business model that they market. It's not easy, it's not simple and it is a time and sanity suck from hell.
Prior to the Intuit takeover this was a decent service. It's CRAP now. Logging in will take you forever due to the ridiculous security hoops. Imagine entering your ID and password... It should stop there right? Oh no, you then have to answer security questions and even that isn't enough. Then you have to wait for a phone call. Then you enter a code and can FINALLY access your account. Pray that you never need to call customer service. You will go through the security question gauntlet and at the end of that someone who spouts meaningless empathy to your situation will promise to resolve your problem. Or possibly have someone else contact you in 1-2 days. Which never happens. You have to call back yourself. It's impossible to reach a supervisor. They are never available and CSRs refuse to provide any direct contact information. It's a nightmare and they really don't care. Personally after reading reviews on Yelp I think customers like me, who are on a lower contracted rate than their current customers post Intuit takeover, are being targeted. The negative reviews here are all from long term loyal customers. We all pay less. What better way to get rid of us than to have us drop their service. They probably lose money off of us. Regardless this is a company to avoid. Run. They will destroy your credit, rack up missed payment charges and leave you holding the bag. No matter their guarantees... they will break you with their ridiculous customer service and processes long before you ever get restitution thru their process.
6/30/15 at 1:59am I was notified via email that my bank account registered with quickbooks had been changed. When I woke at 6:00am i received the email and immediately logged in and changed my password. I tried to call quickbooks but they weren't open yet. I called in again when they were open and told them what had happened. The lady on the phone said the bank account was changed to a Wells Fargo account. I told her that I don't have a Wells Fargo account and that all my banking was done through Chase and that I thought my account was compromised and there was potential fraud..
As soon as I mentioned fraud the lady on the phone requested to put me on hold . When she returned she sheepishly agreed that fraud was a possibility but then blew it off as a mistake on there end, however they would investigate it. Also she mentioned that there had not been any activity on the account. Since the account was an old account from before my company incorporated we decided to close it and I received confirmation that it was closed that day.
The next day, 7/1/15 I received an email from intuit that they identified unexpected activity on my account for a transaction that occurred on 6/30/15 for $4950, weird since the account was closed and their wasn't any transactions prior to closing. I immediately called in to find out what was going on and to let them know that was a fraudulent transaction. They said that they caught it before it went through and that the account was closed. Today 7/21/15 I received collections email from intuit for $168 and I immediately called in to find out what it was for.
The guy on the phone said it was for a $4950 transaction that was processed. I explained to him that the account was closed and that was a fraudulent transaction that was caught. He put me on hold to review the account and when he returned he stated that the charge was for the transaction being processed and since the account was in my name that the transaction was legitimate. I told him I was not going to pay it because it was a fraudulent transaction and he said that they would then send it to collections.
I have been a Turbo Tax customer since its second year of being in business. I am not sure what happened during 2014, but the company has changed drastically. Besides the elimination of forms that their customers had become used to in the Deluxe edition, they have drasically raised the price of filing state returns electronically. I could not find any place where in their packaging or online documentation that stated a state tax return would cost $24.95 to file electronically.
This fee is exorbitant and should be fully documented to the customer before a purchase is made. Even worse yet, I did not find out this fee until I went to file my Federal and State (Maryland) returns. Since the Federal filing is free, a customer assumes that the state is also free or at least a very small stipen. Their fee equates to 20% of my State Tax Refund.
Upgraded my Quicken 2012 to 2015 and two days later I could no longer download account data due to rejection of passwords. vault seemed to pass - but an Intuit password code would block. quicken Tech support claimed that my data file had become 45 % contaminated due to a virus that McAfee failed to block. (their claim) They scared you about all of your financial data being open and encourage you to let them fix -- plus in another 5% contamination the data would no longer be recoverable (like BS) They wanted $379 for a three year warranty and new software each year. Eventually they gave me a one time fix of $213. To my knowledge - If there was a virus - it may well have been included in their download. Subsequent runs of McAfee still reflected no virus.
