The type and style of Windows that was presented to meet in a brochure that I did not received and also I ask bras for my bad from windows I also wrote it on the contract no one contact me and no one came to fix this problem I paid cash for these windows the salesman was Miss representative of the service that I acquired.
*Installers are background checked licensed and insured for your protection!
We got a convicted felon for theft!
I stressed that we didn’t want a local installer and we were told that they would come from St. Louis. another lie, he was from hannibal.
*We stand behind our products & installation services with customer care support 24/7/365.
Lies- Lies- Lies!
*We offer a 90 day satisfaction guarantee. if for any reason you are not happy with your carpet selection, we will replace it with a carpet of equal or lesser value, no questions asked.
Lies- Lies
I e-mailed them the day after the carpet was installed!
They sent installers in from st. louis 4 times and they never did fix it! it was really bad, the carpet was cut too short and not installed properly. i again expressed my dissatisfaction and they just tried to pay me off; if I would not pursue the issue they would give us $1,500 and all warranty would be voided!
I told them that we wanted the carpet replaced!! they told me to get a carpet.
once i got the inspection i e-mailed it to them and they laughed in my face! They told me that it was a joke and that they would not replace the carpet. After that they blocked my phone number so I could not call! It took me months to get them to respond.
finally they offered to get an inspection from a third party! That inspector concluded that the carpet did need to be replaced!
This experience was an absolute nightmare! They sent a convicted felon for theft into my home, a place that we want kept safe for our 5 kids and private life! We have seen him in public and he has confronted my husband. We fear that he might try and get revenge because he lost all work from home depot! I don’t feel safe in my own home! He knows where my kids sleep- where my home office is where we keep money from the restaurant - we left him alone in our home!!
We had moved our belongings in preparation for the carpet to be installed! (this is what the installers told us we needed to do! another lie) we lived out of boxes for months and months. my kids had to sleep on the floor because we had moved their beds out to the garage. we had to cancel my grandmas 102 birthday party which we had planed for months with people coming in from all over! The list goes on and on!
In conclusion home depot did not keep their end of the contract at the expense of my peace of mind!!
I am a plumber and i have several rental properties. I have bought many G.E. water heaters from home depot over the years.If a g.e. water heater tank failed during its (6,9,or 12 year) warranty
i would call g.e. and they would approve for me (using the heaters serial number) to drain the heater and exchange it to the home depot for a new same heater i origanaly bought at no cost to me and without using your drivers licence.
G.E. hot wter heaters are made by Rheem corporation,who also manufactures Rheem hot water heaters. In 2001 the home depot discontinued the g.e. water heaters and started selling rheem water heaters and selling the remaining g.e heaters for a huge discount some for one penny. In january 2015 a 50 gallon g.e. gas water heater with a 12 year warranty started leaking from the bottom of the tank. I bought it for $675. in 2012 3 years into the 12 year warranty i called g.e. ad approved the replacement. At the return desk the cashier wrote down the model and serial numbers and opened a catalog book which had a list of g.e. model numbers and sku numbers. she put the sku number of my heater in the register and came out with a $335. price which is 50% on the dollar.which is a rippoff because i still had 9 years left on my free replacement warranty.
I called for a manager who explained to me unless i have the original receipt (for $675.) i will be receiving a store credit for $335. the amount that water heater sold for 3 years ago.and i need to add another $335 cash to buy a new Rheem 50 gallon gas heater to have hot water again today.WHAT A CORPARATE RIPPOFF home depot is. I asked the manager if he has read the g.e. warranty for its heaters he said no, we dont sell g.e. water heaters no more only rheem water heaters. i said rheem makes g.e. water heaters , how can you void a written 12 year warranty during the warranty period and justify ripping all g.e. water heater customers for 50% of their money and turning it to a pro rated item such as you get on a car battery and lie, cheat and defraud everybody.With over 2252 home depot stores worldwide and assuming that each store had 1 g.e. water heater return every day and home depot ripped each g.e. customer $225 that would be $506,700 a day / $15,201,000 amonth/ $182,412,000 a year g.e.what a great corporate winfall for home depot stock holders just for changing a label on water heaters made from the same company rheem.
They asked for my I.D. for the return and turned me down for too many returns. I had a friend exchange it for a rheem
water heater at a different home depot who started exchanging return to vender the right and correct way as the g.e. warranty states.
I went to home depot store number 453 in peoria az with a different g.e. heater under warranty and said they can only give me a penny for any g.e. water heater.
If yo u have been ripped off like me on a g.e. water heater warranty lets get together and sue them.
At LOWES and sears you get a new hot water heater during the tank warranty period. i guess thats why they call it the 182,412,000 power rippoff of the home depot. i now buy whirlpool water heaters at lowes the honest home store.
Our son and daughter in law are new parents. They needed a new washer when the one they owned broke down for good! They couldn't afford to go out and buy one so my husband and I told them to search the web for a good deal. We told them to look at warranty and if they haul the one one away. They found a deal at Home Depot with a good warranty and free haul away of old washer and dryer. They have the same at Lowes. It has free haul away of appliances over $298.00. When I ordered the washer and dryer the lady on the phone from home Depo said they recently changed thief policy and now they charge you to haul off the old washer and dryers. I asked her why do you still advertise free haul away with purchase of $298.00 and above? She said I can't over ride this but send a copy of the advertise free haul away to [email protected] and request a refund of the charges. I did and I still have not heard back from them. It should be illegal for a company to compete for business and say something is free and the. Charge you for it. They should stand by thier advised deals. If it wasn't for the baby needed a washer I would have not ordered from them. It's just not right. They don't e even care about their customers. I never got a response from them at all.
I purchased a brand new LG front loading washer and dry from home depot in 2010 along with an extended warranty from ASSURANT through Home Depot at the same time that I purchased the washer and dryer. We never had any problems until November 2014 when the washer began leaking.
November 3, 2015:
I contacted ASSURANT/Home Depot about leaking washer.They scheduled a date and time for LG tech to come to my home.
November 7, 2015:
LG tech came to my home to perform repairs on leaking washer. Once he removed the top and front panels of the washer, you could see all the corrosion on the door hinge as well as other parts from the leaking inside the machine. However, he could not locate the leak. He ordered and replaced all the corroded parts that he could access easily a few days later, but he still could not find and repair the leak.
November 10, 2015:
Contacted ASSURANT/Home Depot and scheduled for LG tech to return to repair door latch due to error code that would occur when trying to run washer. Never had this problem until he replaced all the corroded parts on washer.
November 14, 2015:
LG tech replaced and adjusted door latch and attempted to locate water leak, but he could not find water leak.
May 6, 2015
Contacted ASSURANT/Home Depot about leaking washer again and the fact that the leaking water was damaging my floors.
May 8, 2015:
LG sent tech to my home. He could see water damage and water behind panels in washer as well as corrosion starting on new parts that were replaced during water leak service call back in November 2014, but he could not find leak to repair washer.
June 4, 2015:
Contacted ASSURANT/Home Depot about leaking LG washer again and scheduled date and time for LG tech to return to my home.
June 6, 2015:
LG tech returned to my home. He took washer panels off and could see water in machine, under machine, and other places, but he could not find leak. He teleconferenced LG engineer in to show him the water and leaking. LG tech provided me a case number and told me to contact ASSURANT/Home Depot with it and that ASSURANT/Home Depot could contact LG about the case.
