Friendly staff, and good turn-around on communication. However, the information received was often inaccurate and/or misrepresented. The "no closing cost refi" offered to me ended up having closing costs. I was told we would get two months off from mortgage payments, but then only received one. We still went through the process due to the time we already invested in it, and we would end up saving ourselves a lot of money. But ultimately that was due to market factors and my good credit score - not because Homebridge/REMN was doing me any favors or providing a special deal.
If that was the end of it, I would likely not have placed this review. However, the branch manager offered me a $100 gift card for our troubles. Considering the thousands they will make on the deal, it's relatively insignificant - but it was a nice gesture! But, they never sent the card, and then ignored a follow up email asking about it. Though, I did receive a Thank You note in the mail with a stack of business cards to give to my friends... I would go elsewhere.
Homebridge Financial Services, in the attempted purchase of a home in Glendale AZ 85303 (COE was to be 5/29/2014), waited until 2 days after close of 30 day escrow period, until my family was without a home due to vacating our rental home in good faith, to deny us on our home loan due to what they say was lack of verification of employment (when we provided them with VOEs, W4s, W2s, Tax Returns, letters of employment), a four and a half year old foreclosure (the loan officer for the company, who was fired for admitting we were wrongly treated, says this was not a valid reason, and that the industry standard is three years for that to be an issue), and insufficient income (the loan officer said we would have been able to get a loan on my income and half my wife's income, and says Homebridge is lying on this issue as well).
They not only left my family without a home for no valid reason, they also caused us undue financial hardship and emotional stress, while we tried to figure out how to put a roof over our heads for over two weeks, and spent our resources and we still don't know why this company did this to us, but the reasons they gave us were outright lies. Everyone who had a hand in this transaction including their own employee at the time, assigned to our case, thinks we were treated unfairly, and I have asked around, and all the professionals I have talked to have never heard of this happening for the reasons stated. I don't think we were treated fairly and I don't know why this is to this day, but I can see that the reasons they have provided are false and I demand that they provide the real reasons.
HomeBridge Financial Services, Inc. Reviews
Friendly staff, and good turn-around on communication. However, the information received was often inaccurate and/or misrepresented. The "no closing cost refi" offered to me ended up having closing costs. I was told we would get two months off from mortgage payments, but then only received one. We still went through the process due to the time we already invested in it, and we would end up saving ourselves a lot of money. But ultimately that was due to market factors and my good credit score - not because Homebridge/REMN was doing me any favors or providing a special deal.
If that was the end of it, I would likely not have placed this review. However, the branch manager offered me a $100 gift card for our troubles. Considering the thousands they will make on the deal, it's relatively insignificant - but it was a nice gesture! But, they never sent the card, and then ignored a follow up email asking about it. Though, I did receive a Thank You note in the mail with a stack of business cards to give to my friends... I would go elsewhere.
Homebridge Financial Services, in the attempted purchase of a home in Glendale AZ 85303 (COE was to be 5/29/2014), waited until 2 days after close of 30 day escrow period, until my family was without a home due to vacating our rental home in good faith, to deny us on our home loan due to what they say was lack of verification of employment (when we provided them with VOEs, W4s, W2s, Tax Returns, letters of employment), a four and a half year old foreclosure (the loan officer for the company, who was fired for admitting we were wrongly treated, says this was not a valid reason, and that the industry standard is three years for that to be an issue), and insufficient income (the loan officer said we would have been able to get a loan on my income and half my wife's income, and says Homebridge is lying on this issue as well).
They not only left my family without a home for no valid reason, they also caused us undue financial hardship and emotional stress, while we tried to figure out how to put a roof over our heads for over two weeks, and spent our resources and we still don't know why this company did this to us, but the reasons they gave us were outright lies. Everyone who had a hand in this transaction including their own employee at the time, assigned to our case, thinks we were treated unfairly, and I have asked around, and all the professionals I have talked to have never heard of this happening for the reasons stated. I don't think we were treated fairly and I don't know why this is to this day, but I can see that the reasons they have provided are false and I demand that they provide the real reasons.