Buyer beware. i bought a dishwasher with a 5 year warranty at ikea brooklyn a year ago, just one year ago!!! after just one year the user interface panel is not working and after being given conflicting information and the runaround by several departments at whirlpool i am told that the part is no longer available and cannot be replaced. i am then sent to the ikea dept within the whirlpool dept where i am told that only the senior product engineer can decide how to proceed but that i may not speak with him, no consumer is alowed to speak with him, after many calls back and forth i am told that the machine will be replaced with a compatable machine so that it fits into the space and is panel ready. i was given the model number of
new machine. i was then told to expect a call for delivery and installation but all i got was a call saying that i was not being given new machine, when i said that contradicts what i was told earlie in the week and i referred them to the person i had spoken with i was then told again that i am being given new machine. but the next day I reeive another call (are you getting as dizzy as i was with all the back and forth) from the sr prod manager informing me that he will not give me a new machine in spite of what i was told by previous customer service within ikea dept and that i will receive
refund instead. this however i explained will not cover the cost of replacing the machine with a comparable one that fits the space and is panel ready from ikea so then he said the best he could do was offer me a new dishwasher from kitchenaid (he will not give me another whirlpool machine eventho ths is what i had purchased and this is what fits the space) he narcistically confirmed that the machine he is oferring me does not the same size as mine nor is it panel ready but it is his call and this is the only option he is willing to give me. what am i suppose to do with a machine that will
not fit into the space where the current dishwasher resides, he pretty much said that it is my problem. if you look at the warranty language of the dishwasher i purchased it specifically states that for the duration of the warranty whirpool will be repair the defective product or replace it with the same or a comparable product. but now thier customer service says that this is thier call regardless of what the warranty states. i'm exhauseted by the whirlpool/ikea customer service people, I shouldn't have to fight for what is right and stated in the warranty. weeks later i stil have a useless dishwasher and am still being ignored and/or given the runaround by ikea/whirlpool in my helpless attempts to get them to honor their warranty. they are shameless!
anyone thinking of purchasing an ikea/whirlpool appliance should to be warned about their bogus warranty and that you will be buying at your own risk.
I have been trying for more than six weeks to have an IKEA dishwasher (manufactured by Whirlpool) repaired or replaced under a warranty that still has more than two years to run. The interaction between IKEA service (based in Michigan) and their local service C&E Appliance Service (based in CT) has been one screw-up after another, including claims that parts could not be located nationwide, while the part had actually been shipped to the C&E with no identifying number or name, so the part sat in their receiving department for a week or more until I called to inform C&E that IKEA had shipped the part to them.
Of course, upon installation of the part, the dishwasher still did not work. Then begins the search for the next part, the control board. I'm told by the technician that parts can be difficult to find because the tsunami (in 2011!!!) wiped out the factory in Japan. No response from C&E so I called IKEA again and I was told that I would be emailed a tracking no. once the part was located and shipped. After several more days, I contacted IKEA yet again and was told that the part had shipped, but they could not provide a tracking no. because FedEx doesn't provide them with tracking for 2-day shipments (more bs).
The part finally arrives on a Saturday with no prior notice, so several more days are lost before an appointment can be made to install the control board. Of course, the tech arrives, replaces the second part, and still the unit doesn't work! The tech agrees that there is no longer any alternative but to replace the dishwasher under warranty.
So I call IKEA today and they tell me that the tech's report was filed as the part replaced, the unit working, and the work order closed!!! At no time in over six weeks have I been able to even turn the unit on, much less have it in operating condition. The IKEA supervisor (Ingrid) tells me that I'll have to schedule another service apppointment beofre the unit can be replaced because the tech's notes indicated the unit was repaired successfuly. I have the tech's cell no., so I call and leave a message and give the cell no. to the IKEA rep. I also call the tech's home office and let them know the situation and that I need the tech to get in touch with IKEA to clear things up. I receive a call back the C&E office indicating that the tech has spoken with IKEA and the situation is in the process of being resolved.
After leaving 5 or 6 message with the IKEA rep, I'm told later that evening that she had not been contacted by C&E and their has been no progress in resolving my case. This has been the case throughout six weeks of trying to deal with these people...they tell you whatever they think will shut you up for the moment, while doing next to nothing to solve the problem. On multiple occasions, both C&E and IKEA have promised a return phone call; the only time that it actually occurred I was given incorrect information that was more than a month old. I've easily spent more than six hours on the phone with IKEA and C&E over the last six weeks and I'm no closer to a resolution than I was more than six weeks ago.
They have already spent more than the wholesale value of the unit in parts, shipping, and technician's labor...it boggles the mind why they would want to continue to pour additional resources into this unit rather than providing the replacement unit that should be available under warranty.
