I was guaranteed no less than 25mbpm. About 6 weeks ago it dropped to 17. I made at least 4 phone calls trying to resolve the problem. They finally came to the conclusion that they needed to send a tech person out. They told me it would be two weeks before they could get to me. The day before they were scheduled to arrive I received a text confirming the time. They never showed up. I called and Hughes could not reach the tech person but told me they would get in touch with me the next day. No such luck so I called them again. This time they told me it would be another week before they could come and I have prior commitments on the only day they can come so again I am out of luck. Again it has been six weeks. What I really bad company.
Since June 4 we have had someone stealing our data when our computer and internet is unpluged. It has been reported but they do not care. One customer rep says our box is bad next one says no. Unplug your Hughes box and call us back in one hour. Next rep says oh no you should not have unplugged it.
We will have to run a test, they have done this ten or more times call us back in 1 hr, 2 hr 3 hours. They never return calls as promised. They say they have no supervisor. We are paying good money for data we do not get because someone other than us is using it. We were gone for ten days internet unpluged and off and almost all our data gone. Computers at home. They are liars and cheats; they need to be shut down and fined.
Hughesnet is a bait and switch company. I have their service and it is so aweful that I can not log onto facebook most days. my bill started out at $60 a month and misteriously made its way up to a $100 a month with no explanation. I've contacted the company multiple times to try and get them to send a technitian out to see if there is something wrong with the system. They refuse to send someone out everytime I contact them. My internet service gets worse and my bill goes up. They are running your standard run of the mil bait and switch scam. Someone needs to look into this company that I am sure is ripping off many Americans.
Huhhes net gen4, Tried to make me repurchase all of the equipment I bought from them claiming your equipment is out of date 60-90 days from purchase. Even though my equipment isn't broken
I wanted to get rid of my phone co. and save money with vonage or basic talk and get faster internet. Hughesnet promised they could help with a pre-paid free 30 day trial. I gave them credit card and bought equipment from them, cause it's cheaper to buy longterm instead of renting. I tried them for 20 days and called to cancel. It did not work out. They said send equipment back, I did. no refund on cc statement after a month. I called and they said they did not recieve I gave tracking info. they said they did not have a 30 day trial. I disputed the charge, they re-charged.
I want to make everyone know what Hughes is doing to everyone. They are thieves. And even worse thieves than before they settled last lawsuit. I am so angry. i have been round and round screeming mad at thier pathedic liars over phone. Once i even got six months free service. So if they are willing to do that to shut one person up. that tells you how much they are ripping people off. I have never got even 1.5 Mps ever. I have complained until it made me physically ill. And they advertise 15 Mps. I am so angry it makes me sick how these corporations keep F* us!!!! They have over sold there bandwidth and the keep right on going. F* YOU! Hughesnet. We are coming.
Hughesnet should be the subject of a class-action lawsuit. Its sales representatives misrepresent facts including, but not limited to, the quality of service and the pricing. I do not know how many people experience what I have been experiencing, insofar as the connection speed and the modem rebooting every 10 minutes, but I can't imagine it not being a nationwide problem. I recently spoke with a Hughesnet representative, who happened to be in the Philippines, about upgrading my service, since I had purportedly went though all of my allowed mb within 6 days from it being refreshed (a lie).
The representative told me I would have access to the additional speed within 15-20 minutes. I later received an email from Hughesnet stating that the upgrade would only be available between the hours of 2-8 a.m. Seriously! I informed Hughesnet that I was canceling my service at which time they told me I would be charged a $250 cancellation fee. Not only is this unconscionable, it's exploitative. Why would I pay $250 for nothing? I believe that Hughesnet should be made a party to a class-action lawsuit, and investigated by the FCC and FBI.
I called when I moved to Monon Indiana to get services as I am a current student in college. I could not miss classes because of no wifi and called to see if they provided services here at my address. No one else was available for this area at the time I needed it and called the company , explaining to them that I had to have the service because I spent a lot of time on the internet doing my homework. I listened to the guy on the other end tell me about services but he did not explain everything.