June 19, 2015:
Contacted ASSURANT/Home Depot with case number and he said he contacted LG and their response was, "we cant duplicate the leak".
LG as well as ASSURANT/Home Depot have photos showing the physical proof that the machine is leaking and corroding part, yet they can not find the leak or leaks. As a result, ASSURANT/Home Depot refuses to replace the washer since LG says they can not duplicate the leak.
After all these attempts at trying to locate and repair the leak and you have physical proof of the leak in the washer by the corroded parts as well as visual confirmation of water inside the washer and on the the floor under and around the washer, I believe the only and correct action would be for ASSURANT/Home Depot to replace the washer.
ASSURANT/Home Depot scheduled for an LG tech to return to my home on June 23, 2015 to once again try and find the leak
I believe ASSURANT/Home Depot is just going to keep running me around in circles on this problem. Any assistance on how to deal with this matter would be greatly appreciated.
this is recorded on video - me and laborer walking out of Home Depot with the materials.
Next day half of the materials were taken by the laborer to home depot who had no receipt, of course, and yet home depot gave him a $230 store credit.
I caught on 2 days later , went to Home Depot, the store credit was NOT used yet, i saw the video of the laborer in home depot returning MY paid for materias on the cart and the materials MATCHED my receipt.
Home Depot refused to cancel the store credit and return the money to my credit card !!!
They want to "catch the guy" when he uses it, and then what?
arrest him ?
& they want me to file a police rreport against these guys. I don't like that idea for my safety.
The credit card company BARCLAYS is also unable to do a dispute because its regards stolen goods? eventhough i have all the proof ie: no defective materials they said .
So Home Depot not only has MY materials, they also have the store credit that has been invalidated so that is DOUBLE the value of what I'm owed. and they still won't help.
Dont' expect Home Depot have your back.
I'll never shop there again, never ever no way
this is their NATIONWIDE POLICY so protect yourself and shop elsewhere where the customer comes first.
Consumers need to be aware of Home Depot's billing practices and utter contempt for their customers. I have a credit card from them I rarely use due to their high interest rates of 26%. I purchased a $15.48 item in Feb.2015. I went in and changed my email address on March 8,2015 before the bill was due on March 26,2015. I don't remember all my purchases every month on my cards and rely on statements to pay. I noticed in may 2015 my credit score went down and saw it was Home Depot. I contacted them and the $15.48 charge had now turned into $67. I advised them I never got a statement for any of March or April. My credit score dropped 37 points! They insisted they sent it to my new email address.I told them something is wrong w/ your system then because I never got any statements. I spoke w/ an account exec who also insisted they sent the statements to my new email address. I filed a complaint w/ the Consumer Protection agency (US Gov) and Home Depot's Exec. Response Team responded w/ a letter from someone named Michelle Moffitt saying they would remove the late charges but not the credit bureau late pays.She also insisted the statements were sent to my new email address and said they confirmed they were not undeliverable! Last night I went into my account under edit account and they had my new email address but under Citi Alerting Service Preferences they had my old email address which alerts you to your statements and payment notices. I called Home Depot again today and said you didn't change my email address for your alerting service as I have a copy of the page showing my old address. They literally told me that was my responsibilty to go into my account and get my bills and they didn't have to send bills as that was just a courtesy.WTF! I said I would have never changed to paperless billing if I knew that and risked my credit score.They should notify their customers changing your email address will not help you to get your bills as you have to change your alert service also. They take no responsibilty for not informing their customers of this deceitful practice and therefore get late fee and ruin your credit. I will never set foot in another Home Depot again let alone buy anything!
Home Depot REFUSES to refund $169 + TAX because they said MILITARY DISCOUNT does not apply to PRICE MATCH GUARANTEE (which matches price and give 10% off incentive to buy HD instead of competitor). Now they owe me $194 + tax due to gas I spent driving 40 miles each trip, wasteing my time.
I thought this was a mistake so bought a riding lawnmower anyway, thinking it would be easily cleared up when calling 800-customer service. But all they did was to be RUDE and throw gasoline on to a burning building. I asked if they wanted to throw away a good customer who spends $30-40k a year at Home Depot? Rude customer service employee said YES, and asked what ELSE he could do for me?
By now, I'm furious. This was a mistake on HD's part, but their rude employees are shouting at me on the phone, telling me how much they don't need my business. Well, the tractor I bought is still on the trailer for a reason.
Your website says nothing about MILITARY discounts forbidding them to be combined with a PRICE MATCH GUARANTEE/discount. And both of these discounts are corporate policy, NOT "SPECIAL BUYS" as the rude customer service told me. How crazy of them to try to make me believe this discount is the same as "BULK PURCHASES" or the other restrictions, outlined by customer service.
I even pointed out to HD customer service 1-800- that the website they were referring me to "check the facts" said NOTHING ABOUT MILITARY DISCOUNTS... then I read that part of the page to him. His weak answer was "it is presumed to be part of that page". I told him if HD wanted it on that page, then they should of and could of put it on there. They did not. So how lame he would refer me to that page, sayig this is where it explains MILITARY discounts can't be applied -- WHEN THE PAGE DOES NOT MENTION MILITARY DISCOUNTS ANYWHERE!!
The store manager was very nice, and I think he did a great job! He said "HD would be losing too much money" and "they could not stack special offers" But I reminded him this was not a special offer. I bought the tractor anything, thinking it was a simple math error that customer service would clear up.
I called customer service and Lionel 1-800 yelled at me and talked over me, and lied to me when I asked if I could speak to his supervisor. I felt it was a mistake that Lionel was not familiar with, and I was willing to forgive HD for not knowing. But Lionel lied telling me he was putting me on the phone with his supervisor, then after a long wait put me on the phone with the local store employee. I told Lionel he did not do as I asked. I told Lionel I had already talked to the local store manager, who was very nice but did not apply my MILITARY discount -- that was why I was calling HD CORPORATE OFFICES. Lionel was so rude to me, I pray someone listens to that conversation. Then Lionel put another "manager" on the phone, this one named Kendall.
Kendall was at first nicer than Lionel, but still refused my refund. In fact, Kendall is the one who kept saying "is there anything ELSE I can do for you" (supposing ELSE to mean he did something in the first place). I told Kendall he did nothing for me at all, and if he refused to refund me, he would be throwing away a good customer. Kendall said "that was okay and he was happy to help... anything ELSE I can do for you?" Now I'm furious, I told Kendall 3 different times he was running off a good customer. He could pull my phone number and address and see I spend $30-40k a year with Home Depot. Kendall said, "you keep saying that". I asked Kendall if he was suggesting I was LYING TO HIM???? Kendall kept saying "he was happy to help", but did nothing to help. I think Kendall (if that was his real name, or if he was a real "supervisor") was trying to be a smarty-pants to me, in retaliation for me asking for Lionel's supervisor.
Kendall kept telling me to RETURN THE TRACTOR, as if he were playing chicken, waiting to see if I would be the one to dodge. After all, I had to drive all the way to Conroe $15 round trip - now I have to drive another round trip and another day out of my life to return it!! That brings my REFUND REQUIREMENT to $194.00 + TAX. Kendall made it clear Home Depot did not need me, my money, or my purchases in the future. I asked him 3 times if he was sure he wanted to stand by this statement speaking on behalf HD? Kendall said yes, and that he was glad to have helped me.