Intuit, Turbo Tax Deluxe 2014 Intuit made a major change to the deluxe version by removing the tax forms that was part of Deluxe version for the past 15 years. Consumer will find out about this change after the software is installed and attempting to file their income tax.They know you can not return software after it is open. I spoke with them, they give you bunch of reasons that does not make any sense. They offer you to upgrade for additional $35 and they refund $25 after you file your taxes by going back to their site and completing a form in order to receive $25. I think they are hoping that most people will not go through the trouble of completing the form so that they can pocket millions. I never deal with them anymore. Nationwide
I have tried many times to call the # on my Visa bill. I have never gotten an individual.
There was a charge for $50.80 with a transaction date of 8/1/2014. The message on the phone number said they will send information via my e-mail. That never happened.
I am a former accountant, thus I do have receipts for everything I buy. The charge was on a credit card and I keep information for all that I use my card for. I rarely purchase on line.
We all make misstakes, however, I will be shocked to find out it is me.
After many years of using TurboTax for reasons of greed Intuit changed the scope of the DeLuxe package such that it no longer will calculate tax on business or investment transactions. You must pay extra to upgrade to a higher priced package. It is a RipOff of loyal customers. Recommend H & R Block.
Intuit has DOWNGRADED the capability of 2014 Turbotax BASIC compared to the previous 10 YEARS of what Basic could do. The advertising on the back of the box is the same and the base price is the same as the last 10 years. However, for a customer who has used BASIC for the last 10 years and begins the 2014 return using BASIC, the customer is FORCED to upgrade to a higher level of Turbotax (at additional cost) to handle the SAME tax situations as in the prior years when BASIC handled these same tax situations. In prior years, the customer was given a CHOICE to upgrade for "additional help" with certain tax situations. In the 2014 version of BASIC, the customer is NO LONGER allowed to proceed if he responds "no thanks" to the upgrade. I bet the same applies to customers who have used higher versions in previous years-they are forced to upgrade to a still higher version for tax situations that used to be handled without an additional upgrade. Also, with 2014 BASIC you can NO LONGER view a single tax form or add a comment to a form as in prior years. You cannot VIEW the entire return before you print it. These view options have been REMOVED when you click on "View" in the menu bar.
I guess when too many customers click on "no thanks" to an optional upgrade, it's time to make the upgrade MANDATORY in order to continue with the return. By any measure, this is an UNPLEASANT surprise and argueably a RIPOFF, since there has been NO NOTICE and everything LOOKS THE SAME until you get started.
I have a small cleaning company and my business needs the flows of money to be afloat. When I ran the credit cards transaction with Intuit during my first month, I received an email from the company regarding that the company was going to keep the funds for 270 days unless the company received a copy of the customer, invoice and bank statements. After many calls and longer holding time than usual I was able to contact the right department and send the information they needed it and create me a case number in a matter of days. Months went by and every time I called the company, I received a different answer from every single agent on the phone and provided me new case number which it was very bizarre. Finally what irritates me more is that fact that they never refunded the funds back after my 270 days… Intuit does not provided me any solution instead they rip me off and now I have to pay the customer their money back because they are stating that between the 270 days I have accrued fees and interest that wiped off the principal….this is insane people be aware of these crooks.
Intuit merchant scams their customer like no other.
Here is an example:
Lets say you sold an item to a customer for $10,000.00 and it had a non-qualified rate of 5%. Which by the way they classify almost every transaction as non-qualified to charge you more fees.
So you were charged $500.00 in fees for this transaction.
Now, this customer decides to cancel the order. So you issue a refund of $10,000.00.
Guess what? Intuit scam artists will now charge you another transaction fee of 5% on top of the original $500.00 they charged you.
Now you have paid a total of $1000.00 in fees alone for a transaction that you never made a dime on!!!
Your net LOSS -$1000.00
If you issue even if a few credits each month, these numbers add up quickly.
STAY AWAY FROM INTUIT MERCHANT SCAMMERS!
SCAM #2 - Long Hold Times - INTUIT MERCHANT SCAM
Do not expect to get anyone on the phone quickly if you ever have any questions or problems. The average hold time I had this company was 1 hour 7 min.
If for any reason the line disconnects, you will have to call back and stay on hold on again.
I had days where I feel like I was on hold the entire day with Intuit just to get answers to my questions.
Do you really want to work with a scam company that will put you on hold for hours to get an answer? I have worked with many merchants and Intuit is so far the WORST!!!