The gentlement I spoke with did not explain that I would have limited access to the internet as I was under the impression I had unlimited just like Comcast offered. I paid my bills on time until I finally stopped due to the fact that I had to have internet and this was not cutting it and I called to cancel my service, only after I had to call in almost every two days to add money (extra money), to my account that I didnt have to give away. After doing this for around two months, I asked to cancel my service but it was not done.
The representative that I continued to call and speak with were rude and only wanted to upgrade from 10 GB to 20 Gb which still was not enough and was not solving my problem. I explained on each occassion that I could not use the service or pay for something I was not being provided with.
Since then, I have been turned over to Joseph, Mann, and Creed to collect a debt that I feel is not even mine becasue I have only had false information since the beginning of service. I have been continually harrassed by the collection agency and was told that I was being charged for early termination and a satellite radio that I did not send back, they said.
Today I talked to Mary Gonzelous, in Texas at Customer Service and she helped me as much as she could. I was told that after sending a satellite signal to the radio, they in fact, found it and I was being creditied 200.00 on my account but that I still owe termination fees of 592.00. I asked if they could send me itemized copy of the things they were stating to me over the phone and I them let them know that I was going to report them to the BBB, Fox News Channel and any media that would listen to my cry. I have been a victim of fraud and I am ready to file a class action lawsuit of my own for all of the time I have wasted on trying to resolve this issue.
As of today, I owe 592. after being credited for 200 on the radio they found. I have been given a case number / Reference Number 44508992. I have been continually harrassed for months and have had Comcast install service so that my grades are not suffering. Becasue of Hughesnet being neglegent, I went down a few points in my classes but have managed to pull my grades up. My classes cost 1190. each, believe me, I can't afford to fail classes and am trying to work on getting a PHD, in 4 years.
I am anal about my bills, my credit is good and I pay all of my bills on time. This has been uncalled for and I will be doing everything in my power to let others know what Hughesnet is about and how they lIE.
They lied to us to get us stuck in a contract. The sales rep told us the plan was 30GIGS a month. Then we would get "Bonus Usage" at night when the system is slower for maintanace and what not. This usage is in the middle of the night when none uses it anyways. Anyways, what it actually turned out to be was only 15GIGS durring the day, and 15GIGS at night. Totally lied to us. They also keep just automatically opting us into auto bill pay when we pay the bill. We keep telling them to take it off, and they say they do, then it opts us back in again. Their reason was that if you pay with a card, it recognizes it, and automatically just opts you back into it. YOu don't hit agree or a checkbox or anything, you find out when your statement shows extra drafts from them. I am sick of this kind of stuff going on, and now am bound by a contract. I wish I could just lie and make up fake stuff to get people bound by the system to pay me for what I did not sell them. Heck, I would be reach too! I am done with this, and enough is enough.
The service is horrible do not ever deal with this company. Every month the bill was going up without explanation. They would never come out and help with any issues and they would tell us it was user error.
I would never recommend this company. The service is super slow and the equipment is faulty. They are charging us $300 just to get out of the contract because there service is not compatable even after they told us it was.
They are horrible and do not do what they say they will.
I had Hughesnet until the end of my contract, June2014. About 6 months before my contract end I began having problems. So in May 2014 I called to set up a disconnect for my contract end date, and was informed that I couldn't do that. Bewildered, I asked when I could set up a disconnect and was informed I could call back on my contract end date and it would be disconnected. Mind you, if anybody calls HughesNet customer service, the call is answered by an outsourced company outside the U.S. and communication is difficult. I asked the rep if she was in the U.S. and she told me she wasn't, that she was in another country.
