I purchased this new HP laptop new on May 20, 2015 and after having it a couple of weeks it started crashing. Office Depot refused to exchange it or give me my money back since it started crashing 2 weeks after I had it.
I spent hours on the phone with HP tech support in a number of calls. They checked the hard drive via remote access, refreshed the laptop and reset it to factory settings.
It still crashed, so I was directed to send it back to HP for repair. I had to rent a laptop for $17 a week while they attempted to repair my new laptop.
A technician called me on Satruday, saying he could not find the problem. I told him not to return it to me until he did. The laptop was returned to me with more issues, stil in test mode, requiring more than 143 Windows updates and still crashing as of July 3, 2015.
This company is a Scam, they are trying to charge me for something I am not using and now that I asked them to cancel it, they have come up with a $70 charge for cancellation. I have tried to contact them 6 times with no resolution. Even tried to reply to Trevor's email and it bounced back. They will take your money and provide no service. I used them once in January, 2015 and was told that I could cancel at any time, now I have been charged twice since my initial call and now they want to charge me for a cancellation fee. People stay clear of HP Smartfriends, they are a complete and total Rip-Off. Not even sure they have any affiliation with Hewlett Packard at all - Hewlett Packard values their customers and these thieves are ruining the image of HP.
HP departments I have waiting to call me back for defective equipment purchased directly from HP online
here is the list
I have called the repair department regarding case # BFLT 3313-01: waiting on a supervisor to return my call for last 24 hours
I have called technical assistance regarding case #3016434774: waiting on a supervisor to return my call for last 24 hours
I Have called software support No case # given: waiting on a supervisor to return my call for last 24 hours
All these calls are related to an issue with a new Envy purchased in Aug 2014 re PO number Ce 05690551 , reference order # H130227004
the machine began randomly powering itself off I worked with technical assistance by phone and remotely I have sent in the machine to repair..during the repair they re-installed my operating system resulting in loss of MS Office Professional 2013 which is why I was transferred to software they report they cannot assist me
The machine was returned to me yesterday via Fed Ex and it is still randomly powering itself off
Everyone I have spoken with refers/transfers me to another person I have explained myself well over 20 times ....and I still have a defective ENVY laptop and no MS office professional and I am still waiting for supervisors from HP to return my call.
I have a HP older laptop running windows vista which has some problems and was told by HP that they had these plans. I opted for the one time fix with 5-7 days warranty. Day two and after 4 techs and a supervisor I was directed to Michael Employee # 100569 and he obviously has more skill at trying to get more money for plans after they have your first payment. He said they did 130 minutes of work on my computer.
The computer is not totally working right yet. He said what you need is the other plan. I asked if that plan absolutely guarantees the computer will be fixed. He said we have no guarantees. I said so now you have $59.95 of my money and you want another $99.00 to fix my computer and don't have a guarantee it will be fixed?
He said that is right. I will have a huge part of a new computer invested for nothing. He said that is right. REALLY does this guy think I am stupid?? I said please refund my money for this attempt to fix my computer and he said we can't do that. The techs spent time working on your computer. I said but you didn't fix it. He said we removed programs and did other work that is helping your computer run better.
REALLY?? I said that is why it now says the disk is corrupted and has to be restarted and it comes up as though it was shut down wrong? This is a bait and switch if I ever saw one. I told him I am filing a complaint with the attorney general's office and the federal trade comission. He said go ahead. Wow I wonder if he really works for HP? I thought they had more integrity than that. Guess not!!
Smart Friends is charging me $14.00 a month for services that are not being performed. I don't know what they are doing to help me with this charge. I feel like this may be a scam and that they are a phoney.
I have lost my respect for the Hewlett Packard Company! I have been purchasing home office computers and printers from them since the 1980's. They have always helped me on line at no charge.
Now I have not been able to get any help with finding the power adapter to my photosmart printer that burnt out. They do not sell them any more nor do they help you to find one.
I do not like power adapters they always burn out eventually and render your product useless. HP changing to power adapters is a big mistake! Their printers with the direct plug in have lasted for years.
