CST has created problems from the day of installation:
1) The sales rep said I would receive a $100 rebate to offset the $125 installation charge. When I called to confirm the rebate, customer serivce knew nothing about it. The installer didn't know what I was talking about. I looked there every piece of paper and I finally found it. A customer service rep said I could fax it. They never received the (so they said). After I found it, it said mail the original. Why didn't anyone know about it and that the rebate had to be mailed? I mailed and made a copy for my files. They finally received the rebate and reimbursed my account.
2) They never told me how to get the device removed. About a month before my end date, 12/24/14, the customer service rep Georgia told me to call the DMV for a release form and ask DMV to fax it CST. DMV does not give a release form.
3) 1/6/15 I called back and asked why do I need a release form? The customer service rep Destiny told me "You don't." Just called back 1/28/15 and set up a di-instillation date. I could not get through to the DMV so because I felt something not right, I went online and made an appointment which wasn't until 1/29/15.
4) 1/28/15 I called and spoke to a customer service rep Tamerah who said they cannot remove until I receive a MAU. I asked "what the hell is a MAU." She told me to call a number for the DMV. Anyway I argued with her for 15 minutes and demanded that they remove the IID on 2/4/15. She then said that I called and "verified" removal date 2/8/15. Tamerah said if they remove on 2/4/15 it would be an unauthorized removal. Then I said okay, remove it 2/8/15. She said that too would be "an unauthorized removal."
5) 1/28/15 I called back and talked to another customer service rep Crissta who said they could remove the IID on 2/4/15. She set up di-instillation date for 2/4/15. I called the company that installs and di-installs to be sure the appointment was made and it was.
6) Thank God I kept my appiontment with DMV, 1/29/15, and the rep at the DMV said she called the MAU dept at the DMV and confirmed the date 2/4/15. She also said there is no paperwork to send to CST that CST needs to call MAU to verify so Georgia (1st rep at CST) lLIED or was uninformed. Tamerah doesn't even know the process to remove. Tamerah LIED about me calling confirming 2/8/15. I never called.
7) I called CST back on 1/29/15 and spoke to supposely a supervisor, Ryan who told everything was taken care of and that the paperwork for an "AUTHORIZED REMOVAL" is ready for me. I asked how long will it be to receive my refund because they deducted Feb 2015 pmt eventhough it set up for removal. Ryan said he would NOT DEDUCT FEB 2015 PAYMENT. HE LIED. It was deducted from my bank account.
8) I called CST 2/4/15 and spoke to a customer sevice rep, Dan regarding my deduction from my account and he said that that is the only way it can be done and that Ryan was mistaken. I asked for a supervisor and he said there are no supervisors and that he was the specailist for removals. Dan said due to the fact that I have had so many problems with this company that he would expedite the refund to be done in 1 day. I bet he LIED too about who he is the mney returning to my bank account.
9) When do you think I will receive the refund? Do you think I will receive without a hassle?
10) I have been LIED to too many times and the people who work at this company are NOT PROPERLY TRAINED. THE CUSTOMER SERVICE REPS WILL SAY ANYTHING TO GET YOU OFF THE LINE.
11) 2/5/15 I called my bank. Wells Fargo who put a stop paymet on future deductions and if I do not receive my refund within a timely manner to call back and get only the money that they would be deducted. THE DEDUCTIONS WAS UNAUTHORIZED.
12) WELLS FARGO IS AN AWSOME BANK. I have been a customer of Wells Fargo forever.\\
Intoxalock is an auto monitoring device. They insist on using your checking account number and randomly charged my account without my permission and for charges that were never agreed upon. The process uses UPS and customers are charge late fees when UPS has the device and there is nothing you can do about it. When I had finished using the service my account was supposed to be closed and 3 days later they took out $150 for a "late fee". How can a company continue to take money out of your account when the account is supposed to be closed and without notification to the consumer. There needs to be a class action lawsuit filed and if so I want to be a part of it.
DO NOT EVER GO WITH THIS COMPANY! I had them for almost a year, and had nothing but problems.
Their device caused me NUMEROUS problems, they charged me twice for lockouts from my mechanic DESPITE GIVING THEM PLENTY PRIOR NOTICE. I am still fighting to get my money back from the last one since they claim to have refunded my account with them instead of back to my debit card THAT THEY ONCE AGAIN WRONGLY TOOK!.
I GOT A COURT ORDER TO HAVE THIS DEVICE FROM INTOXALOCK REMOVED FROM MY CAR. I spoke to two different supervisors and even my probation officer called, and he and I were both told there would be no charge to have the device removed, yet they still charged me some fees for this, saying these are administrative or some other such nonsense.