So anyway, I called again on my contract end date and was quickly informed that HughesNet policy required a 30 day notice before I could disconnect. I tried to explain to the lady on the other end of the phone that I tried to do that a month prior, and told her what happened but she didn't understand me very well because of the language barrier. I also asked this rep if she was located in the U.S. and she QUICKLY said she was not. She spoke broken English and her accent was difficult to make out the English words she COULD say. Needless to say I knew I was going to be on the phone for a while, and I was for over an hour.
It is now over an hour later and I'm STILL trying to set up a disconnect and finally got through to her what I was trying to do. I ended up having to pay for an extra month of service that I wasn't intending on. HughesNet "policy" will NOT allow customers to call and schedule a disconnect on their contract end date; at the same time, HughesNet policy also requires a 30 day advance notice of a disconnect. So basically anybody who signs on with HughesNet is already going to be screwed out of a full month of service just by trying to disconnect ON the contract end date.
In addition, I explained to the customer service representative that I was moving, hence the disconnect, and she tried for 37 minutes to talk me into keeping service by offering discounts. I repeatedly told her I was MOVING so I needed to disconnect service and did NOT want to bring my service to my new location because where I was moving to had other internet options. She finally stopped badgering me and we set up a disconnect. I specifically asked this woman repeatedly if I needed to return any equipment and she told me, "No" each time I asked. Here it is 3 months later and I get my credit card bill with a $324.75 charge on it from HughesNet.
Dreading having to call "customer service" again I did it anyway. Yep, you guessed it, another outsourced customer service representative. This time it was a guy who obviously thinks women are inferior and talked to me as if I were a toddler the entire conversation, which royally pissed me off. So I explain to this guy the charge, and how I disconnected to move, and how I wasn't anywhere near my previous location, and how I repeatedly asked the previous lady if I needed to return stuff, and he put me on hold to "look at the notes" from that call.
So miraculously in those previous notes, the lady apparently informed me I would be needing to return equipment, despite the fact I asked her this multiple times and she told me that I didn't. The man called me a liar, and by this time I was past livid because of the tone he had taken with me the entire conversation. I ended up using profanity, to which he gave me my "First Warning" and continued to belittle me with his tone. I know I should have kept my cool, but seriously??? This was too much for anybody by this point. I then asked to speak with a supervisor, to which he quickly informed me that none were available.
He then said since I no longer lived near my previous service address that he could send a technician out there and they could remove the transmitter that must be worth millions for them to be charging people out the ass for. Even though I know for a fact the "transmitters" are NOT reused or anything because I know people who work for sattelite based companies for tv/internet and they told me they never put used transmitters in a customer's sattelite. Anyway, after I saw a light at the end of the tunnel with a technician being sent out, he told me I would still be responsible for sending the equipment back. I wanted to pull my hair out!!!
I told him slowly as I could that I was far away from that location now because I had moved, and he had nerve to tell me that probably not today, but he was sure I could get back there and return the equipment. I couldn't believe what I was hearing! I told him there was NO way I was making that far of a trip for that reason, so conveniently he patched me through to a.... get this.... SUPERVISOR!!!!! Even though there were none there when I asked for one a few minutes earlier. So I spoke with the supervisor and she says she put in a work order for a technician to go to the old service address and remove the transmitter, and maybe the technician will mail it back to the warehouse on my behalf since I no longer live in the area. Then once it gets there I'll get a refund on my credit card. OK. I'll see how far I get with that one.
I regret that I did not research Hughes Net internet service before having it installed in May. It is horrible!! It is slow, and we lose service anytime clouds are overhead. I missed the 30 day free cancellation window, so now I am paying $300 to get out of our contract. It is worth it. I have never gone online to write a review for a service provider before. I felt that I needed to in this case to warn others. Do not get Hughes Net.