DO NOT REGISTER WITH INTUIT MERCHANT PAYMENT SERVICE
SCAM #3 - Holding Held Funds - Thousands of $$$ - INTUIT PAYMENT RIP-OFF
For no reason whatsoever, Intuit can and will hold your funds for upto .. are you ready .. 12 MONTHS!!! Even if you do not have any chargebacks or disputes.
Even then there is no guarantee if they will release the funds.
So if you are a small business owner, your cash flow will be royally fucked because Intuit decided to hold your funds for no reason.
And guess what? They will tell you that there is nothing you can do because it is in your agreement that you signed.
They held over $12,000.00 of my money for over 12 months.
Keep in mind, I had no disputes, no chargebacks on the account. They simply held the funds and kept earning interest on my money. But you do not earn any interest on the money they hold.
This kind of shady practice can really put a company out of business.
My daughter fractured her foot at acting camp and they issued a refund for the time she did not attend. I received an email from Intuit that they were sending the refund to my checking account. Two days later, I get this from them:
"To protect your account, Intuit regularly reviews transactions and may hold funds on your behalf while we investigate unusual activity. The Intuit Risk Management Department is currently examining recent payment(s) sent to your account. While we verify/confirm the payment with the sender, the payment(s) listed in this message will be delayed until 25-Jul-2014. These funds should reach your bank account 1-2 days later."
How is withholding a refund "protecting" my account? My refund was issued seven days ago, and I still don't see the money in my account. I am certain that these thieves "investigate" thousands of transactions every day. That means they are holding money that is not theirs and getting paid interest on the float. They should be investigated by the FTC and consumers should start a class action against them.
On March 31st, 2014 at 5:51pm MST, I opened a chat window / incident with Quicken over their 2014 software's failure to pass my bank credentials correctly to my bank. I chatted with Puyam Premchandra Singh, who opened incident 140331-002889.
It started innocently enough. My credit card came up with a fraudulent charge, the account was closed, and I was issued a new card. When I did my regular update, Quicken asked if I wanted to close the closed account, and I said yes. A few days later, the new account was set up and I attempted to add it to Quicken.
First, some background. I have used Quicken since 1995. I have banked with my bank since 1983. I assure everyone I am completely familiar with both. Furthermore, I have six other accounts with the bank. So, when I tried add my new account and set it up to update online, and it said my credentials were incorrect, I did all the proper things like type it into a notepad and cut and paste it into the credential boxes. After three times, I figured there was a problem. I went to my bank site and found out my account was locked out due to improper credentials. Since then, Quicken has locked me out at least twice more, and I'm thinking 3 times.
However, everytime I received an email from Quicken Customer Care , it was like the movie Groundhog Day. It was as if no one read the email chain and the previous discussions. I sent the logs five or six times. I got told to cut and paste in my credental about the same amount of time. I've been told at least four times:
"We have escalated your case to our Scripts team for resolution. During this resolution process, we ask that you do not attempt to resolve this issue yourself, as any changes you make in your file can
nullify the scripting solution in progress."
Yet every time I respond, it is like it all starts anew!!! It is 16 May - they have not fixed their software in 45days!
So, I tried downloading the Quicken OFX file which is in an account.QFX format. I tried to upload the QFX file, but could not find it! Why? Because the FRIGGING SOFTWARE WAS LOOKING FOR A QXF FILE! How stupid can a computer programmer be??? Not just looking for the QXF file, but the banner said QXF!!
FORTY FIVE DAYS, and Quicken has failed to do ONE thing to resolve this!! All I get is the same request for the same log files over and over and over!!!
Definition of crazy:
Doing the same thing over and over and expecting different results!
Quicken 2014 software is broke-dick, tits-up, totally a loser piece of software. I downloaded it - I have offered to send them the file I bought (Amazon, I think) and downloaded. I have created a YOUTUBE video to prove that the software is FUBAR, but I don't get one single, cognizent contact.
https://www.youtube.com/watch?v=x-cQSnDGNCo
So, bottom line: DO NOT BUY QUICKEN 2014!!! IT IS TOTALLY FUBAR!!!