We have been printing and copying legal letters and other important papers and when the power adapter burnt out it put us in a bind. We tried to buy one from HP and found out they don't sell them anymore and my printer is not that old that they should not.
I looked all over the internet for help from different companies but none of the electric companies carried the adapters.
Finally I decided to buy from Ebay but nobody tested the adapters to be working and I would take a chance if it was not working and spending my money for nothing. I finally found one person who was selling a "tested" one so I took that chance and so far it is working fine.
This is a "very bad" situation that the Hewlett Packard Company has put it's long time customers in. We should have American Direct Wiring when we are purchasing in America.
On the Hewlett Packard website they make you pay to get help with your eletronics or software or they tell you to get help from people with the same problem on their site. You would be hunting through about a hundred answers people have given and still not get the exact answer to yours. It's stupid and useless.
I have come to think now that Hewlett Packard is now dealing with bigger companies and has forgot about their home office customers who used love purchasing their products.
Contacting HP to resolve printer issues for HP 8600 Pro and HP 3520 resulted in zero resolution over two days. Only option left is to call Customer Service, but you need to pay $100 or more to get any assistance. Probability of assistance relies on further cost fo whatever product they are marketing. End of responsible behavior by company once more reliable.
My computer was giving troubles so I contacted hp support. They said computer was under warrenty so They sent box so I sent computer to them. A couple of days later they call to tell me my computer not under warrenty due to water damage. That computer has been in my bedroom because I'm handicap and I guarantee it has been no water around it. I feel like they are a rip off just trying to get money which I refused to pay. I will never buy another hp computer. Every time I called support had to talk to somebody from India. There support really sucks...
ON 5/19/14 I purchased a new hp envy touchsmart 17 notebook pc for $799.00 u.s. dollars. also i was charged a $4. e-waste fee. plus tax. i purchased it on a credit card so i am paying it on payments. i picked hp because 2 years ago i had purchased my very first pc from hp and i was very happy with the tech. support. i travel quite a bit to mexico and the mexican hp tech support were also very nice and good at solving the pc problem. i was stressing on the price but this is my second computer and i feel a little computer smarter. about 3 weeks after i purchased it a pop up started coming up quite a bit.
this pop up was from hp and it ended like this: my computer can handle a reduced performance level smart ac adapter but resourse intensive tasks may cause your system not to perform at it's highest level with a smaller capacity smart ac adapter. please connect a higher capacity smart ac adapter for full performance. thank you for choosing an hp product. after paying over $800.00 us dollars hp dosen't even supply the appropriate smart ac adapter. i can not afford to pay more still but wait. yesterday the 18th i was getting online and the screen started to do updates and said not to turn off the computer until the updates were done.
3 hours later it was the same so i called hp tech support. i had to wait about 5 minutes and then leave my number so i could be called back because i was tired of waiting. when hp finally called me back the technician said he could not help me with my screen problem and gave me the number for microsoft and it was not an 800 number. when i was answered by a nice lady she did help me but she let me know that the next time i need help with my screen it would cost me $99.00 u.s. dollars for that month.
i can not believe that hp thinks that this is ok. the computer should have it's entire 1 year full warranty on all its got. how am i supposed to know what uses what and how am i supposed to pay for all these things that hp expects me to pay. the young lady did let me know that since my envy is new i could buy a plan for all the year with microsoft for $149.00 u.s. dollars. i have to eat. it looks to me that hp has a nice scam supplying unappropriate smart ac adapters so we have to go buy a higher capacity smart ac adapter. it just feels so wrong. now that i have fallen in love with my envy i have to take it back. can u help me with this.
ATTENTION !! EVERY ONE !!! The software that comes with your printer there are some hidden sottware that is no need to be on the disk . The Compnay , HP, put other software on the disk like coupon companion and Yahoo Tool bar which are both virus programs and we can't removed the program and I;m getting pop-ups and it is bugging me and I have all readied deleted it form my main hard drive be it is still on the web site and I can't get it off and I can't afford to take it to the shop because it is not my problem it is the HP comapny problem so they are required to pay for the bill because it is there software that has the virus no my computer !