Contacted (by phone) HughesNet about internet service. Told the salesman exactly what I needed and wanted (internet with video streaming). Expected and got the sales push for things I did not want, but rejected these. The salesman assured me multiple times that the plan he was selling me would provide what I wanted. I should have been alerted when the salesman spent 5 minutes at the end of this reading company disclaimers (at a high rate of speed and a low voice). In truth, although I was on the phone, I found myself checking my back pocket for my wallet. When the installer arrived about 3 days later he said I am here to install the internet and phone service you ordered. We had to tell him that we did not order any phone service. After he completed his work and left (fortunately without installing phone service) I sat down to test out my new internet service by watching a Netflix streamed movie. Well, I could at least access the streamed movies on Netflix, but when I tried to watch them they would run for about 1 minute and then spend 2-3 minutes rebuffering. Thus it was impossible to watch. As it turns out, all video streaming runs that way and therefore the plan I have is completely useless for that. I contacted the company, and of course they said.... you guessed it, for another $10 a month I can upgrade to a plan that they assure me will allow me to watch video streaming. I rejected their offer simply on principle, so now I am stuck with HughesNet for another 11 months. What a ripoff.
I have been a subscriber to Hughesnet ISP for over 3 years now. Started out with Gen 3 and was not really satisfied with their service. Then they changed to Gen 4 with supposedly a FAP policy. The letters I got in the mail and the TV adds told how much faster and better Gen 4 was supposed to be and just what more you could do with Gen 4. After our 2 yr contract was up with Gen 3 we (my family) decided we would like to switch over to Gen 4. Immediately after switching, we very quickly found out just what a lie it was that Gen 4 was any better than Gen 3. I have seen many complaints about speed with Gen 4, which was supposed to be much faster than Gen 3. But speed is not my big complaint. I have also seen many complaints where people are getting ripped off of the internet daily and bonus allowances, and this is my biggest complaint. My total allowance is gone in just a week or 2 leaving me the rest of the 30 days before reset hardly able to access any sites and also only being able to barely read my email. I am totally unable to send an email once the allowance it gone. So every month I am getting ripped off on the amount of money I pay for thier very unfair service.
Hughes Communications Reviews
Poor service
I was guaranteed no less than 25mbpm. About 6 weeks ago it dropped to 17. I made at least 4 phone calls trying to resolve the problem. They finally came to the conclusion that they needed to send a tech person out. They told me it would be two weeks before they could get to me. The day before they were scheduled to arrive I received a text confirming the time. They never showed up. I called and Hughes could not reach the tech person but told me they would get in touch with me the next day. No such luck so I called them again. This time they told me it would be another week before they could come and I have prior commitments on the only day they can come so again I am out of luck. Again it has been six weeks. What I really bad company.
Since June 4 we have had someone stealing our data when our computer and internet is unpluged. It has been reported but they do not care. One customer rep says our box is bad next one says no. Unplug your Hughes box and call us back in one hour. Next rep says oh no you should not have unplugged it.
We will have to run a test, they have done this ten or more times call us back in 1 hr, 2 hr 3 hours. They never return calls as promised. They say they have no supervisor. We are paying good money for data we do not get because someone other than us is using it. We were gone for ten days internet unpluged and off and almost all our data gone. Computers at home. They are liars and cheats; they need to be shut down and fined.
Hughesnet is a bait and switch company. I have their service and it is so aweful that I can not log onto facebook most days. my bill started out at $60 a month and misteriously made its way up to a $100 a month with no explanation. I've contacted the company multiple times to try and get them to send a technitian out to see if there is something wrong with the system. They refuse to send someone out everytime I contact them. My internet service gets worse and my bill goes up. They are running your standard run of the mil bait and switch scam. Someone needs to look into this company that I am sure is ripping off many Americans.
Huhhes net gen4, Tried to make me repurchase all of the equipment I bought from them claiming your equipment is out of date 60-90 days from purchase. Even though my equipment isn't broken
I wanted to get rid of my phone co. and save money with vonage or basic talk and get faster internet. Hughesnet promised they could help with a pre-paid free 30 day trial. I gave them credit card and bought equipment from them, cause it's cheaper to buy longterm instead of renting. I tried them for 20 days and called to cancel. It did not work out. They said send equipment back, I did. no refund on cc statement after a month. I called and they said they did not recieve I gave tracking info. they said they did not have a 30 day trial. I disputed the charge, they re-charged.