I need to raise a concern that I have encountered recently with Intuit. I purchased Pro Series 2013 for the 1st time this year. The product is good and user friendly. With the purchase I signed a pricing agreement for 5 years at a discounted rate and only to an annual increase not of be of any significance, around 5%. This year I received my renewal quote and the price increase was 21%. There was NO alert of the increase or explanation on the invoice. I tried to contact my account rep via phone and email several times without any come back. I called the customer service number several times and was transferred around to my reps with a promise for a call back and again no call back. Today I finally got someone who simply told me that this year the package was broken out and that the new item is not entitled to the discounted pricing. She also added that without this software the program will not provide the services that I need. She went along to say that was it , take it or leave it. When I push back on this approach and lack of notice and no responses to my previous calls she avoided the questions and started on the marketing pitch. Consumer beware of the hook to get you signed up and then slam you with a 21% increase just on year one. I am extremely disappointed in the customer aspect of this company. I have been a customer of the basic Turbo Tax for over 15 years and never had such an experience.
If you have employee's and need to pay them you will not be able to if they turn off the payroll service, because you did not want to pay the $200 and some to activate the service. You will also not be able to pay your Federal or State taxes. The price is to high for 3 employees for one year of service. And then you must pay per employee over what you already paid for the service.
Intuit Payroll service is giving me the royal F-U treatment! Be weary of their ""free trial"" offer. I signed up for it then called and cancelled just a few days later because I decided to use my CPA for the service. (Well within the 30 day Free Trial I signed up for) They told me everything was taken care of and cancelled.
Then, every month for the next 6 months, I was charged $31.32 for the service I wasn't using and every month for the next 6 months, I called Intuit, waited on hold for hours, and eventually talked to someone who said they had cancelled my charges and credited back to me the charges that had taken place. 6 months in a row!
I finally just went to my bank and had them reverse the charges and now I'm getting collection disclosures via email from Intuit? Are you kidding me guys? WTF is a matter with you people? Don't you have enough money? Why must you try and steal from people? I don't want your stupid software! Just go find someone who does that actually wants to pay for it instead of trying to steal money from me!
Intuit, Inc. Reviews
The worst customer service imaginable!!! This company is a nightmare to work with. You will jump through a mountain of time consuming hoops to setup your account. I'm a customer of nearly 20yrs... and can tell you it will take no less than 4 months if you ever change bank accounts to be able to make payments from it. Completely counter intuitive to their business model that they market. It's not easy, it's not simple and it is a time and sanity suck from hell.
Prior to the Intuit takeover this was a decent service. It's CRAP now. Logging in will take you forever due to the ridiculous security hoops. Imagine entering your ID and password... It should stop there right? Oh no, you then have to answer security questions and even that isn't enough. Then you have to wait for a phone call. Then you enter a code and can FINALLY access your account. Pray that you never need to call customer service. You will go through the security question gauntlet and at the end of that someone who spouts meaningless empathy to your situation will promise to resolve your problem. Or possibly have someone else contact you in 1-2 days. Which never happens. You have to call back yourself. It's impossible to reach a supervisor. They are never available and CSRs refuse to provide any direct contact information. It's a nightmare and they really don't care. Personally after reading reviews on Yelp I think customers like me, who are on a lower contracted rate than their current customers post Intuit takeover, are being targeted. The negative reviews here are all from long term loyal customers. We all pay less. What better way to get rid of us than to have us drop their service. They probably lose money off of us. Regardless this is a company to avoid. Run. They will destroy your credit, rack up missed payment charges and leave you holding the bag. No matter their guarantees... they will break you with their ridiculous customer service and processes long before you ever get restitution thru their process.
6/30/15 at 1:59am I was notified via email that my bank account registered with quickbooks had been changed. When I woke at 6:00am i received the email and immediately logged in and changed my password. I tried to call quickbooks but they weren't open yet. I called in again when they were open and told them what had happened. The lady on the phone said the bank account was changed to a Wells Fargo account. I told her that I don't have a Wells Fargo account and that all my banking was done through Chase and that I thought my account was compromised and there was potential fraud..
As soon as I mentioned fraud the lady on the phone requested to put me on hold . When she returned she sheepishly agreed that fraud was a possibility but then blew it off as a mistake on there end, however they would investigate it. Also she mentioned that there had not been any activity on the account. Since the account was an old account from before my company incorporated we decided to close it and I received confirmation that it was closed that day.