I own a HP TouchSmart 310-1020 Refurbished. I have owned this computer for 4 years. I have Windows 8 installed on it. I have had Windows 8 installed on it for a year prier to the issues. One day I turned it on and was planning on using it like I always do but the computer would not show a picture. The power button lit up and the computer made its usual sound on the start-up. I called a local computer technician who has been in the area for years and has a great reputation. He said the TouchSmart computers are a definitive model in his professional opinion and HP only came out with them for a short amount of time. I was then told by the local technician that its probably a motherboard issue and needs to be replaced. He then told me he can get a new motherboard from Japan and replace it for $200 but he could not guarantee it would work and I could keep paying him $200 till one of the motherboards worked. I didn't like to hear that obviously.
I then called HP support. I talked to one of their technicians and he said they can do a service repair for $300 and the parts come with a 90 day warranty. I called several times during the month to make sure I understood. One day I asked to talk to a HP Technical Support Hardware Manager Level 2. I told him I wanted to do the repair but $300 was a little expensive and we worked out a deal for the repair to only cost $100 which was nice and I was grateful. The Manager told me they would ship me a box to put the computer in and to send to a Service Center. He then said if the computer could not be fixed, it would be replaced guaranteed and the shipping was included. So I set up the repair and paid the money.
I sent the computer in and got it back in about 2 weeks. They replaced the motherboard. It worked, and I was so happy. But that happiness did not last long. The same problem came back a few days later. So I called the special phone number that I was given by HP if I were to have another problem, which was the number for HP's Repair/Service Center. I talked to a technician and they send you will send you another box and send it back and we will fix it. 2 weeks later I got it back and they replaced the motherboard and Hard Drive. So I had to reinstall Windows 8 and all of its updates. I was happy for the moment but again days later I had a issue. This time the computer would Blue Screen me. I never saw my computer do that before. So I called the number again and explained my issue and they sent me another box. So I once again sent it off. I got it back in another 2 weeks and they had replaced the Hard Drive, the Chassi, the DVDRW, and the Memory. So I had to reinstall Windows 8 and all of its updates and that same day I had the Blue Screen issue but this time the computer would freeze on the Blue Screen so I would have to hold down the power button to shut it off which I hate doing since doing that can damage the Hard Drive in some way. When I turned it back on I got no screen. Its the the 2 issues combined together. I would wait 20 minutes and turn it back on and the screen would come on but the issues would repeat. I was furious. I called that number the next day and told them I sent it in 3 times and its still not fixed and the technician told me, honestly its probably broken beyond repair and that they could not fix it if it was already sent 3 times and still not working and said he shouldn't tell me this but he did. He gave me the number for HP Technical Support and told me to call them and try to work something out and get a new computer since this computer cannot be fixed.
I called HP Technical Support, which I hate doing because its very hard to understand them because they have heavy Indian accents unlike the people who work at the Repair Center who speak fluent English. I am not racist in anyway. I spoke to a technician and told her my issues and I have sent it back 3 times and its still not repaired and I wanted to speak to a Manager. I spoke with the Manager and told him my issue and said I want a new computer because of this issue since I was guaranteed it would be replaced if it could not be repaired. I was on hold for 75% of the time but he asked me if I wanted him to send me a box to send it back for a repair and I told NO and I already sent it in 3 times. He then said, I am going to transfer you to the HP Customer Loyalty Manager. So I spoke with him. I explained my issue once again and how I sent the computer in for a repair 3 times and how I want my computer replaced since I was guaranteed it would be replaced if it would not be repaired. He then finally told me. Sorry for all the time that was wasted. I can refund your $100. I told him NO, I WANT THE COMPUTER REPLACED! He said, sorry we cant do that. I told him the other Manager gave me a guarantee. He then told me, I'm sorry, I am the Manager above him and we don't do that. I told him, why did he tell me that? He did not speak. He then said so lets get on with the refund. We went back and forth saying the same thing for about 10 minutes.