I'm leaving the tractor on the trailer and thinking about returning it. Kendall asked when would I be returning it, so he can let the store know? He asked if I would be returning it tonight (by now it is 5pm)? I told Kendall we just got home and we were tired and needed to rest, but maybe I'd return it tomorrow. Kendall said he would tell the store I was coming back tomorrow to return the tractor (MAKING SURE TO RUSH ME, TO RETURN IT). And I said maybe I won't be returning it for 28 days. Lionel then asked if there was anything ELSE he could do FOR ME? Lionel then hung up on me.
How is it a Veteran with a 60% DISABILITY RATING WITH VETERAN'S ADMINISTRATION CAN NOT GET a MILITARY DISCOUNT with a price match guarantee, when your own website does NOT exclude it?? Here it is a military holiday Memorial Day weekend, and HD wants to give the public the impression they care, but when I call to fix it (not even to complain, thinking it was a simple mistake) am treated like CRAP from HD corporate 1-800 phone reps like Lionel and Kendall?? I am seriously insulted and sick to my stomach how I was talked to by both these individuals.
I was not asking for any extra bonus just for me. I was not asking for anything unfair or dishonest, but simply asking HD to honor their offer to give MILITARY DISCOUNTS for VETS (like myself) who qualify. Instead, I feel I was verbally assaulted and abused, only to add insult to injury to have the "supervisor" Kendall tell me how much he does NOT need me or my purchases, how happy he is to help me, and try to force me to put a date/hour on returning this tractor. All HD had to do was give me a credit on a gift card, not give me insults and excuses. And a gift card was my suggestion, since we spend so much at their store. I'm sure Lowe's will be happy to pick up the customer, seeing they too offer military discount of 10%.
You might be able to refund me $194 + tax, but you won't be able to remove the pit from my stomach. I seriously feel sick to my stomach, over being beaten up and treated bad by 2 1-800-466-3337 customer service reps. The store manager Ken Orgill was very nice, very professional. I have no complaints but compliment Ken for handling this unique situation so well. I did not get mad at him for not honoring the MILITARY discount, on top of the PRICE COMPARISON/10% he gave me. I figured it was something easy to fix with a phone call to corporate, that maybe he was not allowed to do at store level.
In November I got a Home Depot Credit card as I used to shop there alot. The charge for the item was $20.35. I paid the card in total in December. Home Depot claimed I paid late and charged me a late fee of $20.35 and $2 interest! Note, they do not return your check so you can not see when they cashed it. I called customer service and they basically said too bad. Now they said I owed 42.70! So I wrote a check for $65 and sent it. The next month they charged me another $35 late fee and $2 interest on the previous month late fee even though they credited me for the original $20.35 payment. Again they didn't return my check. It appears they hold your check until after the due date and then cash it and charge you a late fee. So, another $35 late fee and $2 interest. Now my initial $20.35 purchase has cost me $20.35 + $20.35 + $37 + 37 + $37 = $151.70!!
I canceled the card after the first late fee charge. I then sent a check for $200! Finally the ripoff has stopped. They now owe me, $133.18. It would be great if I could charge them a late fee and interest for not paying me. What ever you do, do not get a Home Depot credit card. By the way my credit score was 814.
I have business doing handyman work and remodeling and I end up with hundreds of receipts. I want to get my money back for things I didn't use. I can't go threw every receipt find the everything I bought there. Almost impossible. Some times my clients want the receipts. I spend !! thousands $$$$$ !!at home depot. They put a block on my Driver License # so I have wait 90 days to return the again. This is where it's unfair I thougth my 90 days where up. and tried to return low Quality masker that I was not happy with (not used). I was told to call 800 # and said I can't return it for another 90 days. They just tacked on another 90 days. I used 5 didifferent credit cards and cash to pay for stuff I bought there. BS. For now on I'll do business somewhere like Lowes. You can use your Phone # to do returns on.
I Had my floor damaged by a delivery service from a bedding store. I went to Home Depot for an estimate. An appraiser, estimated came to my house a week later.
5 weeks later in waiting for the estimate or even a phone call. I had already paid for it which was a mistake.
I went to the store twice with no satisfaction, and false promises of a return phone call, that never came.
after almost 7 weeks I finally got hold of the person that I had encountered originally at the HD flooring dept. After some research he told me that that they could not give me a written estimate because my floor was not perfectly level.
The house was built in 1860. The hallway floor was done a year and a half ago. The floor could be made perfectly level because their it had been the bedrooms would have had 2 inch steps which is illegal in this state.
The rep did not care he just looked at me and said that if I wanted an estimate I would have to pay for a second estimate to repair the subfloor.
I again explained it can't be done because of the local codes. He told me to have a nice day and left me standing there.
So now I'm out the cost of the estimate and have nothing to give the company for the damages done and I waited 7 weeks for it.
It has to be a scam of sorts to lead people into this type of situation just yo get the extra money.
I've had this card for 6 years. Starting limit was $3,000. In the past 2 years they have dropped my limit 2 times. I get an email 3 days ago that my credit has been lowered to $1,000. I have never been late or over my limit in the 6 years I’ve had this card. There reason is not based on my relationship with my Home Depot account but with my overall credit file. Not sure why they base it on that when I have 799 credit score and have never had any other card company do this to me. Home Depot needs to drop Citibank as there Card Company. The funny thing about this is I have a Citibank card with $6,000 credit line and have never had this happen with their card but only with my Home Depot. I’ve had it with Home Depot and Citibank. I have a $700 balance on Home Depot and will pay it off and cancel it along with my Citibank card and my business will go to LOWES and I REFUSED TO SHOP AT HOME DEPOT EVER AGAIN.
DO NOT order ANY paint or primer from Home Depot!! They say they list it as "non-returnable" on their website...but you will only find it on the "specifications" page. The unopened cans will NOT be accepted as a return even if you take it into the local store! They claim it is because it is "hazmat"...but the SAME items are sitting on their shelves! If they need to make a sale that bad....it is NOT the place to spend your hard earned money!
A employee of Home depot destroyed the machine I use to make a living. Damaging the custom made machine. The pumps, the engine, the hoses and piping. Home depot will not return my calls or emails. sedgewick claims management services will not replace parts that need replaced. To top it all off the adjuster o the case made me drive 265 miles out of my way so he did not miss soccer practice. Then he took a few pictures and did not even bother to touch the machine he wouldnt even look inside the pipes.
Home Depot, Allison Brock of sedgewick claims manangement and Brent Smith of custard insurance adjusters all played a part in destroying and insulting my livelihood.