And they claim to have refunded me to my Intoxalock account WHICH I CAN NO LONGER ACCESS NOR USE SINCE I DON'T HAVE THEIR DEVICE ANYMORE!!!!!
This device has given me repeated false positives for things like toothpaste, gum, even an energy drink. Toothpaste! I have been sober for over a year, yet every time I blew into this device I felt like I was going to be accused of a crime.
This device is poorly made and the children at Car Toys that they rely on to install, maintain and recalibrate this device seriously have no clue. And I have been to more than one due to incorrect wiring. Oh, it's Intoxalock's fault. Oh, it's Car Toys' fault. Pullllleeeeese.
I had to have the wiring replaced, it caused damage to my starter since it refused ABSOLUTELY REFUSED to ever start unless I cranked it 4-7 times. EVERY SINGLE TIME!
Seriously, when even your probation officer tells you to have the device removed and go with another company, you know you are with a bunch of people just trying to make a buck off of someone that made a mistake and is paying for it. Literally.
Yes, I yell and get angry at these people. They have caused me to miss work. They have caused me to spend money out of my pocket that I should not have needed to spend. They have been the source and anger, helplessness and frustration for the entire time I had to have their device. They had the flipping NERVE to call me today, two months after having their devil device was removed to say that I owe them more money! Seriously!!!!!!! YOU PEOPLE OWE ME ABOUT $100 FROM OVERCHARGING ME FOR A MECHANIC CREATED LOCKOUT THAT YOU CLAIM TO REFUNDED TO MY INTOXALOCK ACCOUNT! W H Y !!!!! I CAN'T ACCESS THE ACCOUNT ANYMORE SINCE I AM NO LONGER A CUSTOMER AND WHY WOULD I WANT CREDIT WHEN I AM NO LONGER A CUSTOMER!!!!!
I have had a device from another company installed in my car and haven't had even one single problem.
If you want to just do your time without drama and without anymore punishment than you are already facing, GO WITH ANOTHER COMPANY.
I am going to post this on every place I can, review this company wherever I am able. There are too many options out there that don't cause such stress and anguish. Trust me on this. For the love of your sanity, go with someone else.
Intoxalock Reviews
CST has created problems from the day of installation:
1) The sales rep said I would receive a $100 rebate to offset the $125 installation charge. When I called to confirm the rebate, customer serivce knew nothing about it. The installer didn't know what I was talking about. I looked there every piece of paper and I finally found it. A customer service rep said I could fax it. They never received the (so they said). After I found it, it said mail the original. Why didn't anyone know about it and that the rebate had to be mailed? I mailed and made a copy for my files. They finally received the rebate and reimbursed my account.
2) They never told me how to get the device removed. About a month before my end date, 12/24/14, the customer service rep Georgia told me to call the DMV for a release form and ask DMV to fax it CST. DMV does not give a release form.
3) 1/6/15 I called back and asked why do I need a release form? The customer service rep Destiny told me "You don't." Just called back 1/28/15 and set up a di-instillation date. I could not get through to the DMV so because I felt something not right, I went online and made an appointment which wasn't until 1/29/15.
4) 1/28/15 I called and spoke to a customer service rep Tamerah who said they cannot remove until I receive a MAU. I asked "what the hell is a MAU." She told me to call a number for the DMV. Anyway I argued with her for 15 minutes and demanded that they remove the IID on 2/4/15. She then said that I called and "verified" removal date 2/8/15. Tamerah said if they remove on 2/4/15 it would be an unauthorized removal. Then I said okay, remove it 2/8/15. She said that too would be "an unauthorized removal."
5) 1/28/15 I called back and talked to another customer service rep Crissta who said they could remove the IID on 2/4/15. She set up di-instillation date for 2/4/15. I called the company that installs and di-installs to be sure the appointment was made and it was.
6) Thank God I kept my appiontment with DMV, 1/29/15, and the rep at the DMV said she called the MAU dept at the DMV and confirmed the date 2/4/15. She also said there is no paperwork to send to CST that CST needs to call MAU to verify so Georgia (1st rep at CST) lLIED or was uninformed. Tamerah doesn't even know the process to remove. Tamerah LIED about me calling confirming 2/8/15. I never called.
7) I called CST back on 1/29/15 and spoke to supposely a supervisor, Ryan who told everything was taken care of and that the paperwork for an "AUTHORIZED REMOVAL" is ready for me. I asked how long will it be to receive my refund because they deducted Feb 2015 pmt eventhough it set up for removal. Ryan said he would NOT DEDUCT FEB 2015 PAYMENT. HE LIED. It was deducted from my bank account.