I was getting a headache and we were getting no where and I could barely understand him as it was. So I told him I want to be compensated for my wasted time, the lying of your Manager, and the gas money I spend taking those boxes to my nearest Fedex Store in another city. I also explained to him I get my internet from Verizon and I have a Gigabyte plan and installing those updates every time took so much of those and cost me a lot of money and I went over on my plan many times because of this and he told me, Sorry we have spent money to and that we cant do that. I said well not as much money as I had to spend. I told him, how can you do that to someone? I have been a loyal customer for 4 years. That is so unprofessional. He did not seem to care very much and after 5 minutes, we went on with refund. He said I should get it in 5 business days. His final words were, I hope we have your business again in the future and I said, Yeah right, and hung up.
A full week went by and I did not get my refund so I called HP Technical Support. I told them I wanted to know the status of my refund because I should of had it by now and have not gotten it. He told me it was processed today and that's all he knows. I called PayPal since I used the PayPal Business Debit card to make the purchase. I told them I should of gotten a refund from HP and they send there was no refund received. He then went on to tell me to start a dispute, but I said no need for that. I called HP back the next day since I did not get the refund. The woman told it was processed and sent today. She then said you should get it in your next billing cycle but I told her I paid with a PayPal Business Debit card and there were no billing cycles. You just send the refund and I get it that same day. She said well we sent it. I said well I did not get it. She said just wait till tomorrow, so I did. Still no refund.
I called the next day, said the same thing and this guy said, I have no idea and I should call back tomorrow. I called back the next day and said the usual, I want to know the status of my refund since I did not get it yet. The woman said it was sent today. I told her you guys have been telling me you have sent it for days and I hear the same story over and over. So she said I will put another request in for the refund and I should get it in 5 business days. The next day I get the refund. It was about time. 2 weeks later, more than 10 business days later I finally got it. HP is very unprofessional. If you are shopping for a computer please do not buy a HP computer. It will break. You will want it repaired and your time will be wasted by HP. They do very bad repairs and they will say anything just to get your money.
Hewlett-Packard Reviews
I purchased this new HP laptop new on May 20, 2015 and after having it a couple of weeks it started crashing. Office Depot refused to exchange it or give me my money back since it started crashing 2 weeks after I had it.
I spent hours on the phone with HP tech support in a number of calls. They checked the hard drive via remote access, refreshed the laptop and reset it to factory settings.
It still crashed, so I was directed to send it back to HP for repair. I had to rent a laptop for $17 a week while they attempted to repair my new laptop.
A technician called me on Satruday, saying he could not find the problem. I told him not to return it to me until he did. The laptop was returned to me with more issues, stil in test mode, requiring more than 143 Windows updates and still crashing as of July 3, 2015.
This company is a Scam, they are trying to charge me for something I am not using and now that I asked them to cancel it, they have come up with a $70 charge for cancellation. I have tried to contact them 6 times with no resolution. Even tried to reply to Trevor's email and it bounced back. They will take your money and provide no service. I used them once in January, 2015 and was told that I could cancel at any time, now I have been charged twice since my initial call and now they want to charge me for a cancellation fee. People stay clear of HP Smartfriends, they are a complete and total Rip-Off. Not even sure they have any affiliation with Hewlett Packard at all - Hewlett Packard values their customers and these thieves are ruining the image of HP.
HP departments I have waiting to call me back for defective equipment purchased directly from HP online
here is the list
I have called the repair department regarding case # BFLT 3313-01: waiting on a supervisor to return my call for last 24 hours
I have called technical assistance regarding case #3016434774: waiting on a supervisor to return my call for last 24 hours
I Have called software support No case # given: waiting on a supervisor to return my call for last 24 hours
All these calls are related to an issue with a new Envy purchased in Aug 2014 re PO number Ce 05690551 , reference order # H130227004
the machine began randomly powering itself off I worked with technical assistance by phone and remotely I have sent in the machine to repair..during the repair they re-installed my operating system resulting in loss of MS Office Professional 2013 which is why I was transferred to software they report they cannot assist me
The machine was returned to me yesterday via Fed Ex and it is still randomly powering itself off
Everyone I have spoken with refers/transfers me to another person I have explained myself well over 20 times ....and I still have a defective ENVY laptop and no MS office professional and I am still waiting for supervisors from HP to return my call.
thanks
I have a HP older laptop running windows vista which has some problems and was told by HP that they had these plans. I opted for the one time fix with 5-7 days warranty. Day two and after 4 techs and a supervisor I was directed to Michael Employee # 100569 and he obviously has more skill at trying to get more money for plans after they have your first payment. He said they did 130 minutes of work on my computer.