The next day, 7/1/15 I received an email from intuit that they identified unexpected activity on my account for a transaction that occurred on 6/30/15 for $4950, weird since the account was closed and their wasn't any transactions prior to closing. I immediately called in to find out what was going on and to let them know that was a fraudulent transaction. They said that they caught it before it went through and that the account was closed. Today 7/21/15 I received collections email from intuit for $168 and I immediately called in to find out what it was for.
The guy on the phone said it was for a $4950 transaction that was processed. I explained to him that the account was closed and that was a fraudulent transaction that was caught. He put me on hold to review the account and when he returned he stated that the charge was for the transaction being processed and since the account was in my name that the transaction was legitimate. I told him I was not going to pay it because it was a fraudulent transaction and he said that they would then send it to collections.
I have been a Turbo Tax customer since its second year of being in business. I am not sure what happened during 2014, but the company has changed drastically. Besides the elimination of forms that their customers had become used to in the Deluxe edition, they have drasically raised the price of filing state returns electronically. I could not find any place where in their packaging or online documentation that stated a state tax return would cost $24.95 to file electronically.
This fee is exorbitant and should be fully documented to the customer before a purchase is made. Even worse yet, I did not find out this fee until I went to file my Federal and State (Maryland) returns. Since the Federal filing is free, a customer assumes that the state is also free or at least a very small stipen. Their fee equates to 20% of my State Tax Refund.
A very disgruntled long time user.
Upgraded my Quicken 2012 to 2015 and two days later I could no longer download account data due to rejection of passwords. vault seemed to pass - but an Intuit password code would block. quicken Tech support claimed that my data file had become 45 % contaminated due to a virus that McAfee failed to block. (their claim) They scared you about all of your financial data being open and encourage you to let them fix -- plus in another 5% contamination the data would no longer be recoverable (like BS) They wanted $379 for a three year warranty and new software each year. Eventually they gave me a one time fix of $213. To my knowledge - If there was a virus - it may well have been included in their download. Subsequent runs of McAfee still reflected no virus.
Intuit, Turbo Tax Deluxe 2014 Intuit made a major change to the deluxe version by removing the tax forms that was part of Deluxe version for the past 15 years. Consumer will find out about this change after the software is installed and attempting to file their income tax.They know you can not return software after it is open. I spoke with them, they give you bunch of reasons that does not make any sense. They offer you to upgrade for additional $35 and they refund $25 after you file your taxes by going back to their site and completing a form in order to receive $25. I think they are hoping that most people will not go through the trouble of completing the form so that they can pocket millions. I never deal with them anymore. Nationwide
I have tried many times to call the # on my Visa bill. I have never gotten an individual.
There was a charge for $50.80 with a transaction date of 8/1/2014. The message on the phone number said they will send information via my e-mail. That never happened.
I am a former accountant, thus I do have receipts for everything I buy. The charge was on a credit card and I keep information for all that I use my card for. I rarely purchase on line.
We all make misstakes, however, I will be shocked to find out it is me.
Thank you.
After many years of using TurboTax for reasons of greed Intuit changed the scope of the DeLuxe package such that it no longer will calculate tax on business or investment transactions. You must pay extra to upgrade to a higher priced package. It is a RipOff of loyal customers. Recommend H & R Block.
Intuit has DOWNGRADED the capability of 2014 Turbotax BASIC compared to the previous 10 YEARS of what Basic could do. The advertising on the back of the box is the same and the base price is the same as the last 10 years. However, for a customer who has used BASIC for the last 10 years and begins the 2014 return using BASIC, the customer is FORCED to upgrade to a higher level of Turbotax (at additional cost) to handle the SAME tax situations as in the prior years when BASIC handled these same tax situations. In prior years, the customer was given a CHOICE to upgrade for "additional help" with certain tax situations. In the 2014 version of BASIC, the customer is NO LONGER allowed to proceed if he responds "no thanks" to the upgrade. I bet the same applies to customers who have used higher versions in previous years-they are forced to upgrade to a still higher version for tax situations that used to be handled without an additional upgrade. Also, with 2014 BASIC you can NO LONGER view a single tax form or add a comment to a form as in prior years. You cannot VIEW the entire return before you print it. These view options have been REMOVED when you click on "View" in the menu bar.