As the subject line says, Home Depot has, by far, the WORST customer service department I have ever come across. I have spent over 4 hours on the phone trying to find out why I was sent two broken, previously used products, when the products that I *thought* was buying were new, since Home Depot only sells new products. No one can give me a straight answer, trying to blame the vendor rather than letting the blame fall on Home Depot. When I asked to speak to a supervisor I was eventually transferred to Cecilia who claimed to be an "online supervisor" - when she was unable to answer my questions of why I received broken used products TWICE IN ONE WEEK, and was unable to tell me what would happen if there was a "third strike" if I reordered the same product and received yet another used and broken product. I was told that it was a vendor issue but the vendor could not be called because it was after 5 pm EST, however I was later told the particular vendor was in Illinois, and at that point it was not yet 5 pm in Illinois, an inconsistency among representatives which would later become a recurring pattern. I asked for the number to the corporate office and was told the number was 1-800-553-3199 (which another represetative later told me is not a number that exists in their directory of numbers) and then I was transferred to Jasmine who I was under the impression was in some sort of position at Corporate, although with all the bulls*** I was told tonight, I find it hard to believe anything I was told. When I asked Jasmine the number to the corporate office she told me it was 1-800-466-3337 (which I was later told is actually the number for the Extended Protection department) When I called that number I reached Brandon who was also unable to answer my questions and told me the number to corporate was something completely different (1-800-654-XXXX) before transferring me to Michael a "resolutions expediter" who also provided no resolution. When I realzed I was being given bogus numbers by numerous people rather than being given the actual corporate office phone number I found it myself online and called directly myself to leave a voicemail for Frank Blake since no one else can provide me answers. Once the voicemail was left I called the online customer service department again and spoke to both Albert and Cheryl who refused to transfer me to anyone if I did not provide them with identifying information, which I told them I would provide when I was transferred to a corporate supervisor, but I was never transferred to anyone rather I was told I could not be helped. I did reach one representative, Tishan, who was able to give me the number to the corporate customer resolutions department (1-877-467-3057) almost 2 hours after I had asked someone for the corporate number in the first place which is absolutely ridiculous and horrible customer service. Tishan suggested I request that the product be shipped from an alternate vendor so there would less of a chance of it being damaged and used upon receipt IF I chose to reorder. After holding for nearly half an hour to speak to customer resolutions, my call was answered by Carolyn, who was also unable to answer my original questions. She informed me that the product I ordered is only distibuted for Home Depot by one vendor, so an alternate vendor was not an option, rather she was trying to upsell me a product which was priced at $150 MORE than I had paid in the first place claiming it was an "upgrade" when in reality the difference between the two products is very little. When I told her this product was out of the range I was looking to spend she told me a gift card would be sent to use toward the product and that the store I was going to have to go get it at would decrease the price some to get it closer to the price of the FIRST defective, used product I received and then had to return to the store myself to ensure it was credited properly back to my account. The second product was discounted some because of the problem with the first, so now the product Carolyn was suggesting was still more than the price I paid even with the "gift card" (which is most certainly not a gift when I have to use it to purchase a product that isn't the one I originally ordered) and the "discount" the store was going to apply, PLUS I would have to go to the store AGAIN to purchase the product. All absolute bulls*** and inconvenient which is the reason why I made my original purchase online for HOME DELIVERY rather than in a store. I was also told that I could not recevie a refund for the product when I placed it out for pick up for UPS, rather no exact timeframe could be given for the refund because I would have to wait for UPS to pick up and transport the product, and then wait for the return to be processed wherever it went. Since this was unacceptable I had to take the second broken and used product back to the store to ensure I was refunded my money in a timely fashion rather than whenever since no timeframe was given - another HUGE inconvenience. After waiting on hold to speak to someone else for nearly half an hour I finally gave up and called the online return department again - no answers still could be given to my original questions, and the representative was talking about resending a product when that had no been requested OR discussed with me in this conversation. I don't know what kind of business that Home Depot is running but it is downright shady, and trying to resolve an issue is nothing but a waste of time full of bogus information and transferring between departments - none of which can resolve anything. Apparently ordering online is a crock of shit as well, since the products that are represented as new obviously can not be guaranteed to be such since I received not one but 2 broken, used products in less than 1 week. Being that Home Depot is not the only major home improvement retailer in the market, I would expect that the company would take better care when selecting vendors, and would check to ensure that new products are being distibuted for orders. I would also expect that a customer could actually receive legitimate answers and assistance when they reach out to customer service, rather than having to spend over 4 hours being bounced around and lied to with no resolutions. Now I have reached out to the CEO of the company, to find out why when I ordered a product from Home Depot online, was I sent used and broken products twice in one week? Also what happens if there is a "third strike" if I reorder and receive yet another used and broken product? Why would I want to reorder a product from Home Depot AGAIN when my expectations were not met on the first and second attempts to purchase a product?
We ordered new siding for our sunroom on 3/2. They came to install on 4/11. Removed our old siding and proceeded to install the wrong product. Incorrect color and texture. Installers placed plastic up on our house and left. Talked with the area manager, Carlos, and he said he would get the wrong product picked up and call back and let us know what was going on. No call.
After a month had passed with no word, we started calling just to find out that no one could even tell us if the correct product had been ordered. After six weeks, we started calling Home Depot Corporate office. We finally received confirmation that our product is at the warehouse on Wednesday and they want to set up an install date. We called and set up an install date for today and guess what, they called this morning at 7:15am to say that the product did not get to their shop. Why didn't they call us yesterday when they knew they didn't have what they needed.
Chris W. has promised that he would make this right (whatever that means) and we haven't ever heard back from him. Carlos J.has assured us that this isn't the way they do business (you could never convince me of that) yet we have requested that they remove the wrong product from our driveway on multiple occasions....still sitting here. We have requested through the Corporate office, that they come and install something on our house even if it's our old siding so that we aren't wasting electricity.....still have plastic on our house. We have requested that the area manager's boss, Jamie, contact us.......no call.
We ordered new siding for our sunroom on 3/2. They came to install on 4/11. Removed our old siding and proceeded to install the wrong product. Incorrect color and texture. Installers placed plastic up on our house and left. Talked with the area manager, Carlos, and he said he would get the wrong product picked up and call back and let us know what was going on. No call.
After a month had passed with no word, we started calling just to find out that no one could even tell us if the correct product had been ordered. After six weeks, we started calling Home Depot Corporate office. We finally received confirmation that our product is at the warehouse on Wednesday and they want to set up an install date. We called and set up an install date for today and guess what, they called this morning at 7:15am to say that the product did not get to their shop. Why didn't they call us yesterday when they knew they didn't have what they needed.
Chris W. has promised that he would make this right (whatever that means) and we haven't ever heard back from him. Carlos J.has assured us that this isn't the way they do business (you could never convince me of that) yet we have requested that they remove the wrong product from our driveway on multiple occasions....still sitting here. We have requested through the Corporate office, that they come and install something on our house even if it's our old siding so that we aren't wasting electricity.....still have plastic on our house. We have requested that the area manager's boss, Jamie, contact us.......no call.
To buy a product that will last you for a good period of time for what you pay bacause the brand,and then you can't find not even a good information from the distribuitor for repair part!! that's repoff, and untop of that the personal is not train properly, or they are care less with their job or service they suppost to provide!! is waht I when true, you wondering were they came from?? how they got trere?? should I buy more products from Home depot.//?? they recomendation was to look at the web site, I new I could done that from the biginning, but you go there were you bought the product, to be more effective!!! you end worst, that what it was!! you wish to place it in the trash, instead of fix it!! that's a ripoff.