The computer is not totally working right yet. He said what you need is the other plan. I asked if that plan absolutely guarantees the computer will be fixed. He said we have no guarantees. I said so now you have $59.95 of my money and you want another $99.00 to fix my computer and don't have a guarantee it will be fixed?
He said that is right. I will have a huge part of a new computer invested for nothing. He said that is right. REALLY does this guy think I am stupid?? I said please refund my money for this attempt to fix my computer and he said we can't do that. The techs spent time working on your computer. I said but you didn't fix it. He said we removed programs and did other work that is helping your computer run better.
REALLY?? I said that is why it now says the disk is corrupted and has to be restarted and it comes up as though it was shut down wrong? This is a bait and switch if I ever saw one. I told him I am filing a complaint with the attorney general's office and the federal trade comission. He said go ahead. Wow I wonder if he really works for HP? I thought they had more integrity than that. Guess not!!
Smart Friends is charging me $14.00 a month for services that are not being performed. I don't know what they are doing to help me with this charge. I feel like this may be a scam and that they are a phoney.
I have lost my respect for the Hewlett Packard Company! I have been purchasing home office computers and printers from them since the 1980's. They have always helped me on line at no charge.
Now I have not been able to get any help with finding the power adapter to my photosmart printer that burnt out. They do not sell them any more nor do they help you to find one.
I do not like power adapters they always burn out eventually and render your product useless. HP changing to power adapters is a big mistake! Their printers with the direct plug in have lasted for years.
We have been printing and copying legal letters and other important papers and when the power adapter burnt out it put us in a bind. We tried to buy one from HP and found out they don't sell them anymore and my printer is not that old that they should not.
I looked all over the internet for help from different companies but none of the electric companies carried the adapters.
Finally I decided to buy from Ebay but nobody tested the adapters to be working and I would take a chance if it was not working and spending my money for nothing. I finally found one person who was selling a "tested" one so I took that chance and so far it is working fine.
This is a "very bad" situation that the Hewlett Packard Company has put it's long time customers in. We should have American Direct Wiring when we are purchasing in America.
On the Hewlett Packard website they make you pay to get help with your eletronics or software or they tell you to get help from people with the same problem on their site. You would be hunting through about a hundred answers people have given and still not get the exact answer to yours. It's stupid and useless.
I have come to think now that Hewlett Packard is now dealing with bigger companies and has forgot about their home office customers who used love purchasing their products.
Contacting HP to resolve printer issues for HP 8600 Pro and HP 3520 resulted in zero resolution over two days. Only option left is to call Customer Service, but you need to pay $100 or more to get any assistance. Probability of assistance relies on further cost fo whatever product they are marketing. End of responsible behavior by company once more reliable.
My computer was giving troubles so I contacted hp support. They said computer was under warrenty so They sent box so I sent computer to them. A couple of days later they call to tell me my computer not under warrenty due to water damage. That computer has been in my bedroom because I'm handicap and I guarantee it has been no water around it. I feel like they are a rip off just trying to get money which I refused to pay. I will never buy another hp computer. Every time I called support had to talk to somebody from India. There support really sucks...
