I am disabled after a brain injury that has severely affected my event-memory, amoung other things. I am in the process of setting up a payment service to pay my bills for me, since my disability has taken away my ability to manage such things. In preparation for a meeting to set this up, I was checking all of my recent transactions, and discovered a series of unauthorized monthly charges from Instant Checkmate. I had no idea who or what they were, but I checked my records of screen shots that I routinely take as I browse the internet (because of my memory issues) and I found a brief visit to their website in response to an ad. I had no record of having purchased anything from them, but it was clear to me that the charges to my account were fraudulent.
I visited their website yesterday, taking care to take multiple snapshots of every screen. I purchased a report on myself, which for a one-time-only report was $22.86, the same amount of the recurring charges that had been hitting my account. I paid an additional $199 to get the report in PDF format, so I would be sure to have captured the information I was paying to receive.
Throughout the process, multiple warnings were posted about the ""graphic nature"" of the material I was about to receive. NONE of the screens I captured mentioned any recurring charges that I would be approving.
When I received the report, they reported my birthday, my one of my previous addresses, and one false previous address. The report had no other information about me, but did list information about other people with different names that have nothing to do with me.
The company had no record that I had ever previously contacted them (I have the screen shot in which they make it clear they considered my contact to be a first visit).
Today, as I continued my investigation, I discovered the company had set up a recurring charge of $22.86 per month, again, without authorization. I was able to cancel the new recurring charge, but since the company has no record that I have ever visited them prior to yesterday, how can I dispute their continuing monthly charges?
1) They do not provide real information
2) They do provide FALSE information
3) They don't keep records to identify ""subscribers,"" and consequently set up additional recurring charges for every customer that falls into their fraudulent trap
4) They do not notify customers of their intention to continue charging money past the one authorized transaction.
It is my civic duty to press criminal charges against this company, and stop their continuing fraud.
Can not believe I signed for this without first checking their authenticity..However, I did.. For $29.95 I got absolutely nothing, a name and address , which i already had...nothing more..Than a request for " premium" services for more payment , which i ignored and signed off. Hopefully, i will not have the issue with recurring charges on my credit card as have so many others. Do I ever feel stupid !
This company is suppose to provide background checks that are from public records. I only wanted a sample report and maybe test it for a month. My card was charged three times and none of the services promised were delivered. The information I obtained after trying it out on myself was bogus and also pulled information for every person in the USA with the same name. What I was able to pull up on myself has so many inaccuracies to include a relative that had been deceased for over 8 years as a current resident.
I would like to get my money back and let other people know that this company is a rip off.
I opened an account on a trial basis for $1.00, but later received a billing for $29.63 for a monthly subscription.. When I called to find out why I had received the billing, the customer service rep said that I had agreed to a monthly automatic renewal and that I had not cancelled the trial subscription within the 5-day alloted time.. If that was on their web site, it was well hidden and wasn't made clear.. Stay away from them unless you are ready to sign on for their monthly service! After a call to their support supervisor, I was offered a partial refund - a token re-imbursement to keep me quiet, I suppose.
A real clever SCAM. Asks you many questions and then finally your credit card. System looks like searching and it does find person. But when you hit send me report, nothing happens. I hope they wilnot charge me
Instant Checkmate Reviews
I am disabled after a brain injury that has severely affected my event-memory, amoung other things. I am in the process of setting up a payment service to pay my bills for me, since my disability has taken away my ability to manage such things. In preparation for a meeting to set this up, I was checking all of my recent transactions, and discovered a series of unauthorized monthly charges from Instant Checkmate. I had no idea who or what they were, but I checked my records of screen shots that I routinely take as I browse the internet (because of my memory issues) and I found a brief visit to their website in response to an ad. I had no record of having purchased anything from them, but it was clear to me that the charges to my account were fraudulent.
I visited their website yesterday, taking care to take multiple snapshots of every screen. I purchased a report on myself, which for a one-time-only report was $22.86, the same amount of the recurring charges that had been hitting my account. I paid an additional $199 to get the report in PDF format, so I would be sure to have captured the information I was paying to receive.
Throughout the process, multiple warnings were posted about the ""graphic nature"" of the material I was about to receive. NONE of the screens I captured mentioned any recurring charges that I would be approving.
When I received the report, they reported my birthday, my one of my previous addresses, and one false previous address. The report had no other information about me, but did list information about other people with different names that have nothing to do with me.
The company had no record that I had ever previously contacted them (I have the screen shot in which they make it clear they considered my contact to be a first visit).
Today, as I continued my investigation, I discovered the company had set up a recurring charge of $22.86 per month, again, without authorization. I was able to cancel the new recurring charge, but since the company has no record that I have ever visited them prior to yesterday, how can I dispute their continuing monthly charges?
1) They do not provide real information
2) They do provide FALSE information
3) They don't keep records to identify ""subscribers,"" and consequently set up additional recurring charges for every customer that falls into their fraudulent trap
4) They do not notify customers of their intention to continue charging money past the one authorized transaction.
It is my civic duty to press criminal charges against this company, and stop their continuing fraud.
How do I start?
Can not believe I signed for this without first checking their authenticity..However, I did.. For $29.95 I got absolutely nothing, a name and address , which i already had...nothing more..Than a request for " premium" services for more payment , which i ignored and signed off. Hopefully, i will not have the issue with recurring charges on my credit card as have so many others. Do I ever feel stupid !
This company is suppose to provide background checks that are from public records. I only wanted a sample report and maybe test it for a month. My card was charged three times and none of the services promised were delivered. The information I obtained after trying it out on myself was bogus and also pulled information for every person in the USA with the same name. What I was able to pull up on myself has so many inaccuracies to include a relative that had been deceased for over 8 years as a current resident.
I would like to get my money back and let other people know that this company is a rip off.
I opened an account on a trial basis for $1.00, but later received a billing for $29.63 for a monthly subscription.. When I called to find out why I had received the billing, the customer service rep said that I had agreed to a monthly automatic renewal and that I had not cancelled the trial subscription within the 5-day alloted time.. If that was on their web site, it was well hidden and wasn't made clear.. Stay away from them unless you are ready to sign on for their monthly service! After a call to their support supervisor, I was offered a partial refund - a token re-imbursement to keep me quiet, I suppose.
The web site said they had 3 services: 1 time, 3 months (most popular) and recurring.
I signed up for 1 time just to check my records and they billed me the every month rate.
I caught it after the second billing and called them, but they said it is all recurring and there is no one time rate.
The information was not worth buying the service so they pulled a fast one on me.
Instant Checkmate is a scam and should be avoided.
A real clever SCAM. Asks you many questions and then finally your credit card. System looks like searching and it does find person. But when you hit send me report, nothing happens. I hope they wilnot charge me
Jose S
Miami, FL