Home Depot Reviews
The type and style of Windows that was presented to meet in a brochure that I did not received and also I ask bras for my bad from windows I also wrote it on the contract no one contact me and no one came to fix this problem I paid cash for these windows the salesman was Miss representative of the service that I acquired.
What home depot promised
Peace of mind
*Installers are background checked licensed and insured for your protection!
We got a convicted felon for theft!
I stressed that we didn’t want a local installer and we were told that they would come from St. Louis. another lie, he was from hannibal.
*We stand behind our products & installation services with customer care support 24/7/365.
Lies- Lies- Lies!
*We offer a 90 day satisfaction guarantee. if for any reason you are not happy with your carpet selection, we will replace it with a carpet of equal or lesser value, no questions asked.
Lies- Lies
I e-mailed them the day after the carpet was installed!
They sent installers in from st. louis 4 times and they never did fix it! it was really bad, the carpet was cut too short and not installed properly. i again expressed my dissatisfaction and they just tried to pay me off; if I would not pursue the issue they would give us $1,500 and all warranty would be voided!
I told them that we wanted the carpet replaced!! they told me to get a carpet.
once i got the inspection i e-mailed it to them and they laughed in my face! They told me that it was a joke and that they would not replace the carpet. After that they blocked my phone number so I could not call! It took me months to get them to respond.
finally they offered to get an inspection from a third party! That inspector concluded that the carpet did need to be replaced!
This experience was an absolute nightmare! They sent a convicted felon for theft into my home, a place that we want kept safe for our 5 kids and private life! We have seen him in public and he has confronted my husband. We fear that he might try and get revenge because he lost all work from home depot! I don’t feel safe in my own home! He knows where my kids sleep- where my home office is where we keep money from the restaurant - we left him alone in our home!!
We had moved our belongings in preparation for the carpet to be installed! (this is what the installers told us we needed to do! another lie) we lived out of boxes for months and months. my kids had to sleep on the floor because we had moved their beds out to the garage. we had to cancel my grandmas 102 birthday party which we had planed for months with people coming in from all over! The list goes on and on!
In conclusion home depot did not keep their end of the contract at the expense of my peace of mind!!
I am a plumber and i have several rental properties. I have bought many G.E. water heaters from home depot over the years.If a g.e. water heater tank failed during its (6,9,or 12 year) warranty
i would call g.e. and they would approve for me (using the heaters serial number) to drain the heater and exchange it to the home depot for a new same heater i origanaly bought at no cost to me and without using your drivers licence.
G.E. hot wter heaters are made by Rheem corporation,who also manufactures Rheem hot water heaters. In 2001 the home depot discontinued the g.e. water heaters and started selling rheem water heaters and selling the remaining g.e heaters for a huge discount some for one penny. In january 2015 a 50 gallon g.e. gas water heater with a 12 year warranty started leaking from the bottom of the tank. I bought it for $675. in 2012 3 years into the 12 year warranty i called g.e. ad approved the replacement. At the return desk the cashier wrote down the model and serial numbers and opened a catalog book which had a list of g.e. model numbers and sku numbers. she put the sku number of my heater in the register and came out with a $335. price which is 50% on the dollar.which is a rippoff because i still had 9 years left on my free replacement warranty.
I called for a manager who explained to me unless i have the original receipt (for $675.) i will be receiving a store credit for $335. the amount that water heater sold for 3 years ago.and i need to add another $335 cash to buy a new Rheem 50 gallon gas heater to have hot water again today.WHAT A CORPARATE RIPPOFF home depot is. I asked the manager if he has read the g.e. warranty for its heaters he said no, we dont sell g.e. water heaters no more only rheem water heaters. i said rheem makes g.e. water heaters , how can you void a written 12 year warranty during the warranty period and justify ripping all g.e. water heater customers for 50% of their money and turning it to a pro rated item such as you get on a car battery and lie, cheat and defraud everybody.With over 2252 home depot stores worldwide and assuming that each store had 1 g.e. water heater return every day and home depot ripped each g.e. customer $225 that would be $506,700 a day / $15,201,000 amonth/ $182,412,000 a year g.e.what a great corporate winfall for home depot stock holders just for changing a label on water heaters made from the same company rheem.
They asked for my I.D. for the return and turned me down for too many returns. I had a friend exchange it for a rheem
water heater at a different home depot who started exchanging return to vender the right and correct way as the g.e. warranty states.
I went to home depot store number 453 in peoria az with a different g.e. heater under warranty and said they can only give me a penny for any g.e. water heater.
If yo u have been ripped off like me on a g.e. water heater warranty lets get together and sue them.
At LOWES and sears you get a new hot water heater during the tank warranty period. i guess thats why they call it the 182,412,000 power rippoff of the home depot. i now buy whirlpool water heaters at lowes the honest home store.
Our son and daughter in law are new parents. They needed a new washer when the one they owned broke down for good! They couldn't afford to go out and buy one so my husband and I told them to search the web for a good deal. We told them to look at warranty and if they haul the one one away. They found a deal at Home Depot with a good warranty and free haul away of old washer and dryer. They have the same at Lowes. It has free haul away of appliances over $298.00. When I ordered the washer and dryer the lady on the phone from home Depo said they recently changed thief policy and now they charge you to haul off the old washer and dryers. I asked her why do you still advertise free haul away with purchase of $298.00 and above? She said I can't over ride this but send a copy of the advertise free haul away to [email protected] and request a refund of the charges. I did and I still have not heard back from them. It should be illegal for a company to compete for business and say something is free and the. Charge you for it. They should stand by thier advised deals. If it wasn't for the baby needed a washer I would have not ordered from them. It's just not right. They don't e even care about their customers. I never got a response from them at all.
I purchased a brand new LG front loading washer and dry from home depot in 2010 along with an extended warranty from ASSURANT through Home Depot at the same time that I purchased the washer and dryer. We never had any problems until November 2014 when the washer began leaking.
November 3, 2015:
I contacted ASSURANT/Home Depot about leaking washer.They scheduled a date and time for LG tech to come to my home.
November 7, 2015:
LG tech came to my home to perform repairs on leaking washer. Once he removed the top and front panels of the washer, you could see all the corrosion on the door hinge as well as other parts from the leaking inside the machine. However, he could not locate the leak. He ordered and replaced all the corroded parts that he could access easily a few days later, but he still could not find and repair the leak.
November 10, 2015:
Contacted ASSURANT/Home Depot and scheduled for LG tech to return to repair door latch due to error code that would occur when trying to run washer. Never had this problem until he replaced all the corroded parts on washer.
November 14, 2015:
LG tech replaced and adjusted door latch and attempted to locate water leak, but he could not find water leak.
May 6, 2015
Contacted ASSURANT/Home Depot about leaking washer again and the fact that the leaking water was damaging my floors.
May 8, 2015:
LG sent tech to my home. He could see water damage and water behind panels in washer as well as corrosion starting on new parts that were replaced during water leak service call back in November 2014, but he could not find leak to repair washer.
June 4, 2015:
Contacted ASSURANT/Home Depot about leaking LG washer again and scheduled date and time for LG tech to return to my home.
June 6, 2015:
LG tech returned to my home. He took washer panels off and could see water in machine, under machine, and other places, but he could not find leak. He teleconferenced LG engineer in to show him the water and leaking. LG tech provided me a case number and told me to contact ASSURANT/Home Depot with it and that ASSURANT/Home Depot could contact LG about the case.