ON 5/19/14 I purchased a new hp envy touchsmart 17 notebook pc for $799.00 u.s. dollars. also i was charged a $4. e-waste fee. plus tax. i purchased it on a credit card so i am paying it on payments. i picked hp because 2 years ago i had purchased my very first pc from hp and i was very happy with the tech. support. i travel quite a bit to mexico and the mexican hp tech support were also very nice and good at solving the pc problem. i was stressing on the price but this is my second computer and i feel a little computer smarter. about 3 weeks after i purchased it a pop up started coming up quite a bit.
this pop up was from hp and it ended like this: my computer can handle a reduced performance level smart ac adapter but resourse intensive tasks may cause your system not to perform at it's highest level with a smaller capacity smart ac adapter. please connect a higher capacity smart ac adapter for full performance. thank you for choosing an hp product. after paying over $800.00 us dollars hp dosen't even supply the appropriate smart ac adapter. i can not afford to pay more still but wait. yesterday the 18th i was getting online and the screen started to do updates and said not to turn off the computer until the updates were done.
3 hours later it was the same so i called hp tech support. i had to wait about 5 minutes and then leave my number so i could be called back because i was tired of waiting. when hp finally called me back the technician said he could not help me with my screen problem and gave me the number for microsoft and it was not an 800 number. when i was answered by a nice lady she did help me but she let me know that the next time i need help with my screen it would cost me $99.00 u.s. dollars for that month.
i can not believe that hp thinks that this is ok. the computer should have it's entire 1 year full warranty on all its got. how am i supposed to know what uses what and how am i supposed to pay for all these things that hp expects me to pay. the young lady did let me know that since my envy is new i could buy a plan for all the year with microsoft for $149.00 u.s. dollars. i have to eat. it looks to me that hp has a nice scam supplying unappropriate smart ac adapters so we have to go buy a higher capacity smart ac adapter. it just feels so wrong. now that i have fallen in love with my envy i have to take it back. can u help me with this.
ATTENTION !! EVERY ONE !!! The software that comes with your printer there are some hidden sottware that is no need to be on the disk . The Compnay , HP, put other software on the disk like coupon companion and Yahoo Tool bar which are both virus programs and we can't removed the program and I;m getting pop-ups and it is bugging me and I have all readied deleted it form my main hard drive be it is still on the web site and I can't get it off and I can't afford to take it to the shop because it is not my problem it is the HP comapny problem so they are required to pay for the bill because it is there software that has the virus no my computer !
I own a HP TouchSmart 310-1020 Refurbished. I have owned this computer for 4 years. I have Windows 8 installed on it. I have had Windows 8 installed on it for a year prier to the issues. One day I turned it on and was planning on using it like I always do but the computer would not show a picture. The power button lit up and the computer made its usual sound on the start-up. I called a local computer technician who has been in the area for years and has a great reputation. He said the TouchSmart computers are a definitive model in his professional opinion and HP only came out with them for a short amount of time. I was then told by the local technician that its probably a motherboard issue and needs to be replaced. He then told me he can get a new motherboard from Japan and replace it for $200 but he could not guarantee it would work and I could keep paying him $200 till one of the motherboards worked. I didn't like to hear that obviously.
I then called HP support. I talked to one of their technicians and he said they can do a service repair for $300 and the parts come with a 90 day warranty. I called several times during the month to make sure I understood. One day I asked to talk to a HP Technical Support Hardware Manager Level 2. I told him I wanted to do the repair but $300 was a little expensive and we worked out a deal for the repair to only cost $100 which was nice and I was grateful. The Manager told me they would ship me a box to put the computer in and to send to a Service Center. He then said if the computer could not be fixed, it would be replaced guaranteed and the shipping was included. So I set up the repair and paid the money.