I can not recommend IKEA/Whirlpool products, including these brands that are also manufactured by Whirlpool:
What do IKEA customers and the homeless have in common? They only have boxes to live in. IKEA does not have customer service. IKEA does not sell furniture. IKEA sells furniture parts and let the buyer beware. They don't answer the phones, and their internet customer service is just insulting. IKEA charged me for shipping, but did NOT provide a promised referral to assembly. I could not contact them for a replacement because THEY DO NOT HAVE PHONE CUSTOMER SERVICE. THe internet options are flippant and ineffective. I even drove 30 miles back to the Woodbridge store, and as I was placing an order to buy additional (boxes) of furniture PARTS, I learned that the store does not have an assembly service in my area (and it would cost more money but they don't supply it). The result? I paid $99 to have boxes of furniture PARTS delivered, and I can't return it without paying another $99.00, and I can't assemble it. So my imaginary bed, imaginary night stand, are still just cardboard boxes taking up room in my hallway, and I am still sleeping on the floor.BY the way, the mattress sucks. It's supposed to be firm but it is worse than the air mattress I bought from Target. I can dream about a MALM bed, but I still wake up ON THE FLOOR!
It's an illusion folks. IKEA does NOT sell furniture. IKEA sells furniture parts. Very shoddy and unusable furniture parts. I worked in advertising. One of their ad writers is very clever, and it looks nice in the catalog. But IKEA is nothing more than a hustle catalog company. The Swedish illusion? I'll bet anyone they make their stuff in Bangladesh sweat factories.
Penalize customers by its pending procedure/ No customer care
Don’t know whether the headquarter of Ikea Canada notices it or not; Ikea at Calgary definitely is home to many de-motivated employees. It’s an exceptionally bad example of inept management and tardy front-line to those who are interested in studying Commerce/ Management.
We bought a dining table set and some chairs (with tags of “see for details”) at Calgary Ikea in-store. We paid all the items already but were told to pick up those chairs at the delivery counter. Once the chairs were in-stock, we didn’t know what was the purpose of waiting there for an hour? After an hour of waiting, we asked the staff for why some people could get their things ahead of us and those were waiting first? Of course, it wasn’t surprise that the staff were foaming and babbling, making up some kind of alibis.
That’s just illogical and isn’t worth to mention here. The department supervisor wasn’t around. So, other customers weren't sure what was the hold up.
Maybe Ikea intentionally processes certain items/ orders in this way?!
I purchased three items on 06/05/2014 totaling $560.42. The items were 80250976 x2 and one 40227983 which is two bookshelves and one piece that joins them together. These items were delivered to my home and I paid a fee of $60.77 to do so, all charged on my credit card. Shortly after receiving these items I found that the quality was not satisfactory and decided to return them for a refund. I spoke to Kenya Jones from the Ikea resolution team who processed my case and told me someone would contact me within 48 - 72 hours about picking up the items. The only question mark was that I had already assembled one of the items but she said she would note that and it could be discussed when somebody called me. Nobody every contacted me at all. On 06/11/2014 I called the Ikea contact center at 888-888-4532. The person I spoke to had no information about the status of this request. They transferred me to the local Ikea in Centennial, CO and I spoke with someone named Jack in "After Sales". He reported that a pickup was no something they were willing to do unless I drove to the store and paid another delivery fee. I explained that Kenya did not indicate that would be necessary and he said he did not care what I was told before. He was condescending, laughed at me when I requested to speak with a manager and said he did not have to do anything I told him to under any circumstances. When I asked why no one had called me within the time period I was given I was told it was because I should be returning the items myself. The items are large and I do not have the means to return them on my own, so Jack suggested I keep them instead. Again, he did not care who I spoke to before, refused to get me in touch with a manager and refused to give me his last name, even though Kenya Jones offered it at the beginning of the earlier call. Nowhere on the receipt, the order agreement or the signage in the store does it state that a return cannot be made without first paying delivery fees or bringing it yourself, in fact the store signage says the opposite. The service agreement only lays out this policy for "as-is" merchandise of which this was not. The store is basically refusing to refund my money unless I pay the store to pick up my items or bring them back myself. Even if I did bring them back myself, one piece was assembled and Jack informed me that they may or may not refund my money on that one depending on how good of a job I did assembling it. Again, the signage in the store says items can be returned for any reason within the allotted time of which this is. This information also directly contradicts what I was told by Kenya Jones in the Resolution team on 06/07/2014. Ikea in Centennial, CO is either directly ripping people off or is allowing disgruntled employees to do so out of spite.