I want to make everyone know what Hughes is doing to everyone. They are thieves. And even worse thieves than before they settled last lawsuit. I am so angry. i have been round and round screeming mad at thier pathedic liars over phone. Once i even got six months free service. So if they are willing to do that to shut one person up. that tells you how much they are ripping people off. I have never got even 1.5 Mps ever. I have complained until it made me physically ill. And they advertise 15 Mps. I am so angry it makes me sick how these corporations keep F* us!!!! They have over sold there bandwidth and the keep right on going. F* YOU! Hughesnet. We are coming.
Hughesnet should be the subject of a class-action lawsuit. Its sales representatives misrepresent facts including, but not limited to, the quality of service and the pricing. I do not know how many people experience what I have been experiencing, insofar as the connection speed and the modem rebooting every 10 minutes, but I can't imagine it not being a nationwide problem. I recently spoke with a Hughesnet representative, who happened to be in the Philippines, about upgrading my service, since I had purportedly went though all of my allowed mb within 6 days from it being refreshed (a lie).
The representative told me I would have access to the additional speed within 15-20 minutes. I later received an email from Hughesnet stating that the upgrade would only be available between the hours of 2-8 a.m. Seriously! I informed Hughesnet that I was canceling my service at which time they told me I would be charged a $250 cancellation fee. Not only is this unconscionable, it's exploitative. Why would I pay $250 for nothing? I believe that Hughesnet should be made a party to a class-action lawsuit, and investigated by the FCC and FBI.
Do Not Use Their Service Under Any Circumstances
I called when I moved to Monon Indiana to get services as I am a current student in college. I could not miss classes because of no wifi and called to see if they provided services here at my address. No one else was available for this area at the time I needed it and called the company , explaining to them that I had to have the service because I spent a lot of time on the internet doing my homework. I listened to the guy on the other end tell me about services but he did not explain everything.
The gentlement I spoke with did not explain that I would have limited access to the internet as I was under the impression I had unlimited just like Comcast offered. I paid my bills on time until I finally stopped due to the fact that I had to have internet and this was not cutting it and I called to cancel my service, only after I had to call in almost every two days to add money (extra money), to my account that I didnt have to give away. After doing this for around two months, I asked to cancel my service but it was not done.
The representative that I continued to call and speak with were rude and only wanted to upgrade from 10 GB to 20 Gb which still was not enough and was not solving my problem. I explained on each occassion that I could not use the service or pay for something I was not being provided with.
Since then, I have been turned over to Joseph, Mann, and Creed to collect a debt that I feel is not even mine becasue I have only had false information since the beginning of service. I have been continually harrassed by the collection agency and was told that I was being charged for early termination and a satellite radio that I did not send back, they said.
Today I talked to Mary Gonzelous, in Texas at Customer Service and she helped me as much as she could. I was told that after sending a satellite signal to the radio, they in fact, found it and I was being creditied 200.00 on my account but that I still owe termination fees of 592.00. I asked if they could send me itemized copy of the things they were stating to me over the phone and I them let them know that I was going to report them to the BBB, Fox News Channel and any media that would listen to my cry. I have been a victim of fraud and I am ready to file a class action lawsuit of my own for all of the time I have wasted on trying to resolve this issue.
As of today, I owe 592. after being credited for 200 on the radio they found. I have been given a case number / Reference Number 44508992. I have been continually harrassed for months and have had Comcast install service so that my grades are not suffering. Becasue of Hughesnet being neglegent, I went down a few points in my classes but have managed to pull my grades up. My classes cost 1190. each, believe me, I can't afford to fail classes and am trying to work on getting a PHD, in 4 years.
