Total ripoff! Placed an order and wondered after almost 2 weeks why it hadn't shipped. Logged on to my account to see that the order had been cancelled! Emailed their "help" where they guarantee 24 hour response (4 hours in most cases), After one week I emailed a follow up, then again in a few days and again in a few more. Finally received a response saying that the product as not available (why did the site allow me to order it then?). Wonder why there was absolutely no communication about the lack of availability or the cancellation??? Money was put into a "credit" on my account (plus $10 credit for my inconvenience..although that "inconvenience" credit is only available for a very limited period of time. Checked the site every day for a way to use that "credit" (actually MY MONEY!), but never had my size in anything. Finally had my size and I placed an order.
Received an email stating that the product had shipped and would be here in approximately 4 business days. gave them three extra days, logged on to my account to see that the order had shipped. Contacted "customer service" and, after an extremely long wait as told that my credit card had been declined. Interesting that I was using my credit from Ideeli plus 9.57 from my PayPal account. Reality is that the product was never shipped. They state that it as still available, and provided a link to the order. Now, instead of the 9.57 difference, there is now over a $30 difference, but now I am getting FREE shipping! Yay! Without that, the difference would be over $40. So now I don't have my order, I don't have my money and they want even more money! And they refuse to give me my money back...will only hold it as a "credit". Total SCAM ARTISTS! And again there was no communication about the order, other than the one email that stated that the order had shipped!
What good are good prices when they won't ship and they keep your money???!!!
Was double billed. Selected credit card to charge purchase to they also charged debit card on file overdrawing my bank account.
All I wanted was an apology and funds returned to debit card. Still waiting for money to be released at the bank. While they also charged credit card.
Cannot reach a human, live chat is a joke and before you can finish they cut the connection. Then have the audacity to put edited live chat on an email. Tried calling a number on caller id from a human calling day before; they hung up on me, called back, they told me they were a shoe company.
No customer support, sorry crooked billing dept. but good products at a good price. Pity they wouldn't work with me. Hate to give them up but the treatment I have gotten demands I never do business with them again.
Ideeli Inc. Reviews
Total ripoff! Placed an order and wondered after almost 2 weeks why it hadn't shipped. Logged on to my account to see that the order had been cancelled! Emailed their "help" where they guarantee 24 hour response (4 hours in most cases), After one week I emailed a follow up, then again in a few days and again in a few more. Finally received a response saying that the product as not available (why did the site allow me to order it then?). Wonder why there was absolutely no communication about the lack of availability or the cancellation??? Money was put into a "credit" on my account (plus $10 credit for my inconvenience..although that "inconvenience" credit is only available for a very limited period of time. Checked the site every day for a way to use that "credit" (actually MY MONEY!), but never had my size in anything. Finally had my size and I placed an order.
Received an email stating that the product had shipped and would be here in approximately 4 business days. gave them three extra days, logged on to my account to see that the order had shipped. Contacted "customer service" and, after an extremely long wait as told that my credit card had been declined. Interesting that I was using my credit from Ideeli plus 9.57 from my PayPal account. Reality is that the product was never shipped. They state that it as still available, and provided a link to the order. Now, instead of the 9.57 difference, there is now over a $30 difference, but now I am getting FREE shipping! Yay! Without that, the difference would be over $40. So now I don't have my order, I don't have my money and they want even more money! And they refuse to give me my money back...will only hold it as a "credit". Total SCAM ARTISTS! And again there was no communication about the order, other than the one email that stated that the order had shipped!
What good are good prices when they won't ship and they keep your money???!!!
Was double billed. Selected credit card to charge purchase to they also charged debit card on file overdrawing my bank account.
All I wanted was an apology and funds returned to debit card. Still waiting for money to be released at the bank. While they also charged credit card.
Cannot reach a human, live chat is a joke and before you can finish they cut the connection. Then have the audacity to put edited live chat on an email. Tried calling a number on caller id from a human calling day before; they hung up on me, called back, they told me they were a shoe company.
No customer support, sorry crooked billing dept. but good products at a good price. Pity they wouldn't work with me. Hate to give them up but the treatment I have gotten demands I never do business with them again.