June 19, 2015:
Contacted ASSURANT/Home Depot with case number and he said he contacted LG and their response was, "we cant duplicate the leak".
LG as well as ASSURANT/Home Depot have photos showing the physical proof that the machine is leaking and corroding part, yet they can not find the leak or leaks. As a result, ASSURANT/Home Depot refuses to replace the washer since LG says they can not duplicate the leak.
After all these attempts at trying to locate and repair the leak and you have physical proof of the leak in the washer by the corroded parts as well as visual confirmation of water inside the washer and on the the floor under and around the washer, I believe the only and correct action would be for ASSURANT/Home Depot to replace the washer.
ASSURANT/Home Depot scheduled for an LG tech to return to my home on June 23, 2015 to once again try and find the leak
I believe ASSURANT/Home Depot is just going to keep running me around in circles on this problem. Any assistance on how to deal with this matter would be greatly appreciated.
I 'll keep it brief so you don't get bored.
I purchased materials on my credit card day 1.
this is recorded on video - me and laborer walking out of Home Depot with the materials.
Next day half of the materials were taken by the laborer to home depot who had no receipt, of course, and yet home depot gave him a $230 store credit.
I caught on 2 days later , went to Home Depot, the store credit was NOT used yet, i saw the video of the laborer in home depot returning MY paid for materias on the cart and the materials MATCHED my receipt.
Home Depot refused to cancel the store credit and return the money to my credit card !!!
They want to "catch the guy" when he uses it, and then what?
arrest him ?
& they want me to file a police rreport against these guys. I don't like that idea for my safety.
The credit card company BARCLAYS is also unable to do a dispute because its regards stolen goods? eventhough i have all the proof ie: no defective materials they said .
So Home Depot not only has MY materials, they also have the store credit that has been invalidated so that is DOUBLE the value of what I'm owed. and they still won't help.
Dont' expect Home Depot have your back.
I'll never shop there again, never ever no way
this is their NATIONWIDE POLICY so protect yourself and shop elsewhere where the customer comes first.
Consumers need to be aware of Home Depot's billing practices and utter contempt for their customers. I have a credit card from them I rarely use due to their high interest rates of 26%. I purchased a $15.48 item in Feb.2015. I went in and changed my email address on March 8,2015 before the bill was due on March 26,2015. I don't remember all my purchases every month on my cards and rely on statements to pay. I noticed in may 2015 my credit score went down and saw it was Home Depot. I contacted them and the $15.48 charge had now turned into $67. I advised them I never got a statement for any of March or April. My credit score dropped 37 points! They insisted they sent it to my new email address.I told them something is wrong w/ your system then because I never got any statements. I spoke w/ an account exec who also insisted they sent the statements to my new email address. I filed a complaint w/ the Consumer Protection agency (US Gov) and Home Depot's Exec. Response Team responded w/ a letter from someone named Michelle Moffitt saying they would remove the late charges but not the credit bureau late pays.She also insisted the statements were sent to my new email address and said they confirmed they were not undeliverable! Last night I went into my account under edit account and they had my new email address but under Citi Alerting Service Preferences they had my old email address which alerts you to your statements and payment notices. I called Home Depot again today and said you didn't change my email address for your alerting service as I have a copy of the page showing my old address. They literally told me that was my responsibilty to go into my account and get my bills and they didn't have to send bills as that was just a courtesy.WTF! I said I would have never changed to paperless billing if I knew that and risked my credit score.They should notify their customers changing your email address will not help you to get your bills as you have to change your alert service also. They take no responsibilty for not informing their customers of this deceitful practice and therefore get late fee and ruin your credit. I will never set foot in another Home Depot again let alone buy anything!
Home Depot REFUSES to refund $169 + TAX because they said MILITARY DISCOUNT does not apply to PRICE MATCH GUARANTEE (which matches price and give 10% off incentive to buy HD instead of competitor). Now they owe me $194 + tax due to gas I spent driving 40 miles each trip, wasteing my time.
I thought this was a mistake so bought a riding lawnmower anyway, thinking it would be easily cleared up when calling 800-customer service. But all they did was to be RUDE and throw gasoline on to a burning building. I asked if they wanted to throw away a good customer who spends $30-40k a year at Home Depot? Rude customer service employee said YES, and asked what ELSE he could do for me?
By now, I'm furious. This was a mistake on HD's part, but their rude employees are shouting at me on the phone, telling me how much they don't need my business. Well, the tractor I bought is still on the trailer for a reason.
Your website says nothing about MILITARY discounts forbidding them to be combined with a PRICE MATCH GUARANTEE/discount. And both of these discounts are corporate policy, NOT "SPECIAL BUYS" as the rude customer service told me. How crazy of them to try to make me believe this discount is the same as "BULK PURCHASES" or the other restrictions, outlined by customer service.
I even pointed out to HD customer service 1-800- that the website they were referring me to "check the facts" said NOTHING ABOUT MILITARY DISCOUNTS... then I read that part of the page to him. His weak answer was "it is presumed to be part of that page". I told him if HD wanted it on that page, then they should of and could of put it on there. They did not. So how lame he would refer me to that page, sayig this is where it explains MILITARY discounts can't be applied -- WHEN THE PAGE DOES NOT MENTION MILITARY DISCOUNTS ANYWHERE!!
The store manager was very nice, and I think he did a great job! He said "HD would be losing too much money" and "they could not stack special offers" But I reminded him this was not a special offer. I bought the tractor anything, thinking it was a simple math error that customer service would clear up.
I called customer service and Lionel 1-800 yelled at me and talked over me, and lied to me when I asked if I could speak to his supervisor. I felt it was a mistake that Lionel was not familiar with, and I was willing to forgive HD for not knowing. But Lionel lied telling me he was putting me on the phone with his supervisor, then after a long wait put me on the phone with the local store employee. I told Lionel he did not do as I asked. I told Lionel I had already talked to the local store manager, who was very nice but did not apply my MILITARY discount -- that was why I was calling HD CORPORATE OFFICES. Lionel was so rude to me, I pray someone listens to that conversation. Then Lionel put another "manager" on the phone, this one named Kendall.
Kendall was at first nicer than Lionel, but still refused my refund. In fact, Kendall is the one who kept saying "is there anything ELSE I can do for you" (supposing ELSE to mean he did something in the first place). I told Kendall he did nothing for me at all, and if he refused to refund me, he would be throwing away a good customer. Kendall said "that was okay and he was happy to help... anything ELSE I can do for you?" Now I'm furious, I told Kendall 3 different times he was running off a good customer. He could pull my phone number and address and see I spend $30-40k a year with Home Depot. Kendall said, "you keep saying that". I asked Kendall if he was suggesting I was LYING TO HIM???? Kendall kept saying "he was happy to help", but did nothing to help. I think Kendall (if that was his real name, or if he was a real "supervisor") was trying to be a smarty-pants to me, in retaliation for me asking for Lionel's supervisor.