I sent the computer in and got it back in about 2 weeks. They replaced the motherboard. It worked, and I was so happy. But that happiness did not last long. The same problem came back a few days later. So I called the special phone number that I was given by HP if I were to have another problem, which was the number for HP's Repair/Service Center. I talked to a technician and they send you will send you another box and send it back and we will fix it. 2 weeks later I got it back and they replaced the motherboard and Hard Drive. So I had to reinstall Windows 8 and all of its updates. I was happy for the moment but again days later I had a issue. This time the computer would Blue Screen me. I never saw my computer do that before. So I called the number again and explained my issue and they sent me another box. So I once again sent it off. I got it back in another 2 weeks and they had replaced the Hard Drive, the Chassi, the DVDRW, and the Memory. So I had to reinstall Windows 8 and all of its updates and that same day I had the Blue Screen issue but this time the computer would freeze on the Blue Screen so I would have to hold down the power button to shut it off which I hate doing since doing that can damage the Hard Drive in some way. When I turned it back on I got no screen. Its the the 2 issues combined together. I would wait 20 minutes and turn it back on and the screen would come on but the issues would repeat. I was furious. I called that number the next day and told them I sent it in 3 times and its still not fixed and the technician told me, honestly its probably broken beyond repair and that they could not fix it if it was already sent 3 times and still not working and said he shouldn't tell me this but he did. He gave me the number for HP Technical Support and told me to call them and try to work something out and get a new computer since this computer cannot be fixed.
I called HP Technical Support, which I hate doing because its very hard to understand them because they have heavy Indian accents unlike the people who work at the Repair Center who speak fluent English. I am not racist in anyway. I spoke to a technician and told her my issues and I have sent it back 3 times and its still not repaired and I wanted to speak to a Manager. I spoke with the Manager and told him my issue and said I want a new computer because of this issue since I was guaranteed it would be replaced if it could not be repaired. I was on hold for 75% of the time but he asked me if I wanted him to send me a box to send it back for a repair and I told NO and I already sent it in 3 times. He then said, I am going to transfer you to the HP Customer Loyalty Manager. So I spoke with him. I explained my issue once again and how I sent the computer in for a repair 3 times and how I want my computer replaced since I was guaranteed it would be replaced if it would not be repaired. He then finally told me. Sorry for all the time that was wasted. I can refund your $100. I told him NO, I WANT THE COMPUTER REPLACED! He said, sorry we cant do that. I told him the other Manager gave me a guarantee. He then told me, I'm sorry, I am the Manager above him and we don't do that. I told him, why did he tell me that? He did not speak. He then said so lets get on with the refund. We went back and forth saying the same thing for about 10 minutes.
I was getting a headache and we were getting no where and I could barely understand him as it was. So I told him I want to be compensated for my wasted time, the lying of your Manager, and the gas money I spend taking those boxes to my nearest Fedex Store in another city. I also explained to him I get my internet from Verizon and I have a Gigabyte plan and installing those updates every time took so much of those and cost me a lot of money and I went over on my plan many times because of this and he told me, Sorry we have spent money to and that we cant do that. I said well not as much money as I had to spend. I told him, how can you do that to someone? I have been a loyal customer for 4 years. That is so unprofessional. He did not seem to care very much and after 5 minutes, we went on with refund. He said I should get it in 5 business days. His final words were, I hope we have your business again in the future and I said, Yeah right, and hung up.
A full week went by and I did not get my refund so I called HP Technical Support. I told them I wanted to know the status of my refund because I should of had it by now and have not gotten it. He told me it was processed today and that's all he knows. I called PayPal since I used the PayPal Business Debit card to make the purchase. I told them I should of gotten a refund from HP and they send there was no refund received. He then went on to tell me to start a dispute, but I said no need for that. I called HP back the next day since I did not get the refund. The woman told it was processed and sent today. She then said you should get it in your next billing cycle but I told her I paid with a PayPal Business Debit card and there were no billing cycles. You just send the refund and I get it that same day. She said well we sent it. I said well I did not get it. She said just wait till tomorrow, so I did. Still no refund.
I called the next day, said the same thing and this guy said, I have no idea and I should call back tomorrow. I called back the next day and said the usual, I want to know the status of my refund since I did not get it yet. The woman said it was sent today. I told her you guys have been telling me you have sent it for days and I hear the same story over and over. So she said I will put another request in for the refund and I should get it in 5 business days. The next day I get the refund. It was about time. 2 weeks later, more than 10 business days later I finally got it. HP is very unprofessional. If you are shopping for a computer please do not buy a HP computer. It will break. You will want it repaired and your time will be wasted by HP. They do very bad repairs and they will say anything just to get your money.