In the past year this company has changed their name and website at least three times and for good reason I imagine. Their poor quality products and rude customer service, assuming you receive any customer service at all, is pathetic and highly unprofessional. After many phone calls and emails I finally received a response for my issue after three weeks of being ignored.
I ordered 10 Annabelle hydrangeas and was sent the wrong plants. I was never informed the sticks I received were not hydrangeas or I would not have planted them to begin with. I would have sent them back. I highly doubt even a master gardener would have been able to identify the unlabeled sticks in that state. Out of the 10 plants I ordered from "Forsythia for Sale" (Currently "Indian River Nursery" although this morning their website said "Garden Delights") several were exceedingly small. One out of the 10 appears to be an entirely different plant.
Their response to me was that I must not have written "no substitutions" and therefore they send whatever they have. I speculate they send cheaper plant varieties as well as lower quality plants. I believe I wrote no substitutions but the woman was adamant I didn’t although she could not provide any further information.
I asked what they sent as they weren’t labeled and I have no idea what type of light, soil, and water requirements are necessary. They have no idea what they are and refused to answer the question. I brought photos of the plants to a local nursery and they said the plants will not survive the zone I live in.
They refuse to refund my money if even I dig up the plants and pay to ship them back myself. Never have I been treated so poorly by a company. I hope other people will not have to deal with this unethical deceitful company. Unfortunately, at the rate they continue to change their website and name I believe they will continue deceive unsuspecting customers. Please do not purchase plants from this company. They should not be allowed to operate a business.
Indian River Nursery Reviews
In the past year this company has changed their name and website at least three times and for good reason I imagine. Their poor quality products and rude customer service, assuming you receive any customer service at all, is pathetic and highly unprofessional. After many phone calls and emails I finally received a response for my issue after three weeks of being ignored.
I ordered 10 Annabelle hydrangeas and was sent the wrong plants. I was never informed the sticks I received were not hydrangeas or I would not have planted them to begin with. I would have sent them back. I highly doubt even a master gardener would have been able to identify the unlabeled sticks in that state. Out of the 10 plants I ordered from "Forsythia for Sale" (Currently "Indian River Nursery" although this morning their website said "Garden Delights") several were exceedingly small. One out of the 10 appears to be an entirely different plant.
Their response to me was that I must not have written "no substitutions" and therefore they send whatever they have. I speculate they send cheaper plant varieties as well as lower quality plants. I believe I wrote no substitutions but the woman was adamant I didn’t although she could not provide any further information.
I asked what they sent as they weren’t labeled and I have no idea what type of light, soil, and water requirements are necessary. They have no idea what they are and refused to answer the question. I brought photos of the plants to a local nursery and they said the plants will not survive the zone I live in.
They refuse to refund my money if even I dig up the plants and pay to ship them back myself. Never have I been treated so poorly by a company. I hope other people will not have to deal with this unethical deceitful company. Unfortunately, at the rate they continue to change their website and name I believe they will continue deceive unsuspecting customers. Please do not purchase plants from this company. They should not be allowed to operate a business.