I guess when too many customers click on "no thanks" to an optional upgrade, it's time to make the upgrade MANDATORY in order to continue with the return. By any measure, this is an UNPLEASANT surprise and argueably a RIPOFF, since there has been NO NOTICE and everything LOOKS THE SAME until you get started.
I have a small cleaning company and my business needs the flows of money to be afloat. When I ran the credit cards transaction with Intuit during my first month, I received an email from the company regarding that the company was going to keep the funds for 270 days unless the company received a copy of the customer, invoice and bank statements. After many calls and longer holding time than usual I was able to contact the right department and send the information they needed it and create me a case number in a matter of days. Months went by and every time I called the company, I received a different answer from every single agent on the phone and provided me new case number which it was very bizarre. Finally what irritates me more is that fact that they never refunded the funds back after my 270 days… Intuit does not provided me any solution instead they rip me off and now I have to pay the customer their money back because they are stating that between the 270 days I have accrued fees and interest that wiped off the principal….this is insane people be aware of these crooks.
SCAM #1: Refund/Credit Fees - INTUIT PAYMENT SOLUTION MERCHANT RIP-OFF
Intuit merchant scams their customer like no other.
Here is an example:
Lets say you sold an item to a customer for $10,000.00 and it had a non-qualified rate of 5%. Which by the way they classify almost every transaction as non-qualified to charge you more fees.
So you were charged $500.00 in fees for this transaction.
Now, this customer decides to cancel the order. So you issue a refund of $10,000.00.
Guess what? Intuit scam artists will now charge you another transaction fee of 5% on top of the original $500.00 they charged you.
Now you have paid a total of $1000.00 in fees alone for a transaction that you never made a dime on!!!
Your net LOSS -$1000.00
If you issue even if a few credits each month, these numbers add up quickly.
STAY AWAY FROM INTUIT MERCHANT SCAMMERS!
SCAM #2 - Long Hold Times - INTUIT MERCHANT SCAM
Do not expect to get anyone on the phone quickly if you ever have any questions or problems. The average hold time I had this company was 1 hour 7 min.
If for any reason the line disconnects, you will have to call back and stay on hold on again.
I had days where I feel like I was on hold the entire day with Intuit just to get answers to my questions.
Do you really want to work with a scam company that will put you on hold for hours to get an answer? I have worked with many merchants and Intuit is so far the WORST!!!
DO NOT REGISTER WITH INTUIT MERCHANT PAYMENT SERVICE
SCAM #3 - Holding Held Funds - Thousands of $$$ - INTUIT PAYMENT RIP-OFF
For no reason whatsoever, Intuit can and will hold your funds for upto .. are you ready .. 12 MONTHS!!! Even if you do not have any chargebacks or disputes.
Even then there is no guarantee if they will release the funds.
So if you are a small business owner, your cash flow will be royally fucked because Intuit decided to hold your funds for no reason.
And guess what? They will tell you that there is nothing you can do because it is in your agreement that you signed.
They held over $12,000.00 of my money for over 12 months.
Keep in mind, I had no disputes, no chargebacks on the account. They simply held the funds and kept earning interest on my money. But you do not earn any interest on the money they hold.
This kind of shady practice can really put a company out of business.
Lets put Intuit merchant out of business,
DO NOT SIGNUP WITH INTUIT
My daughter fractured her foot at acting camp and they issued a refund for the time she did not attend. I received an email from Intuit that they were sending the refund to my checking account. Two days later, I get this from them:
"To protect your account, Intuit regularly reviews transactions and may hold funds on your behalf while we investigate unusual activity. The Intuit Risk Management Department is currently examining recent payment(s) sent to your account. While we verify/confirm the payment with the sender, the payment(s) listed in this message will be delayed until 25-Jul-2014. These funds should reach your bank account 1-2 days later."
How is withholding a refund "protecting" my account? My refund was issued seven days ago, and I still don't see the money in my account. I am certain that these thieves "investigate" thousands of transactions every day. That means they are holding money that is not theirs and getting paid interest on the float. They should be investigated by the FTC and consumers should start a class action against them.
On March 31st, 2014 at 5:51pm MST, I opened a chat window / incident with Quicken over their 2014 software's failure to pass my bank credentials correctly to my bank. I chatted with Puyam Premchandra Singh, who opened incident 140331-002889.