I am anal about my bills, my credit is good and I pay all of my bills on time. This has been uncalled for and I will be doing everything in my power to let others know what Hughesnet is about and how they lIE.
They lied to us to get us stuck in a contract. The sales rep told us the plan was 30GIGS a month. Then we would get "Bonus Usage" at night when the system is slower for maintanace and what not. This usage is in the middle of the night when none uses it anyways. Anyways, what it actually turned out to be was only 15GIGS durring the day, and 15GIGS at night. Totally lied to us. They also keep just automatically opting us into auto bill pay when we pay the bill. We keep telling them to take it off, and they say they do, then it opts us back in again. Their reason was that if you pay with a card, it recognizes it, and automatically just opts you back into it. YOu don't hit agree or a checkbox or anything, you find out when your statement shows extra drafts from them. I am sick of this kind of stuff going on, and now am bound by a contract. I wish I could just lie and make up fake stuff to get people bound by the system to pay me for what I did not sell them. Heck, I would be reach too! I am done with this, and enough is enough.
The service is horrible do not ever deal with this company. Every month the bill was going up without explanation. They would never come out and help with any issues and they would tell us it was user error.
I would never recommend this company. The service is super slow and the equipment is faulty. They are charging us $300 just to get out of the contract because there service is not compatable even after they told us it was.
They are horrible and do not do what they say they will.
I had Hughesnet until the end of my contract, June2014. About 6 months before my contract end I began having problems. So in May 2014 I called to set up a disconnect for my contract end date, and was informed that I couldn't do that. Bewildered, I asked when I could set up a disconnect and was informed I could call back on my contract end date and it would be disconnected. Mind you, if anybody calls HughesNet customer service, the call is answered by an outsourced company outside the U.S. and communication is difficult. I asked the rep if she was in the U.S. and she told me she wasn't, that she was in another country.
So anyway, I called again on my contract end date and was quickly informed that HughesNet policy required a 30 day notice before I could disconnect. I tried to explain to the lady on the other end of the phone that I tried to do that a month prior, and told her what happened but she didn't understand me very well because of the language barrier. I also asked this rep if she was located in the U.S. and she QUICKLY said she was not. She spoke broken English and her accent was difficult to make out the English words she COULD say. Needless to say I knew I was going to be on the phone for a while, and I was for over an hour.
It is now over an hour later and I'm STILL trying to set up a disconnect and finally got through to her what I was trying to do. I ended up having to pay for an extra month of service that I wasn't intending on. HughesNet "policy" will NOT allow customers to call and schedule a disconnect on their contract end date; at the same time, HughesNet policy also requires a 30 day advance notice of a disconnect. So basically anybody who signs on with HughesNet is already going to be screwed out of a full month of service just by trying to disconnect ON the contract end date.
In addition, I explained to the customer service representative that I was moving, hence the disconnect, and she tried for 37 minutes to talk me into keeping service by offering discounts. I repeatedly told her I was MOVING so I needed to disconnect service and did NOT want to bring my service to my new location because where I was moving to had other internet options. She finally stopped badgering me and we set up a disconnect. I specifically asked this woman repeatedly if I needed to return any equipment and she told me, "No" each time I asked. Here it is 3 months later and I get my credit card bill with a $324.75 charge on it from HughesNet.
Dreading having to call "customer service" again I did it anyway. Yep, you guessed it, another outsourced customer service representative. This time it was a guy who obviously thinks women are inferior and talked to me as if I were a toddler the entire conversation, which royally pissed me off. So I explain to this guy the charge, and how I disconnected to move, and how I wasn't anywhere near my previous location, and how I repeatedly asked the previous lady if I needed to return stuff, and he put me on hold to "look at the notes" from that call.
