I decidedt o use Infinity Logo design as was setting up my own business. I spoke to a very helpful gentleman James Howard. James telephoned me weekly so I had no reason to start to worry.I gave infinity several hundreds of pounds to design my logo business documents 2 brochures a flyer. website and mobile website. I do have some but unable to use.my website only half finished. I do have a link to it but cannot use as I do not know the codes who the server is my emails were not set up,they sent codes but nothing works.facebook twitter all they are is pictures and not attached. financially this has crippled me. I have triedto phone but phone line no longer works. live chat does not work and no one returns my emails. I am in the UK so unable to actually go to their office.I know I am not the only one that has been affected. Not knowing if I have been scammed or if the business has ceased trading. I was assigned Ethan Price and spoke to James Howard continuously up until 15th May then No contact from anyone.
I agree with all the people who gave this company a poor rating. I live in the UK and we were required to pay upfront. No sooner had they received the payment, it was as if they could forget the service. All promises to return calls or respond to email enquiries went out of the window.
Once the logo design was finished, it was the stationaries stage and this is when the problems started. They took a staggering two months to design the stationary which consisted of nothing more than adding a bottom border to the paper and the logo as usual was on the top left hand side of the business card, letterhead or envelope. They did not even care to adjust the size to UK measurements. Only once I found out by going to my local printers, I had to return to ask for the change to UK sizes. This simple change of measurements took them another staggering 2 months!
Unlike what their online advert suggests, they do not consult the customer to understand what the customer wants, nor do the designers get in touch if they didn't understand a written instruction, and this simply results in repeated revision requests for the same changes because their designers couldn't be bothered to heed the instruction and what the customer wants.
The website was also a simple design, yet they have taken 4 months just to produce a standard template and all they had to do was fill in whatever contents we gave them. Then they lost a video I sent to them to upload on my web page, given that online mediums such as Dropbox and Google take 3 hours to upload, they cared little. So when the time came to upload it onto my website, they claimed it was missing, it means that instead of saving the file they carelessly allowed it to become deleted. It took another week to successfully transmit the video for them to receive for the website.
They then told me that the development phase would only take a week, but after a month it turned out that they still needed my input to design and finish off the Facebook and Twitter pages before development could begin. They said they couldn’t upload my video on the main website page because it would slow down the whole operation of the website but that there was a utube page with my design package budget so it could be uploaded there. But they have kept sending my the utube page empty. There is a total absence of strategy and planning/coordination for the projects, and they don't feel they have to stick to any accuracy of delivering information correctly or amend to an instruction correctly.
This has caused lots of unnecessary delays which directly impacted my ability to start the marketing of my business which means that the delays are costing me my loss of income. Please would American Authorities do something about it ?
Infinity Logo Design Reviews
I decidedt o use Infinity Logo design as was setting up my own business. I spoke to a very helpful gentleman James Howard. James telephoned me weekly so I had no reason to start to worry.I gave infinity several hundreds of pounds to design my logo business documents 2 brochures a flyer. website and mobile website. I do have some but unable to use.my website only half finished. I do have a link to it but cannot use as I do not know the codes who the server is my emails were not set up,they sent codes but nothing works.facebook twitter all they are is pictures and not attached. financially this has crippled me. I have triedto phone but phone line no longer works. live chat does not work and no one returns my emails. I am in the UK so unable to actually go to their office.I know I am not the only one that has been affected. Not knowing if I have been scammed or if the business has ceased trading. I was assigned Ethan Price and spoke to James Howard continuously up until 15th May then No contact from anyone.
I agree with all the people who gave this company a poor rating. I live in the UK and we were required to pay upfront. No sooner had they received the payment, it was as if they could forget the service. All promises to return calls or respond to email enquiries went out of the window.
Once the logo design was finished, it was the stationaries stage and this is when the problems started. They took a staggering two months to design the stationary which consisted of nothing more than adding a bottom border to the paper and the logo as usual was on the top left hand side of the business card, letterhead or envelope. They did not even care to adjust the size to UK measurements. Only once I found out by going to my local printers, I had to return to ask for the change to UK sizes. This simple change of measurements took them another staggering 2 months!
Unlike what their online advert suggests, they do not consult the customer to understand what the customer wants, nor do the designers get in touch if they didn't understand a written instruction, and this simply results in repeated revision requests for the same changes because their designers couldn't be bothered to heed the instruction and what the customer wants.
The website was also a simple design, yet they have taken 4 months just to produce a standard template and all they had to do was fill in whatever contents we gave them. Then they lost a video I sent to them to upload on my web page, given that online mediums such as Dropbox and Google take 3 hours to upload, they cared little. So when the time came to upload it onto my website, they claimed it was missing, it means that instead of saving the file they carelessly allowed it to become deleted. It took another week to successfully transmit the video for them to receive for the website.
They then told me that the development phase would only take a week, but after a month it turned out that they still needed my input to design and finish off the Facebook and Twitter pages before development could begin. They said they couldn’t upload my video on the main website page because it would slow down the whole operation of the website but that there was a utube page with my design package budget so it could be uploaded there. But they have kept sending my the utube page empty. There is a total absence of strategy and planning/coordination for the projects, and they don't feel they have to stick to any accuracy of delivering information correctly or amend to an instruction correctly.
This has caused lots of unnecessary delays which directly impacted my ability to start the marketing of my business which means that the delays are costing me my loss of income. Please would American Authorities do something about it ?