I supplied proof to American express platnuim, which guarantees to cover the customer no matter what. I arrived to Santa Barbara Airport without a car reservation. The price was higher so I sat down and booked it on Hotwire.com
The date was September 21 and I needed the car for 2 days. When I added my Amex cardinto the system the dates on the scree were Sept. 21-23. I got up from the seat walked 10 feet to the Hertz counter and gave them my reservation number. They replied "we have no cars"... They proceeded to ask how I booked it, Hotwrie he went into the system with my name and said you booked for Sept 28 to October 12th ??. What, I replied.. They said we caqnt help you, you must call hotwire.
I phoned them and said what I wrote above and a very rude woman said you booked these dates. I said why would I book dates weeks away...She argued and said I could do Nothing Period.
I said this was 10 minutes ago ...so knowing I was right I hung up and booked a new reservation with Hertz on Hotwire for the dates 9/21 -9/23. immediatly when it asked for payment the dates miraculacly changed to Sept 28- October 21... Stupid me should have taken a screen shot. I showed the Hertz person at the counter his reply was "you are not alone this happens to customers all the time with Hotwire".
I was with a friend her and I were feeling like we were crazy, so I went back on the hotwire and choose Alamo Sept 21-23 and it went directly through. I felt that I knew I was going to turn this info to Amex if infact i was billed. So, I booked again with hotwire and Alamo for proof I needed the car that day. I regret not calling Amex at that moment however it seems that it would not have done any good.
here is what I supplied Amex
Proof I never picked up a car from Hertz Reservation # YA46834 on Sept 28-
and Proof from Alamo I did get a car through Hotwire on Sept 21 Reservation 687394833 emailed from [email protected]
Proof of my 2 phone calls and the length of time between booking one online nd the other.
responce to Amex is a complete JOKE, Stating
*the cardholder claims Hotwire booked the reservation dates.
*at no time did the customer call or send incorrect information SEE CASE NOTES ***they replied HW clearly states all bookings are final.. CH agreed to terms of use. Yes but not to the fact the dates were changed!
*Hotwire can not be responsible if the cardholder entered the wrong dates.
*The card holder is asked several times prior to completing the purchase to review the rental information. Like I am going to read all the fine print in a airport with 3 young childen.
*the cardholder purchased a non refundable reservation. The cardholder was to agree to the terms before completing the purchase.
*Hotwire does not permit changes, refunds, cancellations, transfers or exchanges once a purchase is complete. ALL SALES ARE FINAL.
*Hotwire will not refund the customer
Seems like they need to write this so many times to cover thier ass when good people like me get ripped off by them.
Here is the Topper,
Case notes:
Itinerary # 3972230350
By Melanie (APAC MAD Sept 21 2014 At 143.pm
Accnt vrfd/tt Kim _ K____//Booked wrong dates//offered R/R //24 hrs//checked availability//high rate//does not want to book b/c of high rate she is seening a lower rate on the website.//adv tou
This is a complete Lie, and clearly shows that I called and let them know the dates were wrong. She continued very rudly to say if I wanted a car with Hertz it was 30$ more. WHEN Hertz had no cars.
I did rebook with Hotwire AS GOOD WILL TO PROVE I WANTED THE CAR THAT MOMENT. it was a glitch in their system and if i need to bring witness to court I will do so.
Please if there is a class action case similar I am In and buyer beware, NO longer does a very very good Platnium customer count. Never use this ripoff HOTWIRE again.
Hotwire Inc Reviews
I supplied proof to American express platnuim, which guarantees to cover the customer no matter what. I arrived to Santa Barbara Airport without a car reservation. The price was higher so I sat down and booked it on Hotwire.com
The date was September 21 and I needed the car for 2 days. When I added my Amex cardinto the system the dates on the scree were Sept. 21-23. I got up from the seat walked 10 feet to the Hertz counter and gave them my reservation number. They replied "we have no cars"... They proceeded to ask how I booked it, Hotwrie he went into the system with my name and said you booked for Sept 28 to October 12th ??. What, I replied.. They said we caqnt help you, you must call hotwire.
I phoned them and said what I wrote above and a very rude woman said you booked these dates. I said why would I book dates weeks away...She argued and said I could do Nothing Period.
I said this was 10 minutes ago ...so knowing I was right I hung up and booked a new reservation with Hertz on Hotwire for the dates 9/21 -9/23. immediatly when it asked for payment the dates miraculacly changed to Sept 28- October 21... Stupid me should have taken a screen shot. I showed the Hertz person at the counter his reply was "you are not alone this happens to customers all the time with Hotwire".
I was with a friend her and I were feeling like we were crazy, so I went back on the hotwire and choose Alamo Sept 21-23 and it went directly through. I felt that I knew I was going to turn this info to Amex if infact i was billed. So, I booked again with hotwire and Alamo for proof I needed the car that day. I regret not calling Amex at that moment however it seems that it would not have done any good.
here is what I supplied Amex
Proof I never picked up a car from Hertz Reservation # YA46834 on Sept 28-
and Proof from Alamo I did get a car through Hotwire on Sept 21 Reservation 687394833 emailed from [email protected]
Proof of my 2 phone calls and the length of time between booking one online nd the other.
responce to Amex is a complete JOKE, Stating
*the cardholder claims Hotwire booked the reservation dates.
*at no time did the customer call or send incorrect information SEE CASE NOTES ***they replied HW clearly states all bookings are final.. CH agreed to terms of use. Yes but not to the fact the dates were changed!
*Hotwire can not be responsible if the cardholder entered the wrong dates.
*The card holder is asked several times prior to completing the purchase to review the rental information. Like I am going to read all the fine print in a airport with 3 young childen.
*the cardholder purchased a non refundable reservation. The cardholder was to agree to the terms before completing the purchase.
*Hotwire does not permit changes, refunds, cancellations, transfers or exchanges once a purchase is complete. ALL SALES ARE FINAL.
*Hotwire will not refund the customer
Seems like they need to write this so many times to cover thier ass when good people like me get ripped off by them.
Here is the Topper,
Case notes:
Itinerary # 3972230350
By Melanie (APAC MAD Sept 21 2014 At 143.pm
Accnt vrfd/tt Kim _ K____//Booked wrong dates//offered R/R //24 hrs//checked availability//high rate//does not want to book b/c of high rate she is seening a lower rate on the website.//adv tou
This is a complete Lie, and clearly shows that I called and let them know the dates were wrong. She continued very rudly to say if I wanted a car with Hertz it was 30$ more. WHEN Hertz had no cars.
I did rebook with Hotwire AS GOOD WILL TO PROVE I WANTED THE CAR THAT MOMENT. it was a glitch in their system and if i need to bring witness to court I will do so.
Please if there is a class action case similar I am In and buyer beware, NO longer does a very very good Platnium customer count. Never use this ripoff HOTWIRE again.
On feb 25-2014 i booked a room for me and my wife for april 06-2014 one night only.
then booked another room for april16-2014.
Hotwire booked the 2 rooms on the same day (april06-2014)
i did not notice till i reviewed itineray before the trip, I then called and asked hotwire to rebook the 2nd room for the 16th.
they said they could not do that as a month had gone by since i booked. they also would not let me speak to their supervisor.
i paid 83.63 canadiandollars for the second room and now want a refund.