So miraculously in those previous notes, the lady apparently informed me I would be needing to return equipment, despite the fact I asked her this multiple times and she told me that I didn't. The man called me a liar, and by this time I was past livid because of the tone he had taken with me the entire conversation. I ended up using profanity, to which he gave me my "First Warning" and continued to belittle me with his tone. I know I should have kept my cool, but seriously??? This was too much for anybody by this point. I then asked to speak with a supervisor, to which he quickly informed me that none were available.
He then said since I no longer lived near my previous service address that he could send a technician out there and they could remove the transmitter that must be worth millions for them to be charging people out the ass for. Even though I know for a fact the "transmitters" are NOT reused or anything because I know people who work for sattelite based companies for tv/internet and they told me they never put used transmitters in a customer's sattelite. Anyway, after I saw a light at the end of the tunnel with a technician being sent out, he told me I would still be responsible for sending the equipment back. I wanted to pull my hair out!!!
I told him slowly as I could that I was far away from that location now because I had moved, and he had nerve to tell me that probably not today, but he was sure I could get back there and return the equipment. I couldn't believe what I was hearing! I told him there was NO way I was making that far of a trip for that reason, so conveniently he patched me through to a.... get this.... SUPERVISOR!!!!! Even though there were none there when I asked for one a few minutes earlier. So I spoke with the supervisor and she says she put in a work order for a technician to go to the old service address and remove the transmitter, and maybe the technician will mail it back to the warehouse on my behalf since I no longer live in the area. Then once it gets there I'll get a refund on my credit card. OK. I'll see how far I get with that one.
I regret that I did not research Hughes Net internet service before having it installed in May. It is horrible!! It is slow, and we lose service anytime clouds are overhead. I missed the 30 day free cancellation window, so now I am paying $300 to get out of our contract. It is worth it. I have never gone online to write a review for a service provider before. I felt that I needed to in this case to warn others. Do not get Hughes Net.
Contacted (by phone) HughesNet about internet service. Told the salesman exactly what I needed and wanted (internet with video streaming). Expected and got the sales push for things I did not want, but rejected these. The salesman assured me multiple times that the plan he was selling me would provide what I wanted. I should have been alerted when the salesman spent 5 minutes at the end of this reading company disclaimers (at a high rate of speed and a low voice). In truth, although I was on the phone, I found myself checking my back pocket for my wallet. When the installer arrived about 3 days later he said I am here to install the internet and phone service you ordered. We had to tell him that we did not order any phone service. After he completed his work and left (fortunately without installing phone service) I sat down to test out my new internet service by watching a Netflix streamed movie. Well, I could at least access the streamed movies on Netflix, but when I tried to watch them they would run for about 1 minute and then spend 2-3 minutes rebuffering. Thus it was impossible to watch. As it turns out, all video streaming runs that way and therefore the plan I have is completely useless for that. I contacted the company, and of course they said.... you guessed it, for another $10 a month I can upgrade to a plan that they assure me will allow me to watch video streaming. I rejected their offer simply on principle, so now I am stuck with HughesNet for another 11 months. What a ripoff.
I have been a subscriber to Hughesnet ISP for over 3 years now. Started out with Gen 3 and was not really satisfied with their service. Then they changed to Gen 4 with supposedly a FAP policy. The letters I got in the mail and the TV adds told how much faster and better Gen 4 was supposed to be and just what more you could do with Gen 4. After our 2 yr contract was up with Gen 3 we (my family) decided we would like to switch over to Gen 4. Immediately after switching, we very quickly found out just what a lie it was that Gen 4 was any better than Gen 3. I have seen many complaints about speed with Gen 4, which was supposed to be much faster than Gen 3. But speed is not my big complaint. I have also seen many complaints where people are getting ripped off of the internet daily and bonus allowances, and this is my biggest complaint. My total allowance is gone in just a week or 2 leaving me the rest of the 30 days before reset hardly able to access any sites and also only being able to barely read my email. I am totally unable to send an email once the allowance it gone. So every month I am getting ripped off on the amount of money I pay for thier very unfair service.