I ordered a light for $260.00 from Impressive Lighting on January 10. The money was immediately withdrawn from the account, but we did receive an order confirmation email, so I did not think much about it.
After waiting for four weeks, I sent an email to inquire about the light. I was emailed back indicating that the light would ship out the following week and that I would receive a shipping confirmation email. That did not happen. I emailed again, and again, I was told that the light would ship out the following week. We have not received the light nor the shipping confirmation email.
When we try calling, we constantly get a messaging service. I have emailed again, but this time I have not received any response.
Same as the last complaint. I placed an order online. They charged my credit card, but I have not received my order, or any shipping information after five weeks when it was supposed to ship within two weeks. You are not able to talk to a live person at their phone number. I question if this is a real company?
I placed the order of funiciture on the website of Impressive Ligthing in the end of January but they did not send me a merchandise for long, so I kept requesting. In the middle of February, I received the merchandise but it is damaged and broken product, so I took photos and e-mailed them but they never sent me return lable or never refund to my account. Phone number is always going to voice mail and one time one lady called by saying she told the superviser, but nothing has taken care of. I had to call my bank and dispute the transaction. I still have not receive the return label and this broken furniture is sitting in my room. I want to return it as soon as possible but I won't pay for the shipping. It is very expensive firniture almost $300. This company is scam. I don't know when they ship it it was even good condition and got damaged in the process of transition because this same product I purchased was listed higher price in some other company website and this Impressive Lighting was offering cheapest price. Maybe they sent me broken merchandise on purpose and they did not even pay for the wholesale price to the manufacturer. Who knows?
This online lighting company is a scam/fraudulent! I placed my order online on 1/8/15 and they quickly charged me $678 for my order the next day. What company would charge for the order without sending the item? Then, the next morning they emailed me that the chandelier I order was out of stock and will be available on 1/20/15 and ask me if I still want it. I said, that date is fine. So, the email me on 1/9/15 back that they will continue to process my order. Weeks goes by, and then months. Then in May, I emailed them again to check the status on my order, and no response. Then, I tried calling their phone number but was not able to get a hold of anyone..no one picked up on the other line. I assumed at that point that I will wait for them to contact me or wait for them to respond to my email message. Then I forgot about it for awhile. Then on June 11th, I tried calling them again, and the number was out of service. I emailed them and my email message bounced back. I tried to google them up and it looks like the company went out of business???!! I then had to contact my credit card company to file a fraud/complaint with this company to try and get my money back!
I should have known better as looking back on the email messages from them, they never put a personal name on the contact nor did it show an business address of some sort. ALso, most legitimate company would not charge for the item until it was shipped!! That was the first sign it was bad business. It was fishy..and I should have follow my instinct.
I found the light I wanted at Impressive Lighting. It was nearly a third less expensive that the same light on other sites so I ordered it. That was February 28, 2015. I received a confirmation email stating that I could check the lead time from the manufacturer. It was 2 weeks. It's now April 10, 2015. I have heard nothing from them. I contacted them via email. No response. I called and left a voicemail. No return call. I called again and the number appeared disconnected. I sent another email. No response. I then googled them and saw that I was not alone in my frustrations. This company appears to do this regularly. I will be reporting this as a fraudulent charge to American Express. Do Not use this company. I should have known. You get what you pay for. There's a reason this was so much less expensive...because they don't have to supply you product when you order. It's easier to charge less when you don't actually have to supply the product to the customer. What a scam.
Scam!!! ordered the light fixture 3 weeks ago. Its supposed to be delivered a week ago. They don't answer the emails and calls go straight to the voicemail.
If i don't get my item next week they will be sorry. Im not leaving it like that
I placed an order for a chandelier online and I did receive a confirmation email that they received my order and it also had a purchase order number. Soon, I realized that there is a small correction in the shipping address and Itried to call them immediately. Nobody picked up the phone and contacted them via contact us form about the correction. I received an email saying that the correction was noted.
That's it .... I did not receive any further communication from them nor any tracking number. I tried to call the number they gave, 1-877-432-1864, at various times of the day but in vain. There is NO REAL PERSON at the other end ! I soon realized I was cheated.
PLEASE DO NOT PURCHASE FROM IMPRESSIVE LIGHTING WEB STORE .... ITS A HOAX.
Impressive Lighting Reviews
I ordered a light for $260.00 from Impressive Lighting on January 10. The money was immediately withdrawn from the account, but we did receive an order confirmation email, so I did not think much about it.