IKEA Reviews
Buyer beware. i bought a dishwasher with a 5 year warranty at ikea brooklyn a year ago, just one year ago!!! after just one year the user interface panel is not working and after being given conflicting information and the runaround by several departments at whirlpool i am told that the part is no longer available and cannot be replaced. i am then sent to the ikea dept within the whirlpool dept where i am told that only the senior product engineer can decide how to proceed but that i may not speak with him, no consumer is alowed to speak with him, after many calls back and forth i am told that the machine will be replaced with a compatable machine so that it fits into the space and is panel ready. i was given the model number of
new machine. i was then told to expect a call for delivery and installation but all i got was a call saying that i was not being given new machine, when i said that contradicts what i was told earlie in the week and i referred them to the person i had spoken with i was then told again that i am being given new machine. but the next day I reeive another call (are you getting as dizzy as i was with all the back and forth) from the sr prod manager informing me that he will not give me a new machine in spite of what i was told by previous customer service within ikea dept and that i will receive
refund instead. this however i explained will not cover the cost of replacing the machine with a comparable one that fits the space and is panel ready from ikea so then he said the best he could do was offer me a new dishwasher from kitchenaid (he will not give me another whirlpool machine eventho ths is what i had purchased and this is what fits the space) he narcistically confirmed that the machine he is oferring me does not the same size as mine nor is it panel ready but it is his call and this is the only option he is willing to give me. what am i suppose to do with a machine that will
not fit into the space where the current dishwasher resides, he pretty much said that it is my problem. if you look at the warranty language of the dishwasher i purchased it specifically states that for the duration of the warranty whirpool will be repair the defective product or replace it with the same or a comparable product. but now thier customer service says that this is thier call regardless of what the warranty states. i'm exhauseted by the whirlpool/ikea customer service people, I shouldn't have to fight for what is right and stated in the warranty. weeks later i stil have a useless dishwasher and am still being ignored and/or given the runaround by ikea/whirlpool in my helpless attempts to get them to honor their warranty. they are shameless!
anyone thinking of purchasing an ikea/whirlpool appliance should to be warned about their bogus warranty and that you will be buying at your own risk.
I have been trying for more than six weeks to have an IKEA dishwasher (manufactured by Whirlpool) repaired or replaced under a warranty that still has more than two years to run. The interaction between IKEA service (based in Michigan) and their local service C&E Appliance Service (based in CT) has been one screw-up after another, including claims that parts could not be located nationwide, while the part had actually been shipped to the C&E with no identifying number or name, so the part sat in their receiving department for a week or more until I called to inform C&E that IKEA had shipped the part to them.
Of course, upon installation of the part, the dishwasher still did not work. Then begins the search for the next part, the control board. I'm told by the technician that parts can be difficult to find because the tsunami (in 2011!!!) wiped out the factory in Japan. No response from C&E so I called IKEA again and I was told that I would be emailed a tracking no. once the part was located and shipped. After several more days, I contacted IKEA yet again and was told that the part had shipped, but they could not provide a tracking no. because FedEx doesn't provide them with tracking for 2-day shipments (more bs).
The part finally arrives on a Saturday with no prior notice, so several more days are lost before an appointment can be made to install the control board. Of course, the tech arrives, replaces the second part, and still the unit doesn't work! The tech agrees that there is no longer any alternative but to replace the dishwasher under warranty.
So I call IKEA today and they tell me that the tech's report was filed as the part replaced, the unit working, and the work order closed!!! At no time in over six weeks have I been able to even turn the unit on, much less have it in operating condition. The IKEA supervisor (Ingrid) tells me that I'll have to schedule another service apppointment beofre the unit can be replaced because the tech's notes indicated the unit was repaired successfuly. I have the tech's cell no., so I call and leave a message and give the cell no. to the IKEA rep. I also call the tech's home office and let them know the situation and that I need the tech to get in touch with IKEA to clear things up. I receive a call back the C&E office indicating that the tech has spoken with IKEA and the situation is in the process of being resolved.
After leaving 5 or 6 message with the IKEA rep, I'm told later that evening that she had not been contacted by C&E and their has been no progress in resolving my case. This has been the case throughout six weeks of trying to deal with these people...they tell you whatever they think will shut you up for the moment, while doing next to nothing to solve the problem. On multiple occasions, both C&E and IKEA have promised a return phone call; the only time that it actually occurred I was given incorrect information that was more than a month old. I've easily spent more than six hours on the phone with IKEA and C&E over the last six weeks and I'm no closer to a resolution than I was more than six weeks ago.
They have already spent more than the wholesale value of the unit in parts, shipping, and technician's labor...it boggles the mind why they would want to continue to pour additional resources into this unit rather than providing the replacement unit that should be available under warranty.