It started innocently enough. My credit card came up with a fraudulent charge, the account was closed, and I was issued a new card. When I did my regular update, Quicken asked if I wanted to close the closed account, and I said yes. A few days later, the new account was set up and I attempted to add it to Quicken.
First, some background. I have used Quicken since 1995. I have banked with my bank since 1983. I assure everyone I am completely familiar with both. Furthermore, I have six other accounts with the bank. So, when I tried add my new account and set it up to update online, and it said my credentials were incorrect, I did all the proper things like type it into a notepad and cut and paste it into the credential boxes. After three times, I figured there was a problem. I went to my bank site and found out my account was locked out due to improper credentials. Since then, Quicken has locked me out at least twice more, and I'm thinking 3 times.
However, everytime I received an email from Quicken Customer Care, it was like the movie Groundhog Day. It was as if no one read the email chain and the previous discussions. I sent the logs five or six times. I got told to cut and paste in my credental about the same amount of time. I've been told at least four times:
"We have escalated your case to our Scripts team for resolution. During this resolution process, we ask that you do not attempt to resolve this issue yourself, as any changes you make in your file can
nullify the scripting solution in progress."
Yet every time I respond, it is like it all starts anew!!! It is 16 May - they have not fixed their software in 45days!
So, I tried downloading the Quicken OFX file which is in an account.QFX format. I tried to upload the QFX file, but could not find it! Why? Because the FRIGGING SOFTWARE WAS LOOKING FOR A QXF FILE! How stupid can a computer programmer be??? Not just looking for the QXF file, but the banner said QXF!!
FORTY FIVE DAYS, and Quicken has failed to do ONE thing to resolve this!! All I get is the same request for the same log files over and over and over!!!
Definition of crazy:
Doing the same thing over and over and expecting different results!
Quicken 2014 software is broke-dick, tits-up, totally a loser piece of software. I downloaded it - I have offered to send them the file I bought (Amazon, I think) and downloaded. I have created a YOUTUBE video to prove that the software is FUBAR, but I don't get one single, cognizent contact.
https://www.youtube.com/watch?v=x-cQSnDGNCo
So, bottom line: DO NOT BUY QUICKEN 2014!!! IT IS TOTALLY FUBAR!!!
I need to raise a concern that I have encountered recently with Intuit. I purchased Pro Series 2013 for the 1st time this year. The product is good and user friendly. With the purchase I signed a pricing agreement for 5 years at a discounted rate and only to an annual increase not of be of any significance, around 5%. This year I received my renewal quote and the price increase was 21%. There was NO alert of the increase or explanation on the invoice. I tried to contact my account rep via phone and email several times without any come back. I called the customer service number several times and was transferred around to my reps with a promise for a call back and again no call back. Today I finally got someone who simply told me that this year the package was broken out and that the new item is not entitled to the discounted pricing. She also added that without this software the program will not provide the services that I need. She went along to say that was it , take it or leave it. When I push back on this approach and lack of notice and no responses to my previous calls she avoided the questions and started on the marketing pitch. Consumer beware of the hook to get you signed up and then slam you with a 21% increase just on year one. I am extremely disappointed in the customer aspect of this company. I have been a customer of the basic Turbo Tax for over 15 years and never had such an experience.
If you have employee's and need to pay them you will not be able to if they turn off the payroll service, because you did not want to pay the $200 and some to activate the service. You will also not be able to pay your Federal or State taxes. The price is to high for 3 employees for one year of service. And then you must pay per employee over what you already paid for the service.
Intuit Payroll service is giving me the royal F-U treatment! Be weary of their ""free trial"" offer. I signed up for it then called and cancelled just a few days later because I decided to use my CPA for the service. (Well within the 30 day Free Trial I signed up for) They told me everything was taken care of and cancelled.
Then, every month for the next 6 months, I was charged $31.32 for the service I wasn't using and every month for the next 6 months, I called Intuit, waited on hold for hours, and eventually talked to someone who said they had cancelled my charges and credited back to me the charges that had taken place. 6 months in a row!
I finally just went to my bank and had them reverse the charges and now I'm getting collection disclosures via email from Intuit? Are you kidding me guys? WTF is a matter with you people? Don't you have enough money? Why must you try and steal from people? I don't want your stupid software! Just go find someone who does that actually wants to pay for it instead of trying to steal money from me!