I purchased a thermostat from these guys. After reviewing several similar products from the same manufacturer, I selected (I am pretty sure) a model T8900. I subsequently received (and upon review, every post-purchase record from them reflected) a model T7900. These two devices are exactly the same price, come in a nearly identical box and have identical outward appearance in nearly every way visible prior to installation. The firmware is different and there may be a slight difference in processor speed, but otherwise, the products are nearly indistinguishable.
As such, I did not notice the error until the thermostat powered up after installation. I promptly contacted them to try and return it and they basically told me that as soon as I opened the box, any possibility of a return was out the window. They do not accept returns on merchandise that has been opened.
After looking at their rebuttal to another report here, I fully expect them to attempt to discredit my report and give some c**k-and-bull story about me being unreasonable and trying to take advantage of them.
Fortunately for that guy, he purchased through Amazon and Amazon refunded his purchase. That tells me that things probably were not as claimed by HVACPW. Unfortunately for me, I had ordered from them directly, so I had no recourse beyond their refusal.
(Google and PayPal protection are limited to them complying with their policies, which, they did. Their policy if you carefully review the fine print does, indeed, say that they don't accept returns on merchandise that's been opened.)
To this day, I believe a software error in their site translated my order to something different from what was displayed in my cart at checkout (I'd bounced back and forth between the products before making a decision enough times, it's not unlikely this was stale hidden form data, javascript variables, or even cookie cruft), but unfortunately, I cannot absolutely prove that. Without absolute proof, I'm stuck with them claiming I clicked the wrong product and it's supposedly my fault.
I ended up having to sell the wrong thermostat on eBay for about a 25% discount off what I paid after paying all the hidden eBay and PayPal fees and covering the shipping.
So... Caveat Emptor. I won't ever buy from these guys again. As to their likely rebuttal... Bring it.
HVAC Parts Warehouse Reviews
I purchased a thermostat from these guys. After reviewing several similar products from the same manufacturer, I selected (I am pretty sure) a model T8900. I subsequently received (and upon review, every post-purchase record from them reflected) a model T7900. These two devices are exactly the same price, come in a nearly identical box and have identical outward appearance in nearly every way visible prior to installation. The firmware is different and there may be a slight difference in processor speed, but otherwise, the products are nearly indistinguishable.
As such, I did not notice the error until the thermostat powered up after installation. I promptly contacted them to try and return it and they basically told me that as soon as I opened the box, any possibility of a return was out the window. They do not accept returns on merchandise that has been opened.
After looking at their rebuttal to another report here, I fully expect them to attempt to discredit my report and give some c**k-and-bull story about me being unreasonable and trying to take advantage of them.
Fortunately for that guy, he purchased through Amazon and Amazon refunded his purchase. That tells me that things probably were not as claimed by HVACPW. Unfortunately for me, I had ordered from them directly, so I had no recourse beyond their refusal.
(Google and PayPal protection are limited to them complying with their policies, which, they did. Their policy if you carefully review the fine print does, indeed, say that they don't accept returns on merchandise that's been opened.)
To this day, I believe a software error in their site translated my order to something different from what was displayed in my cart at checkout (I'd bounced back and forth between the products before making a decision enough times, it's not unlikely this was stale hidden form data, javascript variables, or even cookie cruft), but unfortunately, I cannot absolutely prove that. Without absolute proof, I'm stuck with them claiming I clicked the wrong product and it's supposedly my fault.
I ended up having to sell the wrong thermostat on eBay for about a 25% discount off what I paid after paying all the hidden eBay and PayPal fees and covering the shipping.
So... Caveat Emptor. I won't ever buy from these guys again. As to their likely rebuttal... Bring it.