8) I called CST 2/4/15 and spoke to a customer sevice rep, Dan regarding my deduction from my account and he said that that is the only way it can be done and that Ryan was mistaken. I asked for a supervisor and he said there are no supervisors and that he was the specailist for removals. Dan said due to the fact that I have had so many problems with this company that he would expedite the refund to be done in 1 day. I bet he LIED too about who he is the mney returning to my bank account.
9) When do you think I will receive the refund? Do you think I will receive without a hassle?
10) I have been LIED to too many times and the people who work at this company are NOT PROPERLY TRAINED. THE CUSTOMER SERVICE REPS WILL SAY ANYTHING TO GET YOU OFF THE LINE.
11) 2/5/15 I called my bank. Wells Fargo who put a stop paymet on future deductions and if I do not receive my refund within a timely manner to call back and get only the money that they would be deducted. THE DEDUCTIONS WAS UNAUTHORIZED.
12) WELLS FARGO IS AN AWSOME BANK. I have been a customer of Wells Fargo forever.\\
Intoxalock is an auto monitoring device. They insist on using your checking account number and randomly charged my account without my permission and for charges that were never agreed upon. The process uses UPS and customers are charge late fees when UPS has the device and there is nothing you can do about it. When I had finished using the service my account was supposed to be closed and 3 days later they took out $150 for a "late fee". How can a company continue to take money out of your account when the account is supposed to be closed and without notification to the consumer. There needs to be a class action lawsuit filed and if so I want to be a part of it.
DO NOT EVER GO WITH THIS COMPANY! I had them for almost a year, and had nothing but problems.
Their device caused me NUMEROUS problems, they charged me twice for lockouts from my mechanic DESPITE GIVING THEM PLENTY PRIOR NOTICE. I am still fighting to get my money back from the last one since they claim to have refunded my account with them instead of back to my debit card THAT THEY ONCE AGAIN WRONGLY TOOK!.
I GOT A COURT ORDER TO HAVE THIS DEVICE FROM INTOXALOCK REMOVED FROM MY CAR. I spoke to two different supervisors and even my probation officer called, and he and I were both told there would be no charge to have the device removed, yet they still charged me some fees for this, saying these are administrative or some other such nonsense.
And they claim to have refunded me to my Intoxalock account WHICH I CAN NO LONGER ACCESS NOR USE SINCE I DON'T HAVE THEIR DEVICE ANYMORE!!!!!
This device has given me repeated false positives for things like toothpaste, gum, even an energy drink. Toothpaste! I have been sober for over a year, yet every time I blew into this device I felt like I was going to be accused of a crime.
This device is poorly made and the children at Car Toys that they rely on to install, maintain and recalibrate this device seriously have no clue. And I have been to more than one due to incorrect wiring. Oh, it's Intoxalock's fault. Oh, it's Car Toys' fault. Pullllleeeeese.
I had to have the wiring replaced, it caused damage to my starter since it refused ABSOLUTELY REFUSED to ever start unless I cranked it 4-7 times. EVERY SINGLE TIME!
Seriously, when even your probation officer tells you to have the device removed and go with another company, you know you are with a bunch of people just trying to make a buck off of someone that made a mistake and is paying for it. Literally.
Yes, I yell and get angry at these people. They have caused me to miss work. They have caused me to spend money out of my pocket that I should not have needed to spend. They have been the source and anger, helplessness and frustration for the entire time I had to have their device. They had the flipping NERVE to call me today, two months after having their devil device was removed to say that I owe them more money! Seriously!!!!!!! YOU PEOPLE OWE ME ABOUT $100 FROM OVERCHARGING ME FOR A MECHANIC CREATED LOCKOUT THAT YOU CLAIM TO REFUNDED TO MY INTOXALOCK ACCOUNT! W H Y !!!!! I CAN'T ACCESS THE ACCOUNT ANYMORE SINCE I AM NO LONGER A CUSTOMER AND WHY WOULD I WANT CREDIT WHEN I AM NO LONGER A CUSTOMER!!!!!
I have had a device from another company installed in my car and haven't had even one single problem.
If you want to just do your time without drama and without anymore punishment than you are already facing, GO WITH ANOTHER COMPANY.
I am going to post this on every place I can, review this company wherever I am able. There are too many options out there that don't cause such stress and anguish. Trust me on this. For the love of your sanity, go with someone else.