After waiting for four weeks, I sent an email to inquire about the light. I was emailed back indicating that the light would ship out the following week and that I would receive a shipping confirmation email. That did not happen. I emailed again, and again, I was told that the light would ship out the following week. We have not received the light nor the shipping confirmation email.
When we try calling, we constantly get a messaging service. I have emailed again, but this time I have not received any response.
company is a scam?
Same experience as others-placed an order, credit card was charged, but never received the item.
Company does not respond to emails, online contact or phone calls.
Same as the last complaint. I placed an order online. They charged my credit card, but I have not received my order, or any shipping information after five weeks when it was supposed to ship within two weeks. You are not able to talk to a live person at their phone number. I question if this is a real company?
I placed the order of funiciture on the website of Impressive Ligthing in the end of January but they did not send me a merchandise for long, so I kept requesting. In the middle of February, I received the merchandise but it is damaged and broken product, so I took photos and e-mailed them but they never sent me return lable or never refund to my account. Phone number is always going to voice mail and one time one lady called by saying she told the superviser, but nothing has taken care of. I had to call my bank and dispute the transaction. I still have not receive the return label and this broken furniture is sitting in my room. I want to return it as soon as possible but I won't pay for the shipping. It is very expensive firniture almost $300. This company is scam. I don't know when they ship it it was even good condition and got damaged in the process of transition because this same product I purchased was listed higher price in some other company website and this Impressive Lighting was offering cheapest price. Maybe they sent me broken merchandise on purpose and they did not even pay for the wholesale price to the manufacturer. Who knows?
This online lighting company is a scam/fraudulent! I placed my order online on 1/8/15 and they quickly charged me $678 for my order the next day. What company would charge for the order without sending the item? Then, the next morning they emailed me that the chandelier I order was out of stock and will be available on 1/20/15 and ask me if I still want it. I said, that date is fine. So, the email me on 1/9/15 back that they will continue to process my order. Weeks goes by, and then months. Then in May, I emailed them again to check the status on my order, and no response. Then, I tried calling their phone number but was not able to get a hold of anyone..no one picked up on the other line. I assumed at that point that I will wait for them to contact me or wait for them to respond to my email message. Then I forgot about it for awhile. Then on June 11th, I tried calling them again, and the number was out of service. I emailed them and my email message bounced back. I tried to google them up and it looks like the company went out of business???!! I then had to contact my credit card company to file a fraud/complaint with this company to try and get my money back!
I should have known better as looking back on the email messages from them, they never put a personal name on the contact nor did it show an business address of some sort. ALso, most legitimate company would not charge for the item until it was shipped!! That was the first sign it was bad business. It was fishy..and I should have follow my instinct.
Buyers beware--this company is not right.
I found the light I wanted at Impressive Lighting. It was nearly a third less expensive that the same light on other sites so I ordered it. That was February 28, 2015. I received a confirmation email stating that I could check the lead time from the manufacturer. It was 2 weeks. It's now April 10, 2015. I have heard nothing from them. I contacted them via email. No response. I called and left a voicemail. No return call. I called again and the number appeared disconnected. I sent another email. No response. I then googled them and saw that I was not alone in my frustrations. This company appears to do this regularly. I will be reporting this as a fraudulent charge to American Express. Do Not use this company. I should have known. You get what you pay for. There's a reason this was so much less expensive...because they don't have to supply you product when you order. It's easier to charge less when you don't actually have to supply the product to the customer. What a scam.
Scam!!! ordered the light fixture 3 weeks ago. Its supposed to be delivered a week ago. They don't answer the emails and calls go straight to the voicemail.
If i don't get my item next week they will be sorry. Im not leaving it like that
I placed an order for a chandelier online and I did receive a confirmation email that they received my order and it also had a purchase order number. Soon, I realized that there is a small correction in the shipping address and Itried to call them immediately. Nobody picked up the phone and contacted them via contact us form about the correction. I received an email saying that the correction was noted.
That's it .... I did not receive any further communication from them nor any tracking number. I tried to call the number they gave, 1-877-432-1864, at various times of the day but in vain. There is NO REAL PERSON at the other end ! I soon realized I was cheated.
PLEASE DO NOT PURCHASE FROM IMPRESSIVE LIGHTING WEB STORE .... ITS A HOAX.