I can not recommend IKEA/Whirlpool products, including these brands that are also manufactured by Whirlpool:
Acros, Admiral, Amana, Bauknecht, Brastemp, Consul, Estate, Gladiator GarageWorks, Hotpoint (Europe), IKEA, Indesit, Inglis, Jenn-Air, KitchenAid, Maytag, Privileg, Roper, Scholtès, Whirlpool.
What do IKEA customers and the homeless have in common? They only have boxes to live in. IKEA does not have customer service. IKEA does not sell furniture. IKEA sells furniture parts and let the buyer beware. They don't answer the phones, and their internet customer service is just insulting. IKEA charged me for shipping, but did NOT provide a promised referral to assembly. I could not contact them for a replacement because THEY DO NOT HAVE PHONE CUSTOMER SERVICE. THe internet options are flippant and ineffective. I even drove 30 miles back to the Woodbridge store, and as I was placing an order to buy additional (boxes) of furniture PARTS, I learned that the store does not have an assembly service in my area (and it would cost more money but they don't supply it). The result? I paid $99 to have boxes of furniture PARTS delivered, and I can't return it without paying another $99.00, and I can't assemble it. So my imaginary bed, imaginary night stand, are still just cardboard boxes taking up room in my hallway, and I am still sleeping on the floor.BY the way, the mattress sucks. It's supposed to be firm but it is worse than the air mattress I bought from Target. I can dream about a MALM bed, but I still wake up ON THE FLOOR!
It's an illusion folks. IKEA does NOT sell furniture. IKEA sells furniture parts. Very shoddy and unusable furniture parts. I worked in advertising. One of their ad writers is very clever, and it looks nice in the catalog. But IKEA is nothing more than a hustle catalog company. The Swedish illusion? I'll bet anyone they make their stuff in Bangladesh sweat factories.
IKEA CANADA, CALGARY ALBERTA
Penalize customers by its pending procedure/ No customer care
Don’t know whether the headquarter of Ikea Canada notices it or not; Ikea at Calgary definitely is home to many de-motivated employees. It’s an exceptionally bad example of inept management and tardy front-line to those who are interested in studying Commerce/ Management.
We bought a dining table set and some chairs (with tags of “see for details”) at Calgary Ikea in-store. We paid all the items already but were told to pick up those chairs at the delivery counter. Once the chairs were in-stock, we didn’t know what was the purpose of waiting there for an hour? After an hour of waiting, we asked the staff for why some people could get their things ahead of us and those were waiting first? Of course, it wasn’t surprise that the staff were foaming and babbling, making up some kind of alibis.
That’s just illogical and isn’t worth to mention here. The department supervisor wasn’t around. So, other customers weren't sure what was the hold up.
Maybe Ikea intentionally processes certain items/ orders in this way?!
I purchased three items on 06/05/2014 totaling $560.42. The items were 80250976 x2 and one 40227983 which is two bookshelves and one piece that joins them together. These items were delivered to my home and I paid a fee of $60.77 to do so, all charged on my credit card. Shortly after receiving these items I found that the quality was not satisfactory and decided to return them for a refund. I spoke to Kenya Jones from the Ikea resolution team who processed my case and told me someone would contact me within 48 - 72 hours about picking up the items. The only question mark was that I had already assembled one of the items but she said she would note that and it could be discussed when somebody called me. Nobody every contacted me at all. On 06/11/2014 I called the Ikea contact center at 888-888-4532. The person I spoke to had no information about the status of this request. They transferred me to the local Ikea in Centennial, CO and I spoke with someone named Jack in "After Sales". He reported that a pickup was no something they were willing to do unless I drove to the store and paid another delivery fee. I explained that Kenya did not indicate that would be necessary and he said he did not care what I was told before. He was condescending, laughed at me when I requested to speak with a manager and said he did not have to do anything I told him to under any circumstances. When I asked why no one had called me within the time period I was given I was told it was because I should be returning the items myself. The items are large and I do not have the means to return them on my own, so Jack suggested I keep them instead. Again, he did not care who I spoke to before, refused to get me in touch with a manager and refused to give me his last name, even though Kenya Jones offered it at the beginning of the earlier call. Nowhere on the receipt, the order agreement or the signage in the store does it state that a return cannot be made without first paying delivery fees or bringing it yourself, in fact the store signage says the opposite. The service agreement only lays out this policy for "as-is" merchandise of which this was not. The store is basically refusing to refund my money unless I pay the store to pick up my items or bring them back myself. Even if I did bring them back myself, one piece was assembled and Jack informed me that they may or may not refund my money on that one depending on how good of a job I did assembling it. Again, the signage in the store says items can be returned for any reason within the allotted time of which this is. This information also directly contradicts what I was told by Kenya Jones in the Resolution team on 06/07/2014. Ikea in Centennial, CO is either directly ripping people off or is allowing disgruntled employees to do so out of spite.