Kendall kept telling me to RETURN THE TRACTOR, as if he were playing chicken, waiting to see if I would be the one to dodge. After all, I had to drive all the way to Conroe $15 round trip - now I have to drive another round trip and another day out of my life to return it!! That brings my REFUND REQUIREMENT to $194.00 + TAX. Kendall made it clear Home Depot did not need me, my money, or my purchases in the future. I asked him 3 times if he was sure he wanted to stand by this statement speaking on behalf HD? Kendall said yes, and that he was glad to have helped me.
I'm leaving the tractor on the trailer and thinking about returning it. Kendall asked when would I be returning it, so he can let the store know? He asked if I would be returning it tonight (by now it is 5pm)? I told Kendall we just got home and we were tired and needed to rest, but maybe I'd return it tomorrow. Kendall said he would tell the store I was coming back tomorrow to return the tractor (MAKING SURE TO RUSH ME, TO RETURN IT). And I said maybe I won't be returning it for 28 days. Lionel then asked if there was anything ELSE he could do FOR ME? Lionel then hung up on me.
How is it a Veteran with a 60% DISABILITY RATING WITH VETERAN'S ADMINISTRATION CAN NOT GET a MILITARY DISCOUNT with a price match guarantee, when your own website does NOT exclude it?? Here it is a military holiday Memorial Day weekend, and HD wants to give the public the impression they care, but when I call to fix it (not even to complain, thinking it was a simple mistake) am treated like CRAP from HD corporate 1-800 phone reps like Lionel and Kendall?? I am seriously insulted and sick to my stomach how I was talked to by both these individuals.
I was not asking for any extra bonus just for me. I was not asking for anything unfair or dishonest, but simply asking HD to honor their offer to give MILITARY DISCOUNTS for VETS (like myself) who qualify. Instead, I feel I was verbally assaulted and abused, only to add insult to injury to have the "supervisor" Kendall tell me how much he does NOT need me or my purchases, how happy he is to help me, and try to force me to put a date/hour on returning this tractor. All HD had to do was give me a credit on a gift card, not give me insults and excuses. And a gift card was my suggestion, since we spend so much at their store. I'm sure Lowe's will be happy to pick up the customer, seeing they too offer military discount of 10%.
You might be able to refund me $194 + tax, but you won't be able to remove the pit from my stomach. I seriously feel sick to my stomach, over being beaten up and treated bad by 2 1-800-466-3337 customer service reps. The store manager Ken Orgill was very nice, very professional. I have no complaints but compliment Ken for handling this unique situation so well. I did not get mad at him for not honoring the MILITARY discount, on top of the PRICE COMPARISON/10% he gave me. I figured it was something easy to fix with a phone call to corporate, that maybe he was not allowed to do at store level.
In November I got a Home Depot Credit card as I used to shop there alot. The charge for the item was $20.35. I paid the card in total in December. Home Depot claimed I paid late and charged me a late fee of $20.35 and $2 interest! Note, they do not return your check so you can not see when they cashed it. I called customer service and they basically said too bad. Now they said I owed 42.70! So I wrote a check for $65 and sent it. The next month they charged me another $35 late fee and $2 interest on the previous month late fee even though they credited me for the original $20.35 payment. Again they didn't return my check. It appears they hold your check until after the due date and then cash it and charge you a late fee. So, another $35 late fee and $2 interest. Now my initial $20.35 purchase has cost me $20.35 + $20.35 + $37 + 37 + $37 = $151.70!!
I canceled the card after the first late fee charge. I then sent a check for $200! Finally the ripoff has stopped. They now owe me, $133.18. It would be great if I could charge them a late fee and interest for not paying me. What ever you do, do not get a Home Depot credit card. By the way my credit score was 814.
I have business doing handyman work and remodeling and I end up with hundreds of receipts. I want to get my money back for things I didn't use. I can't go threw every receipt find the everything I bought there. Almost impossible. Some times my clients want the receipts. I spend !! thousands $$$$$ !!at home depot. They put a block on my Driver License # so I have wait 90 days to return the again. This is where it's unfair I thougth my 90 days where up. and tried to return low Quality masker that I was not happy with (not used). I was told to call 800 # and said I can't return it for another 90 days. They just tacked on another 90 days. I used 5 didifferent credit cards and cash to pay for stuff I bought there. BS. For now on I'll do business somewhere like Lowes. You can use your Phone # to do returns on.
I Had my floor damaged by a delivery service from a bedding store. I went to Home Depot for an estimate. An appraiser, estimated came to my house a week later.
5 weeks later in waiting for the estimate or even a phone call. I had already paid for it which was a mistake.
I went to the store twice with no satisfaction, and false promises of a return phone call, that never came.
after almost 7 weeks I finally got hold of the person that I had encountered originally at the HD flooring dept. After some research he told me that that they could not give me a written estimate because my floor was not perfectly level.
The house was built in 1860. The hallway floor was done a year and a half ago. The floor could be made perfectly level because their it had been the bedrooms would have had 2 inch steps which is illegal in this state.
The rep did not care he just looked at me and said that if I wanted an estimate I would have to pay for a second estimate to repair the subfloor.
I again explained it can't be done because of the local codes. He told me to have a nice day and left me standing there.
So now I'm out the cost of the estimate and have nothing to give the company for the damages done and I waited 7 weeks for it.
It has to be a scam of sorts to lead people into this type of situation just yo get the extra money.
No one I know will ever go into that store again.
I've had this card for 6 years. Starting limit was $3,000. In the past 2 years they have dropped my limit 2 times. I get an email 3 days ago that my credit has been lowered to $1,000. I have never been late or over my limit in the 6 years I’ve had this card. There reason is not based on my relationship with my Home Depot account but with my overall credit file. Not sure why they base it on that when I have 799 credit score and have never had any other card company do this to me. Home Depot needs to drop Citibank as there Card Company. The funny thing about this is I have a Citibank card with $6,000 credit line and have never had this happen with their card but only with my Home Depot. I’ve had it with Home Depot and Citibank. I have a $700 balance on Home Depot and will pay it off and cancel it along with my Citibank card and my business will go to LOWES and I REFUSED TO SHOP AT HOME DEPOT EVER AGAIN.
DO NOT order ANY paint or primer from Home Depot!! They say they list it as "non-returnable" on their website...but you will only find it on the "specifications" page. The unopened cans will NOT be accepted as a return even if you take it into the local store! They claim it is because it is "hazmat"...but the SAME items are sitting on their shelves! If they need to make a sale that bad....it is NOT the place to spend your hard earned money!
A employee of Home depot destroyed the machine I use to make a living. Damaging the custom made machine. The pumps, the engine, the hoses and piping. Home depot will not return my calls or emails. sedgewick claims management services will not replace parts that need replaced. To top it all off the adjuster o the case made me drive 265 miles out of my way so he did not miss soccer practice. Then he took a few pictures and did not even bother to touch the machine he wouldnt even look inside the pipes.
Home Depot, Allison Brock of sedgewick claims manangement and Brent Smith of custard insurance adjusters all played a part in destroying and insulting my livelihood.
