I have purchased thousands of dollars in lawn and garden equipment from the Home Depot. Usually every time I was a sucker and bought their extended service plan.
According to the b.s. the cashier ladels out at the point of sale, it is supposed to be so easy to file a claim. Just call the 800 number and everything will be taken care of.
NOT!
I have never managed to collect a dime or get one power tool fixed with this racket. The 800 number sends you to a third party warrannty company in India or some other sinkhole third world country.
You will spend countless hours arguing with someone who is 1) trained to be a total jerk
or 2) is indeed completely obtuse.
No matter what you do. No matter how many obstacles they throw at you, and you complete, they manage to find a way NOT to fix or pay off on the contract.
These plans are not worth the paper they are printed on. If I had any choice other the Home Depot, I would NEVER set foot in those stores agin.
We made an online purchase for pick up in store at the end of April, when we picked up the items several of them contained no boxes, which at first was not a problem as they were all items that needed to be used anyway. One particular item was a circuit breaker for a new sub panel we were installing in our newly purchased house. About a week later my husband (along with our electrician) returned to Home Depot because the circuit breaker we ordered online was not the type we needed. My husband and electrician went directly to the electrical aisle in order to compare the item we purchased with the new circuit breaker they needed to replace it with. My husband asked an employee for assistance in finding the breaker they needed. The employee then took the breaker directly off the shelf and told my husband he could collect it at the Customer Service desk. Both my husband and electrician were shocked and wondered why the employee behaved this way and asked why. The employee did not answer and simply told them to collect it at the customer service desk. My husband abided as he had a return anyway and upon arriving at the service desk the electrical employee argued with the CS rep to not allow my husband to return the breaker as it "had been used". Both my electrician and my husband let the CS rep know that the breaker has NEVER been installed let alone used and was out of the box when we picked up the items from our online order. Eventually the CS rep let the electrical employee know that she could handle it and completed the return and purchase of the new breaker. This in itself would not be a huge deal though we did want to let the corporate Home Depot know that the service we received was sub par.
Homer TLC, Inc Reviews
I have purchased thousands of dollars in lawn and garden equipment from the Home Depot. Usually every time I was a sucker and bought their extended service plan.
According to the b.s. the cashier ladels out at the point of sale, it is supposed to be so easy to file a claim. Just call the 800 number and everything will be taken care of.
NOT!
I have never managed to collect a dime or get one power tool fixed with this racket. The 800 number sends you to a third party warrannty company in India or some other sinkhole third world country.
You will spend countless hours arguing with someone who is 1) trained to be a total jerk
or 2) is indeed completely obtuse.
No matter what you do. No matter how many obstacles they throw at you, and you complete, they manage to find a way NOT to fix or pay off on the contract.
These plans are not worth the paper they are printed on. If I had any choice other the Home Depot, I would NEVER set foot in those stores agin.
We made an online purchase for pick up in store at the end of April, when we picked up the items several of them contained no boxes, which at first was not a problem as they were all items that needed to be used anyway. One particular item was a circuit breaker for a new sub panel we were installing in our newly purchased house. About a week later my husband (along with our electrician) returned to Home Depot because the circuit breaker we ordered online was not the type we needed. My husband and electrician went directly to the electrical aisle in order to compare the item we purchased with the new circuit breaker they needed to replace it with. My husband asked an employee for assistance in finding the breaker they needed. The employee then took the breaker directly off the shelf and told my husband he could collect it at the Customer Service desk. Both my husband and electrician were shocked and wondered why the employee behaved this way and asked why. The employee did not answer and simply told them to collect it at the customer service desk. My husband abided as he had a return anyway and upon arriving at the service desk the electrical employee argued with the CS rep to not allow my husband to return the breaker as it "had been used". Both my electrician and my husband let the CS rep know that the breaker has NEVER been installed let alone used and was out of the box when we picked up the items from our online order. Eventually the CS rep let the electrical employee know that she could handle it and completed the return and purchase of the new breaker. This in itself would not be a huge deal though we did want to let the corporate Home Depot know that the service we received was sub par.