They over charged me for an in-app purchase. I opened a ticket on their support portal and got a very evasive reply that their company charged only as advertised (I was charged 5$ over the advertised price and I uploaded screen shots of both the advertisement on their app and the actual charge to my credit card).
Following this, it became a game of me sending them messages that aren't answered and them setting my support ticket to answered (without any feedback whatsoever).
At this stage, I decided to give them a few days more before reporting them as scammers/fraudulent app to the Apple App Store and holding the bank payment.
I do like their game (Grepolis) but the hell with it if they are just scam artists.
Innogames.de suspended me a few months ago for violating a rule I did not violate. As I had recently spent over $110 on their site for premium goods, I asked my bank to open a dispute and get my money back.
After doing this, some time when by (few months?) and nothing happened. then they messaged me with an ultimatum saying pay this and a fee or we ban you. I told them I had no problem paying the $110 again since I had then gotten use of the gold, but I would not pay a fee that only came about because of their mistake.
They then refused to cooperate, and said they would ban me if I didnt pay.
I told them I'd simply go back to the bank and have them do the same thing for the most recent $110 i had spent (my mistake for giving these morons my money twice) and then they threatened legal action (Which is illegal under fair credit reporting act in the US)
So, I'm taking my money back for goods/services unreceived, and now I am posting complaints.
Innogames.de Reviews
The same issue here alao
They over charged me for an in-app purchase. I opened a ticket on their support portal and got a very evasive reply that their company charged only as advertised (I was charged 5$ over the advertised price and I uploaded screen shots of both the advertisement on their app and the actual charge to my credit card).
Following this, it became a game of me sending them messages that aren't answered and them setting my support ticket to answered (without any feedback whatsoever).
At this stage, I decided to give them a few days more before reporting them as scammers/fraudulent app to the Apple App Store and holding the bank payment.
I do like their game (Grepolis) but the hell with it if they are just scam artists.
Innogames.de suspended me a few months ago for violating a rule I did not violate. As I had recently spent over $110 on their site for premium goods, I asked my bank to open a dispute and get my money back.
After doing this, some time when by (few months?) and nothing happened. then they messaged me with an ultimatum saying pay this and a fee or we ban you. I told them I had no problem paying the $110 again since I had then gotten use of the gold, but I would not pay a fee that only came about because of their mistake.
They then refused to cooperate, and said they would ban me if I didnt pay.
I told them I'd simply go back to the bank and have them do the same thing for the most recent $110 i had spent (my mistake for giving these morons my money twice) and then they threatened legal action (Which is illegal under fair credit reporting act in the US)
So, I'm taking my money back for goods/services unreceived, and now I am posting complaints.