As the subject line says, Home Depot has, by far, the WORST customer service department I have ever come across. I have spent over 4 hours on the phone trying to find out why I was sent two broken, previously used products, when the products that I *thought* was buying were new, since Home Depot only sells new products. No one can give me a straight answer, trying to blame the vendor rather than letting the blame fall on Home Depot. When I asked to speak to a supervisor I was eventually transferred to Cecilia who claimed to be an "online supervisor" - when she was unable to answer my questions of why I received broken used products TWICE IN ONE WEEK, and was unable to tell me what would happen if there was a "third strike" if I reordered the same product and received yet another used and broken product. I was told that it was a vendor issue but the vendor could not be called because it was after 5 pm EST, however I was later told the particular vendor was in Illinois, and at that point it was not yet 5 pm in Illinois, an inconsistency among representatives which would later become a recurring pattern. I asked for the number to the corporate office and was told the number was 1-800-553-3199 (which another represetative later told me is not a number that exists in their directory of numbers) and then I was transferred to Jasmine who I was under the impression was in some sort of position at Corporate, although with all the bulls*** I was told tonight, I find it hard to believe anything I was told. When I asked Jasmine the number to the corporate office she told me it was 1-800-466-3337 (which I was later told is actually the number for the Extended Protection department) When I called that number I reached Brandon who was also unable to answer my questions and told me the number to corporate was something completely different (1-800-654-XXXX) before transferring me to Michael a "resolutions expediter" who also provided no resolution. When I realzed I was being given bogus numbers by numerous people rather than being given the actual corporate office phone number I found it myself online and called directly myself to leave a voicemail for Frank Blake since no one else can provide me answers. Once the voicemail was left I called the online customer service department again and spoke to both Albert and Cheryl who refused to transfer me to anyone if I did not provide them with identifying information, which I told them I would provide when I was transferred to a corporate supervisor, but I was never transferred to anyone rather I was told I could not be helped. I did reach one representative, Tishan, who was able to give me the number to the corporate customer resolutions department (1-877-467-3057) almost 2 hours after I had asked someone for the corporate number in the first place which is absolutely ridiculous and horrible customer service. Tishan suggested I request that the product be shipped from an alternate vendor so there would less of a chance of it being damaged and used upon receipt IF I chose to reorder. After holding for nearly half an hour to speak to customer resolutions, my call was answered by Carolyn, who was also unable to answer my original questions. She informed me that the product I ordered is only distibuted for Home Depot by one vendor, so an alternate vendor was not an option, rather she was trying to upsell me a product which was priced at $150 MORE than I had paid in the first place claiming it was an "upgrade" when in reality the difference between the two products is very little. When I told her this product was out of the range I was looking to spend she told me a gift card would be sent to use toward the product and that the store I was going to have to go get it at would decrease the price some to get it closer to the price of the FIRST defective, used product I received and then had to return to the store myself to ensure it was credited properly back to my account. The second product was discounted some because of the problem with the first, so now the product Carolyn was suggesting was still more than the price I paid even with the "gift card" (which is most certainly not a gift when I have to use it to purchase a product that isn't the one I originally ordered) and the "discount" the store was going to apply, PLUS I would have to go to the store AGAIN to purchase the product. All absolute bulls*** and inconvenient which is the reason why I made my original purchase online for HOME DELIVERY rather than in a store. I was also told that I could not recevie a refund for the product when I placed it out for pick up for UPS, rather no exact timeframe could be given for the refund because I would have to wait for UPS to pick up and transport the product, and then wait for the return to be processed wherever it went. Since this was unacceptable I had to take the second broken and used product back to the store to ensure I was refunded my money in a timely fashion rather than whenever since no timeframe was given - another HUGE inconvenience. After waiting on hold to speak to someone else for nearly half an hour I finally gave up and called the online return department again - no answers still could be given to my original questions, and the representative was talking about resending a product when that had no been requested OR discussed with me in this conversation. I don't know what kind of business that Home Depot is running but it is downright shady, and trying to resolve an issue is nothing but a waste of time full of bogus information and transferring between departments - none of which can resolve anything. Apparently ordering online is a crock of shit as well, since the products that are represented as new obviously can not be guaranteed to be such since I received not one but 2 broken, used products in less than 1 week. Being that Home Depot is not the only major home improvement retailer in the market, I would expect that the company would take better care when selecting vendors, and would check to ensure that new products are being distibuted for orders. I would also expect that a customer could actually receive legitimate answers and assistance when they reach out to customer service, rather than having to spend over 4 hours being bounced around and lied to with no resolutions. Now I have reached out to the CEO of the company, to find out why when I ordered a product from Home Depot online, was I sent used and broken products twice in one week? Also what happens if there is a "third strike" if I reorder and receive yet another used and broken product? Why would I want to reorder a product from Home Depot AGAIN when my expectations were not met on the first and second attempts to purchase a product?
We ordered new siding for our sunroom on 3/2. They came to install on 4/11. Removed our old siding and proceeded to install the wrong product. Incorrect color and texture. Installers placed plastic up on our house and left. Talked with the area manager, Carlos, and he said he would get the wrong product picked up and call back and let us know what was going on. No call.
After a month had passed with no word, we started calling just to find out that no one could even tell us if the correct product had been ordered. After six weeks, we started calling Home Depot Corporate office. We finally received confirmation that our product is at the warehouse on Wednesday and they want to set up an install date. We called and set up an install date for today and guess what, they called this morning at 7:15am to say that the product did not get to their shop. Why didn't they call us yesterday when they knew they didn't have what they needed.
Chris W. has promised that he would make this right (whatever that means) and we haven't ever heard back from him. Carlos J.has assured us that this isn't the way they do business (you could never convince me of that) yet we have requested that they remove the wrong product from our driveway on multiple occasions....still sitting here. We have requested through the Corporate office, that they come and install something on our house even if it's our old siding so that we aren't wasting electricity.....still have plastic on our house. We have requested that the area manager's boss, Jamie, contact us.......no call.
We ordered new siding for our sunroom on 3/2. They came to install on 4/11. Removed our old siding and proceeded to install the wrong product. Incorrect color and texture. Installers placed plastic up on our house and left. Talked with the area manager, Carlos, and he said he would get the wrong product picked up and call back and let us know what was going on. No call.
After a month had passed with no word, we started calling just to find out that no one could even tell us if the correct product had been ordered. After six weeks, we started calling Home Depot Corporate office. We finally received confirmation that our product is at the warehouse on Wednesday and they want to set up an install date. We called and set up an install date for today and guess what, they called this morning at 7:15am to say that the product did not get to their shop. Why didn't they call us yesterday when they knew they didn't have what they needed.
Chris W. has promised that he would make this right (whatever that means) and we haven't ever heard back from him. Carlos J.has assured us that this isn't the way they do business (you could never convince me of that) yet we have requested that they remove the wrong product from our driveway on multiple occasions....still sitting here. We have requested through the Corporate office, that they come and install something on our house even if it's our old siding so that we aren't wasting electricity.....still have plastic on our house. We have requested that the area manager's boss, Jamie, contact us.......no call.
To buy a product that will last you for a good period of time for what you pay bacause the brand,and then you can't find not even a good information from the distribuitor for repair part!! that's repoff, and untop of that the personal is not train properly, or they are care less with their job or service they suppost to provide!! is waht I when true, you wondering were they came from?? how they got trere?? should I buy more products from Home depot.//?? they recomendation was to look at the web site, I new I could done that from the biginning, but you go there were you bought the product, to be more effective!!! you end worst, that what it was!! you wish to place it in the trash, instead of fix it!! that's a ripoff.